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Windows 7: Random crash.

05 Mar 2017   #1
eem1kv

Windows 7 Ultimate 64bit
 
 
Random crash.

Hi,
i have a Sony Vaio VPCEL and i get randomly blue screen and it restarts.
here is the sf file
Thanks for your time!!!!




Attached Files
File Type: zip eem1kv.zip (1,009.6 KB, 4 views)
My System SpecsSystem Spec
.
05 Mar 2017   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi EEM,
the debug logs required are not in the zip
please follow the instructions here.
Blue Screen of Death (BSOD) Posting Instructions

Roy

note Windows updates dosn't appear to be working properly
please run the troubleshooter for it.
My System SpecsSystem Spec
05 Mar 2017   #3
eem1kv

Windows 7 Ultimate 64bit
 
 

Thanks torchwood!
Here is the new file.
Just to mention that there is no minidump file or folder in widows folder.


Attached Files
File Type: zip USER-VAIO-???_05_03_2017_220715,24.zip (27.9 KB, 2 views)
My System SpecsSystem Spec
.

05 Mar 2017   #4
axe0

Windows 10 Pro
 
 

Please run the DM Log Collector again and upload a new zip, the current uploaded one misses several logs.
You could check if there are
  1. 18 .txt,
  2. 1 .nfo,
  3. 1 or more .dmp,
files present, if this is the case then all logs are present
If there are a few missing, no problem as we can get them manually if required
My System SpecsSystem Spec
06 Mar 2017   #5
eem1kv

Windows 7 Ultimate 64bit
 
 

Hi axe0.
i have rerun the DM Log Collector but i don't get the filesyou mention. Is anything else i can try?
Last night i got a blue screen with an error Kernel_Data_Inpage_Error STOP 0x0000007a.
My System SpecsSystem Spec
06 Mar 2017   #6
axe0

Windows 10 Pro
 
 

Run this command in an admin command prompt, it'll create some files on the desktop. Select the files, copy them to a zip file and upload the zip.
Code:
copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"
Files that are created:
  • *.dmp,
  • dxdiag.txt,
  • hosts.txt,
  • systeminfo.txt,
  • drivers.txt,
  • msinfo32.nfo,
  • eventlog.txt,
  • uninstall.txt,
  • installed.txt,
  • services.txt,
  • startup.txt
My System SpecsSystem Spec
06 Mar 2017   #7
eem1kv

Windows 7 Ultimate 64bit
 
 

Thnaks Axe0 i will try it when i get the laptop from my sister. Can we check on the following file from another pc with the same problem?


Attached Files
File Type: zip user-PC-Mon_06_03_2017_114000,45.zip (614.1 KB, 1 views)
My System SpecsSystem Spec
06 Mar 2017   #8
axe0

Windows 10 Pro
 
 

I would suggest that you make sure the suggestions provided are only applied to the system we deal with at that moment, I will only help with 1 problem at a time (per thread) to prevent confusion with the suggestions.

So, if you post logs from different systems and I have only posted a suggestion for 1 pc, use the suggestion on the mentioned system and not on the other system(s). Chance that I'm still analyzing the logs of the other system(s) is great, your patience is appreciated


Run the command I posted earlier on the new system, it misses a few logs.
My System SpecsSystem Spec
06 Mar 2017   #9
eem1kv

Windows 7 Ultimate 64bit
 
 

Hi axe0,
Forget about the new system i have send before.
I tried the commands you posted before but i dont get the *.dmp, startup.txt and dxdiag.txt files again.
Also lapotop crashed few minutes ago twice and i got the following blue screens. Also laptop froze in the pictures i am sending and i had to hard restart the pc.

Thnaks for your time


Attached Thumbnails
Random crash.-img_4043.jpg   Random crash.-img_4045.jpg  
My System SpecsSystem Spec
06 Mar 2017   #10
axe0

Windows 10 Pro
 
 

Quote:
Forget about the new system i have send before.
If you don't want me to pay attention to a system, that you ask me to do in the first place...., please take a breath and be sure of what you want me to do
No aggression please, I'm only a volunteer.


Quote:
I tried the commands you posted before but i dont get the *.dmp, startup.txt and dxdiag.txt files again.
With 0x7A and 0xF4 this isn't surprising, these crashes are hard drive related.
If a BSOD occurs with these error codes, good chance that no dump can be saved.


The second parameter of the 0x7A is the one that identifies what the problem is
Code:
STATUS_DEVICE_NOT_CONNECTED, indicates defective or loose cabling, termination, or that the controller does not see the hard disk.




Random crash. Diagnostics Test Random crash.
 HDD TEST

Note   Note
Please run HDTune first, in the order posted!

Run HDTune to
  • check the health,
  • scan for errors, no quick scan but full scan
  • run a benchmark.
It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following
  • the health,
  • the error scan,
  • the benchmark incl. following
    • transfer rate,
    • access time,
    • burst rate,
    • cpu usage.

Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run the long test.
Note   Note
Do not run SeaTools on an SSD as the results will be invalid.

Make a photo of the result and post it.

Run chkdsk
Disk Check - Windows 7 Help Forums
Use option TWO with parameter /r
Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log
My System SpecsSystem Spec
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 Random crash.




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