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Windows 7: BSOD bad_spool_header

15 Feb 2017   #1

windows 7 64 bit
BSOD bad_spool_header

Hello, I had an HP laptop brought into the office today. Upon booting it up the PC had the bad_pool_header BSOD and is unable to boot into windows, but I can boot into safe mode. I swapped the RAM out for another stick and still have the same issue with the RAM. This pc is a standard image and didn't go through any hardware changes recently. I have attached a dmp file of the error.

021517-13712-01[1].dmp :: Free File Hosting - File Dropper: File Host for Mp3, Videos, Music, Documents.

My System SpecsSystem Spec
15 Feb 2017   #2

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Hello Ermandfa now I cannot open your attachment and if it is of blue screen dump files then you need to post them following these
Dump Files - Configure Windows to Create on BSOD
Blue Screen of Death (BSOD) Posting Instructions

Now what makes you think it is the RAM that is causing issues? It can also possibly be a bad slot - unusual and not a common thing but possible. So I have to ask did you make sure the stick/s seated well?

Now if you can boot into safe mode then run these because they are best done in safe mode
SFC /SCANNOW Command - System File Checker
Disk Check < if necessary include the /f switch and if this does not make any improvement then just run this switch instead /r in the command line as per Option2
Run these in safe mode and the sfc often best run for two to three runs – you can leave out the /r switch in ckdsk if you feel it not necessary

Edit: I should have added that if you can boot into safe mode then the RAM is more likely to be ok than not but it remains to be seen.
My System SpecsSystem Spec

 BSOD bad_spool_header

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