BSOD Dell 15 7000 series - fltmgr.sys, ntkrnlmp.exe


  1. Posts : 1
    Windows 7 Ultimate 64bit
       #1

    BSOD Dell 15 7000 series - fltmgr.sys, ntkrnlmp.exe


    Hi everyone,

    My BSOD memory dump happened while I was watching youtube. This memory dump has also occurred before while browsing.
    It is a Dell Inspiron 15 7559 i5-6300HQ laptop running Windows 7 64bit Ultimate.

    On Sat 2/25/2017 4:52:04 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\022517-7441-01.dmp
    uptime: 00:20:13
    This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80003B4F8E5, 0xFFFFF88021BD9860, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION

    On Sat 2/25/2017 4:52:04 PM GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    uptime: 00:20:13
    This was probably caused by the following module: fltmgr.sys (fltmgr!FltpGetObjectName+0x31)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80003B4F8E5, 0xFFFFF88021BD9860, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    file path: C:\Windows\system32\drivers\fltmgr.sys
    I've attached a zip according to the forum rules.

    Thanks for your help!
    Last edited by nml109; 28 Feb 2017 at 23:49.
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Hello and welcome nml109 now before we go any further what is the model of that laptop please and does it have dual drives in it??

    Next you will need to follow these please because that quote from the dumps is not of much use.
    Dump Files - Configure Windows to Create on BSOD
    &
    Blue Screen of Death (BSOD) Posting Instructions

    We will await the dumps.
      My Computer


 

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