Intermittent BSOD - MUP.SYS

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  1. Posts : 8
    Windows 7 Pro and Ultimate 64 bit
       #1

    Intermittent BSOD - System Service Exception(3b) & mup.sys


    Within the last 4 weeks, I've been getting complaints of intermittent BSOD on 7 PCs. It seems to be more frequent on two of them. I've inspected the memory.dmp files generated and they all point to the mup.sys file causing the issue. I read an article on here on how to run the driver verifier, so I tried that but I'm still not sure what may be causing the crashes. I uploaded an XML file generated by the crash and and memory.dmp with results after having verifier enabled. Any assistance would be greatly appreciated!

    -------------------------------
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff880019d40cd, Address of the instruction which caused the bugcheck
    Arg3: fffff8800547d8e0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.

    Debugging Details:
    ------------------


    DUMP_CLASS: 1

    DUMP_QUALIFIER: 400

    BUILD_VERSION_STRING: 7601.23572.amd64fre.win7sp1_ldr.161011-0600

    SYSTEM_MANUFACTURER: HP

    SYSTEM_PRODUCT_NAME: HP ProDesk 400 G3 MT

    SYSTEM_SKU: V0C45UT#ABA

    BIOS_VENDOR: HP

    BIOS_VERSION: N03 Ver. 02.04

    BIOS_DATE: 01/06/2016

    BASEBOARD_MANUFACTURER: HP

    BASEBOARD_PRODUCT: 8061

    BASEBOARD_VERSION: KBC Version 05.26

    DUMP_TYPE: 2

    BUGCHECK_P1: c0000005

    BUGCHECK_P2: fffff880019d40cd

    BUGCHECK_P3: fffff8800547d8e0

    BUGCHECK_P4: 0

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

    FAULTING_IP:
    mup!MupReleaseFileContext+4d
    fffff880`019d40cd f0834304ff lock add dword ptr [rbx+4],0FFFFFFFFh

    CONTEXT: fffff8800547d8e0 -- (.cxr 0xfffff8800547d8e0)
    rax=0000000000000000 rbx=0000000000000000 rcx=fffff880019d1560
    rdx=000000000000000d rsi=0000000000000000 rdi=fffff880019d1118
    rip=fffff880019d40cd rsp=fffff8800547e2c0 rbp=0000000000000002
    r8=0000000000000306 r9=fffff80003437bb4 r10=fffff8800547e940
    r11=fffff8800547e260 r12=00000000c0000000 r13=fffffa800c6694f8
    r14=0000000000000000 r15=fffffa800c6694a0
    iopl=0 nv up ei pl nz ac po nc
    cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010216
    mup!MupReleaseFileContext+0x4d:
    fffff880`019d40cd f0834304ff lock add dword ptr [rbx+4],0FFFFFFFFh ds:002b:00000000`00000004=????????
    Resetting default scope
    Last edited by rikper; 21 Feb 2017 at 12:32.
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2

    Hi rikper,

    Please upload dumps of all systems having BSOD issues, preferably with Blue Screen of Death (BSOD) Posting Instructions

    Run MemTest86+ on the system where the dump is coming from.



    Diagnostic Test

     RAM TEST


    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Forums

       Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it.

    Addition:
    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
    If errors show up and you see them a lot later, no problem, the errors don't affect the test.
      My Computer


  3. Posts : 8
    Windows 7 Pro and Ultimate 64 bit
    Thread Starter
       #3

    I ran HP hardware diags and no issues. I also ran the memtest86+ diags and no errors.
      My Computer


  4. Posts : 8
    Windows 7 Pro and Ultimate 64 bit
    Thread Starter
       #4

    Here is another dump file from a different computer. So far these are the only two that have had a BSOD since I enabled verifier. I have not run the memtest diags on this one yet
      My Computer


  5. Posts : 7,050
    Windows 10 Pro
       #5

    I'll need more information about the system, Blue Screen of Death (BSOD) Posting Instructions
      My Computer


  6. Posts : 8
    Windows 7 Pro and Ultimate 64 bit
    Thread Starter
       #6

    DM Log Collector


    here you go hope it helps
      My Computer


  7. Posts : 7,050
    Windows 10 Pro
       #7

    That sheds some light on the situation for this system.

    Check for this system for network driver updates and check Symantec/Norton for software updates.
    You may also want to check for BIOS updates.
      My Computer


  8. Posts : 8
    Windows 7 Pro and Ultimate 64 bit
    Thread Starter
       #8

    PC1 BSOD Today


    Here's the collection from the original PC I spoke about. It blue screened 20 min ago and I ran the collection tool. I updated the BIOS, NIC, Chipset and USB drivers on this one earlier today.

    AND Thank you for your assistance thus far!
    Last edited by rikper; 27 Feb 2017 at 09:56. Reason: add attachment
      My Computer


  9. Posts : 7,050
    Windows 10 Pro
       #9

    I don't see any attachment?
      My Computer


  10. Posts : 8
    Windows 7 Pro and Ultimate 64 bit
    Thread Starter
       #10

    Sorry, I thought I attached it. I uploaded it now.
      My Computer


 
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