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Windows 7: BSOD Playing 3D games keyword 0x8000000000000002

25 Feb 2017   #1
Uranus

Microsoft Windows 7 Ultimate K 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD Playing 3D games keyword 0x8000000000000002

OS : windows 7 64bit

I played For Honor about 2 weeks ago (in open beta test time)

end of the tutorial, I saw the blue screen

I just Delete For honor and forget about it.

then today, I played 3d baseball game (made by korean company) then Blue screen came out again.



In my thought, problem is gtx1070 mini (zotac) that I bought a month ago.

before upgrading my computer, blue screen did not happen.


please help me.




Attached Files
File Type: zip URANUS-PC-2017-02-25_165814_77.zip (1.43 MB, 8 views)
My System SpecsSystem Spec
.
26 Feb 2017   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome Uranus now first of all can you please follow this
Now before we can help we do need to know what is in your machine so please do this System Info - See Your System Specs
or either enter the specs of your system in your forum profile the specs will appear when we click on that little box bottom left of the post screen it is for me the preferable option as it is easy. As you may appreciate it is very hard when you donít know what one is working with for example a diesel or petrol engine.
*(pretyped to save time)

Now a quick look at the dumps shows these

Code:
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800e1df038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
Code:
ODULE_NAME: AuthenticAMD

IMAGE_NAME:  AuthenticAMD

IMAGE_VERSION:  

BUCKET_ID:  WRONG_SYMBOLS

FAILURE_BUCKET_ID:  WRONG_SYMBOLS

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:wrong_symbols

FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}

Followup: MachineOwner
---------
So are you overclocking this machine?? and just what are the temps on it please use this
Speccy - Free Download - Piriform

The rst will have to wait until we know what is in the machine.
My System SpecsSystem Spec
28 Feb 2017   #3
Uranus

Microsoft Windows 7 Ultimate K 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks to your kind reply, ICIT2LOL.

I set information of my computer by using system info tool.

Should I write it in this post?



And I didn't overclocking my computer.

Also, there is no sign of overheat.

I tested it with OCCT-gpu and prime95.

Gpu and cpu's temperature was 50~60˚C.



Is there any method that check hardware error?




After the last post, I change my ram slot and Test ram by TM5.

End of the test, TM5 show 'no error'

And I updated mainboard driver.

last thing that I did was set BIOS to default setting.


I'll post again If there are any changes.

Thanks
My System SpecsSystem Spec
.

28 Feb 2017   #4
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok my friend now to test hardware may take a while and as a general rule it is to start with the memory and there is only one memtest we recommend and I must tell you that this may take quite a while to do especially as you have 16GB of RAM installed.

So see this and please follow the instruction that it must be run for at least 8 passes. I shall attach some old pics of what the screen will look like for RAM that passes and one for what errors will look like.

Now to make absolutely we are on the same page the memtest linked here is the only*one we recommend and it MUST be run for at least 8 passes or you may as well not bother. It is rather lengthy and best left for a downtime for that machine - overnight is good. Having said that you can stop the test if errors show up while you are around and then it is a matter of tracking down the bad stick of RAM.* RAM - Test with Memtest86+
(This is pretyped to save time)

Just remember if errors come up quickly the test can be stopped.

Now it might come to testing other hardware but lets get this long test done first


Attached Thumbnails
BSOD Playing 3D games keyword 0x8000000000000002-mem.png   BSOD Playing 3D games keyword 0x8000000000000002-memtest-pass.png  
My System SpecsSystem Spec
03 Mar 2017   #5
Uranus

Microsoft Windows 7 Ultimate K 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hello again

I'm still suffering from blue screen.

But I have a good news.

I tested with Memtest86+ and It finished without error.

I feel disappointment and relief in same time.

Please Let me know the next step.
My System SpecsSystem Spec
03 Mar 2017   #6
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok well that is good because as you saw it is a long and tedious process as long as that test ran for the 8 passes.

Now in the msinfo32 file there is a problem device at least I think it is the problem device section because it is in Korean?? see pic

There is something called the NVidia Enthusiast Platform and a quick Google on this some referred to this software being loaded with apps etc see this What is Nvidia enthusiasts platform KDM? - [Solved] - Windows 7

Now I suggest that you now uninstall that and install a new update for the GPU - driver.
NVIDIA DRIVERS GeForce Game Ready Driver WHQL

Lets do this first then plug on with testing other components.
My System SpecsSystem Spec
04 Mar 2017   #7
Uranus

Microsoft Windows 7 Ultimate K 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I found Nvidia enthusiasts platform KDM in problem device section

I delete that device driver In device manager and check gpu driver with nvidia geforce experience.

Then I run game again and blue screen come up again.



I need another testing method. T_T
My System SpecsSystem Spec
04 Mar 2017   #8
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok I think we have to test the CPU and the hard drive now so run these please from the links in these
SeaTools for DOS and Windows - How to Use

and then this
CPU - Stress Test Using IntelBurnTest

Before that if you can get into safe mode run these as I am interested in seeing what comes up if anything of course
SFC /SCANNOW Command - System File Checker
Disk Check < if necessary include the /f switch and if this does not make any improvement then just run this switch instead /r in the command line as per Option2
Run these in safe mode and the sfc often best run for two to three runs Ė you can leave out the /r switch in ckdsk if you feel it not necessary
My System SpecsSystem Spec
07 Mar 2017   #9
Uranus

Microsoft Windows 7 Ultimate K 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I did intel burn test.

High temperature, but cpu was ok.

And I need a good cooling fan, not intel's.



Now, my computer working in seatool long test.

Short and standard test was clear with no error.



I can't wait the end of test. (It will takes 9~10 hours..)

If test is done, I will post again.

Thank you for your continued help. ^_^


Attached Thumbnails
BSOD Playing 3D games keyword 0x8000000000000002-123123.jpg   BSOD Playing 3D games keyword 0x8000000000000002-123124.jpg  
My System SpecsSystem Spec
07 Mar 2017   #10
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok mate will wait
My System SpecsSystem Spec
Reply

 BSOD Playing 3D games keyword 0x8000000000000002




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