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Windows 7: BSOD OS Version:6.1.7601.2.1.0.256.48 Locale ID: 1026

22 Feb 2017   #1
Virginy

Windows 7 Professional x64
 
 
BSOD OS Version:6.1.7601.2.1.0.256.48 Locale ID: 1026

Good evening,

I'm new in the forum so if there's such thread, please excuse me. I need help because after I start few browsers (Mozilla and Chrome) and I try to start Adobe Photoshop CC 2017 every time I see BSOD.
Here's the information that I see after I start my laptop again:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1026

Additional information about the problem:
BCCode: d1
BCP1: 0000000100000001
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88004E6FE41
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\022217-6723-01.dmp
C:\Users\User\AppData\Local\Temp\WER-14211-0.sysdata.xml

New attachment: USER-PC-sr_22_02_2017_r__202012,05.zip

Thanks in advance for the help.




My System SpecsSystem Spec
.
23 Feb 2017   #2
axe0

Windows 10 Pro
 
 

Please try to add the attachment again, somewhere it went wrong.
My System SpecsSystem Spec
23 Feb 2017   #3
Virginy

Windows 7 Professional x64
 
 

Hi axe0,

new attachment is in my first post now.
If it's need something more, just write.
And again, thanks in advance for the help.
My System SpecsSystem Spec
.

24 Feb 2017   #4
axe0

Windows 10 Pro
 
 

It unfortunately appears that 1 (important) file is corrupted.

Please search for "msinfo32" (without quotes) and press enter,
  • save it as msinfo32.nfo,
  • in explorer go to the directory where it is saved,
  • right click the msinfo32.nfo file,
  • choose 'send to' or 'copy to',
  • choose 'compressed (zipped) folder',
  • upload the zip file.
My System SpecsSystem Spec
24 Feb 2017   #5
Virginy

Windows 7 Professional x64
 
 

Hi axe0,

here it is the file msinfo32.zip

Best regards,
Virginy


My System SpecsSystem Spec
24 Feb 2017   #6
axe0

Windows 10 Pro
 
 

Odd, I still cannot open the file.





BSOD OS Version:6.1.7601.2.1.0.256.48  Locale ID: 1026 Diagnostics Test BSOD OS Version:6.1.7601.2.1.0.256.48  Locale ID: 1026
 System File Check

Please try following:
  • Open an admin command prompt
  • Copy/paste "sfc /scannow" (without quotes) and press enter
  • When it is finished reboot your system
  • Open again an admin command prompt
  • Enter sfc/scannow again
If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

Make a photo of the result and post it.
My System SpecsSystem Spec
04 Mar 2017   #7
Virginy

Windows 7 Professional x64
 
 

Hi,

sorry for the delay answer, but I was on vacation and meanwhile a friend get my laptop and fixed the problem.
I can't say what was the problem or even how it is fixed.
Anyway - very thanks for the help.
My System SpecsSystem Spec
Reply

 BSOD OS Version:6.1.7601.2.1.0.256.48 Locale ID: 1026




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