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Windows 7: BSOD Dell Windows 7 Home Premium

22 Feb 2017   #21
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by DjXLT View Post
I'm reaching you through clean boot. No BSOD In the least, this means, that a Windows app is responsible, correct?
This is the Adware Cleaner log
Hmm now wondering what AV you are running and just what did SAS and MBAM (if it ran) come up with?

I don't know if axe will agree but I would be inclined to run this
http://support.kaspersky.com/viruses/rescuedisk


My System SpecsSystem Spec
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22 Feb 2017   #22
axe0

Windows 10 Pro
 
 

Looks like there is a lot of PUPs (potential unwanted program)

I'm mainly aiming at the driver update utilities, they could easily cause a lot of trouble.
Download all available drivers from Dell and install each driver, then you need to reboot again for the installation to finish.
My System SpecsSystem Spec
22 Feb 2017   #23
DjXLT

Windows 7 Home Premium 64 Bit
 
 
A few questions for new updates

I believed AV was in reference to access violation lol how do I find the A.V. in which you require I seek?
What driver website should I trust?
My System SpecsSystem Spec
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22 Feb 2017   #24
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by DjXLT View Post
I believed AV was in reference to access violation lol how do I find the A.V. in which you require I seek?
What driver website should I trust?
Hmm well I think axe might agree the only sites to download drivers is either the Dell site or the individual component manufacturer site. You just need to go to the Dell site or Google the model machine you have then try to access the support section of Dell. Having said that I find the Dell site tedious and sometimes very difficult to get anything out of.

For individual components you need to find out just what is in that machine. For example if it was the audio driver then that would mean finding out the manufacturer of that device.

I use this to find the individual components that are actually in my machines because quite a few machine or boards will often list two or three manufacturers for example the audio, video or network chip/devices
Using HW Info
PART A:
You can test the volts on the PSU with HW Info HWiNFO, HWiNFO32/64 - Download < download the right bit version and close the right hand window select Sensors and scroll down to the power section where you will see what the volts are doing see my pic. In my pic the section (Nuvoton) with VBATT as a dead give away you are in the section for the rail voltages. There are other section titles and one that pops up often is ITE (sometimes the usual one for Gigabyte boards)
Now the voltage on the different rails have to be within 5% =+/- of what is required or the machine will not work properly if at all.
Limits +/- (minimum - correct - maximum)
12v1 = 11.4 - 12 - 12.6v
12v2 = 11.4 - 12- 12.6v
5v = 4.75 5 - 5.25v
3.3v = 3.135 3 3.465v
-12v = -10.80 - -12 - -13.20v
+5VSB = 4.75 5 - 5.25v
The Power good signal voltage at pin 8 on the 24 pin plug (grey cable) should be the same as the 5v rail reading/s
See this for the rail voltage info
PSUs 101: A Detailed Look Into Power Supplies (Section 2.)
The original right hand window shows the machine running and is handy for that but for looking at the components in some detail close it and use the main left hand side panel
FOR OTHER COMPONENTS
PART B:
Open each small square with + in it on the section the components are in and then click on the individual component/s (it will highlight in blue) - in the right hand side will appear all sorts of details including brands speeds and other essential info that particular device. See pic for example.

Use PART B:


Attached Thumbnails
BSOD Dell Windows 7 Home Premium-hw-info-devices.png  
My System SpecsSystem Spec
22 Feb 2017   #25
DjXLT

Windows 7 Home Premium 64 Bit
 
 
Wait, so

Any voltage level at 5 or less signifies a malfunctioning machine device, whose driver needs to be updated...?
My System SpecsSystem Spec
22 Feb 2017   #26
DjXLT

Windows 7 Home Premium 64 Bit
 
 
One for you, GrandMaster ICIT

The most current version of HWInfo is haphazardly different from v4.26: there is a setting for sensors that says "Powers" are supposed to be of default display. I'm seeing Voltage for things like Battery and the Cores, but that's it. X(


Attached Thumbnails
BSOD Dell Windows 7 Home Premium-hwinfoerror.jpg  
My System SpecsSystem Spec
22 Feb 2017   #27
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by DjXLT View Post
The most current version of HWInfo is haphazardly different from v4.26: there is a setting for sensors that says "Powers" are supposed to be of default display. I'm seeing Voltage for things like Battery and the Cores, but that's it. X(
Ok my bad missed being a laptop the HW Info only gives the battery status

Now I don't know where the version v4.26 comes from maybe it is the link I need to update as I am on version 5.20-2800. The program does have a slight flaw in that the offered update when you first open it never runs leaving one to install it again - again my mistake for not realising that and including it as the link although in theory the link should be to the latest version I shall have to go to their forum and ask about this.

My apologies for that mate I shall leave you with axe as I am no Grand Master as you put it just an old fellow doing this for a hobby

Edit: I have just downloaded the latest version of HW Info if you want to use it - v5.44-3070
HWiNFO - Download and am awaiting reply for further info on laptop voltages.
However the choice is yours to use it or not I just have had no issues with it as checking voltages etc on my machines with a digital multimeter have yielded the same voltage results as this program. If nothing else at least you can find details on components in your machine.
My System SpecsSystem Spec
22 Feb 2017   #28
DjXLT

Windows 7 Home Premium 64 Bit
 
 
Oh, ok :D Thank you for your service

If the voltages could point me toward which drivers to update, it could be useful, but updating the drivers could be a hassle, and I still have to find out how to use the program. Guru Axe, is there any other info you think you could spare me from all of the above information...?
My System SpecsSystem Spec
22 Feb 2017   #29
DjXLT

Windows 7 Home Premium 64 Bit
 
 
Also, hate to be a bother,

But is this normal? If not, how do I get rid of it?


Attached Thumbnails
BSOD Dell Windows 7 Home Premium-pooped.jpg  
My System SpecsSystem Spec
22 Feb 2017   #30
DjXLT

Windows 7 Home Premium 64 Bit
 
 
No, no, no, no, no -- I found it! You were right!

I've discovered drmkpro64.sys : it's in windows\system32\drivers , but I can't delete it
My System SpecsSystem Spec
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 BSOD Dell Windows 7 Home Premium




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