Several BSOD - nstoskrnl.exe, dxgmms1.sys, nusb3xhc.sys

lamordnt · 04 Mar 2017

I am experiencing an unbearable amount of BSODs with what seems to be different culprits daily. If I am watching youtube in chrome it will sometimes crash. If I leave the computer on for longer than a couple hours while not using it I come back to a reboot and a BSOD notice. Tried updating the graphics driver but no help. Updated all Microsoft packages and no luck.

Running Windows 7 Pro 64bit.
Graphics card is a ATI Radeon HD 4600

Thanks for any help or pointers in the right direction.

Here is my Log information:

torchwood · 04 Mar 2017

Hi Extreme,

Notice comp was infected, X3, in December, is this when the BSOD's started?

I see you installed MBAM to help out, ITS NOT an AV, but MSE is having problems
(it was trying X8 to update when 1 of the BSOD's occurred)

Run
Eset on line scan, dissable MSE while its running
Free Virus Scan | Online Virus Scan from ESET | ESET

The BSOD's boys like a CLEAN system and only to have MSE running during troubleshooting,
me im just nosey:)

download
a new version of MSE to your desktop,
also these
Junkware Removal Tool Download
AdwCleaner Download
Chrome Cleanup Tool Download
run the 3 above, clean any items found
Optional see comment below(1)
Thank you for downloading Avast antivirus software

Uninstall MSE

REBOOT

install MSE

(1) if this were my comp i would also perform a PRE BOOT scan using Avast

Roy

lamordnt · 04 Mar 2017

Thanks @torchwood I did all those things including the Avast. ESET did find on malicious file it removed but everything else came up clean. I will give it a couple of days and see if the BSOD improves. Would you recommend avast over MSE for the long haul? I like MSE because of how lightweight it is but maybe Avast is a better option?

torchwood · 04 Mar 2017

Hi lamordnt,
Av's on 7 are more of a personal choice, But as i said the BSOD boys prefer it during troubleshooting, so stay with it for the moment.
If you want to go "light" afterwards my free choices would be either Bitdefender or Panda as they DONT have built-in extras, they run in the background just like MSE.

As a matter of interest what did Eset pick-up, will also help the boys.

Please repost the logs after, (hopefully not), the next BSOD.

Roy

lamordnt · 05 Mar 2017

I had another BSOD yesterday. I believe it was triggered possibly by Avast at the end of a full scan. Here is the file:

torchwood · 05 Mar 2017

Error logs are showing memory corruption
follow instructions here to run memtest86+

RAM - Test with Memtest86+

Roy

lamordnt · 06 Mar 2017

Ran the memtest overnight, no errors. Any other thoughts? I will post additional logs if I get more BSODs today.

**axe0** · 06 Mar 2017

Check ASUS for BIOS updates and chipset driver updates.

Code:

1: kd> lmvm nusb3xhc
Browse full module list
start             end                 module name
fffff880`05400000 fffff880`05439000   nusb3xhc T (no symbols)           
    Loaded symbol image file: nusb3xhc.sys
    Image path: nusb3xhc.sys
    Image name: nusb3xhc.sys
    Browse all global symbols  functions  data
    Timestamp:        Tue Oct 25 02:57:38 2011 (4EA60982)
    CheckSum:         0003598F
    ImageSize:        00039000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to install as less as possible software using custom/advanced options, you can use this tutorial to do so

AMD Graphics Drivers - Install Without Catalyst Install Manager

Code:

8: kd> lmvm atikmdag
Browse full module list
start             end                 module name
fffff880`0584a000 fffff880`063fd000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: atikmdag.sys
    Image name: atikmdag.sys
    Browse all global symbols  functions  data
    Timestamp:        Tue Apr 30 04:07:09 2013 (517F274D)
    CheckSum:         00B6397D
    ImageSize:        00BB3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please fill in your system specs

Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
The PSU, cooling and other stuff are NOT mentioned in the tool.

In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

Several BSOD - nstoskrnl.exe, dxgmms1.sys, nusb3xhc.sys

Several BSOD - nstoskrnl.exe, dxgmms1.sys, nusb3xhc.sys

Another BSOD

Ran memtest86+, no errors