BSOD 6 times in past 2 months, today cdd.dll while playing video game


  1. Kreker
    Posts : 2
    Windows 7 Ultimate x64
       New #1

    BSOD 6 times in past 2 months, today cdd.dll while playing video game


    Sometime at the end of last year I made a fresh install of W7 on my PC. It's 5+ years old but it's been working flawlessly on previous Win install. On the fresh install I also installed a new graphics card, 750 Ti.

    I ran Windows Memory Diagnostics on the previous BSOD and it didn't report any errors (those had ntoskrnl.exe or nvlddkmk.sys as the cause in the Blue Screen View).

    Overview in Event Viewer, if it helps - https://i.imgur.com/WOuLfPQ.png

    Today I started a video game and got BSOD with cdd.dll. If I recollect correctly, some of previous BSOD's were triggered by YouTube (I have a habit of having a separate chrome window with 10+ tabs of youtube vids)

    Thanks

    UPDATE; ran Malwarebytes found nothing, Win Defender found nothing, SFC checked out ok, rkill terminated only 1 process (nlssrv32.exe (PID: 1656) [WD-HEUR]).
    Last edited by Kreker; 01 Mar 2017 at 12:35.
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  3. Layback Bear
    Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       New #2

    Welcome to our forum Kreker.

    I'm not a BSOD expert but I did notice that you do not have SP-1 and many other updates installed. That would be a starting place.
    Updating Windows 7 properly. One of those updates should be KB971033.

    Jack
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  4. johnhoh
    Posts : 1,363
    Win7 pro x64
       New #3

    The quickest and surest way to figure this out is to swap out parts, but not everyone has them laying around. In any case...

    A new power-hungry video card when you already have three spinning drives on a 5-year old system may be taxing your power supply and/or motherboard voltage regulation beyond their limits. I'd swap out the power supply. Its also possible your motherboard or boot drive is going bad.
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  6. Kreker
    Posts : 2
    Windows 7 Ultimate x64
    Thread Starter
       New #4

    johnhoh said:
    A new power-hungry video card when you already have three spinning drives on a 5-year old system may be taxing your power supply and/or motherboard voltage regulation beyond their limits. I'd swap out the power supply. Its also possible your motherboard or boot drive is going bad.
    This makes sense, thanks for the heads up. I could upgrade the PSU regardless. As far as boot drive health is concerned, Crystal Disk Info gives Good health status on all three, is there a more thorough way to check?
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  7. johnhoh
    Posts : 1,363
    Win7 pro x64
       New #5

    Its really the boot drive we're most concerned about. Be sure to run sfc from an administrator command prompt, that is, do start > programs > accessories > right click on "run" and select "run as administrator", then when the command prompt opens type in sfc / scannow and press enter. I've had many hard drives go bad and the only symptom was they make a clicking noise, but sometimes produce no symptoms at all. Here's a page with a few ideas about checking your hard drive.

    How to Tell if a Hard Drive Is Bad: 9 Steps (with Pictures)

    Spinning hard drives in personal computers go bad much more quickly when they run above a temp of 43C or 45C. HWINFO will tell you your temps and some more info about your drives. I mention this because with three drives I bet they are keeping each other warm. I used to install big raid arrays for commercial clients and we kept redundant high speed fans on every one of them. PC users take care about their cpu or gpu temps but spinning drive temps are very overlooked, leading to early death

    HWiNFO - Download
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  8. axe0
    Posts : 7,050
    Windows 10 Pro
       New #6

    Update your Windows system first!
    Many updates are meant to improve system stability by fixing bugs resulting in BSODs, good chance any of them will fix your problem.
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