BSOD bad_spool_header

Ermandfa · 15 Feb 2017

Hello, I had an HP laptop brought into the office today. Upon booting it up the PC had the bad_pool_header BSOD and is unable to boot into windows, but I can boot into safe mode. I swapped the RAM out for another stick and still have the same issue with the RAM. This pc is a standard image and didn't go through any hardware changes recently. I have attached a dmp file of the error.

021517-13712-01[1].dmp :: Free File Hosting - File Dropper: File Host for Mp3, Videos, Music, Documents.

ICIT2LOL · 15 Feb 2017

Hello Ermandfa now I cannot open your attachment and if it is of blue screen dump files then you need to post them following these
Dump Files - Configure Windows to Create on BSOD
&
Blue Screen of Death (BSOD) Posting Instructions

Now what makes you think it is the RAM that is causing issues? It can also possibly be a bad slot - unusual and not a common thing but possible. So I have to ask did you make sure the stick/s seated well?

Now if you can boot into safe mode then run these because they are best done in safe mode
SFC /SCANNOW Command - System File Checker
Disk Check < if necessary include the /f switch and if this does not make any improvement then just run this switch instead /r in the command line as per Option2
Run these in safe mode and the sfc often best run for two to three runs – you can leave out the /r switch in ckdsk if you feel it not necessary

Edit: I should have added that if you can boot into safe mode then the RAM is more likely to be ok than not but it remains to be seen.