Chrome BSOD 0x0000003b (and others)


  1. Posts : 3
    Windows 7 Ultimate x64
       #1

    Chrome BSOD 0x0000003b (and others)


    Hi everyone. I'm at my wits end. I've scoured the net and am usually pretty good at figuring this out, but lately I've had a few BSOD errors that are driving me mad. Most seem to correlate around usb drivers, but I'm stumped. The latest one is caused when I try to open Chrome browser settings. I've never had to log in because I can normally read through old threads and figure my issue, but man I'm stumped

    I've uploaded the utility zip as per instructions. I know there are a few bsod errors in there, the latest is from chrome, there was another from a while ago that would happen anytime I plugged in a usb-ttl cable.

    Thanks in advance, I think you guys rock. Can't tell you how many times you've saved my PC!!
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2
      My Computer


  3. Posts : 3
    Windows 7 Ultimate x64
    Thread Starter
       #3

    axe0 said:
    I did as you requested, but that contains what looks like a good bit of information that I'm not comfortable posting. Can you give an explanation as to what your looking for?

    Edit: Nevermind, I read to the bottom of the thread in your link, and choose to trust it as you have so many posts.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-Q6MMK-KYK6X-VKM6G
    Windows Product Key Hash: 289NoAWl2ZoVfuieux/315WkDIc=
    Windows Product ID: 00426-OEM-8992662-00173
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {AD501286-FD5F-4D82-A722-C796892CF426}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_ldr.160930-0600
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AD501286-FD5F-4D82-A722-C796892CF426}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VKM6G</PKey><PID>00426-OEM-8992662-00173</PID><PIDType>2</PIDType><SID>S-1-5-21-759288133-4110725535-1814006662</SID><SYSTEM><Manufacturer>To be filled by O.E.M.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1604</Version><SMBIOSVersion major="2" minor="7"/><Date>20121016000000.000000+000</Date></BIOS><HWID>D3673E07018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600173-02-1033-7601.0000-2892016
    Installation ID: 013716553763643142127720273913238196048713347154306702
    Processor Certificate URL: SpcService Web Service
    Machine Certificate URL: RacService Web Service
    Use License URL: UseLicenseService Web Service
    Product Key Certificate URL: PkcService Web Service
    Partial Product Key: VKM6G
    License Status: Licensed
    Remaining Windows rearm count: 0
    Trusted time: 3/6/2017 4:29:20 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:14:2017 04:34
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: QAAAAAIAAQABAAEAAQAEAAAABwABAAEAHKLMWE2SM9JGUqBrLN6si41swI/KxDNd8aMmK3I9coq+QaLHGKRudQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC ALASKA A M I
    FACP ALASKA A M I
    HPET ALASKA A M I
    MCFG ALASKA A M I
    SSDT AMD POWERNOW
    SLIC _ASUS_ Notebook
    Last edited by robmwpropane; 06 Mar 2017 at 16:36. Reason: Trust Issues
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #4

    It appears your installation is counterfeit, no support may be provided until you have genuinely activated your system on a clean install.

    Troubleshooting a counterfeit installation is useless as it is not known what has been modified to your system.
    A counterfeit installation contains heavily modified code which causes the system to behave in unexpected ways.
    For this reason, analyzing counterfeit systems is unreliable and analysts won't try it.

    I recommend to install a genuine copy of Windows.
    If, after you have installed a genuine copy of Windows, you still get BSOD's we'll be happy to assist you.
      My Computer


  5. Posts : 3
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Well I bought this PC from a college kid with Win 7 already activated....go figure

    If I buy same OS can I just enter the registration key, or do I have to completely re-install OS?
      My Computer


  6. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #6

    Hi,
    Yes you can reactivate windows or clean install it which would be best in the long run seeing all that has been happening.
    windows update
      My Computer


  7. Posts : 7,050
    Windows 10 Pro
       #7

    Best to reinstall the OS.
      My Computer


 

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