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Windows 7: Chrome BSOD 0x0000003b (and others)

06 Mar 2017   #1

Windows 7 Ultimate x64
Chrome BSOD 0x0000003b (and others)

Hi everyone. I'm at my wits end. I've scoured the net and am usually pretty good at figuring this out, but lately I've had a few BSOD errors that are driving me mad. Most seem to correlate around usb drivers, but I'm stumped. The latest one is caused when I try to open Chrome browser settings. I've never had to log in because I can normally read through old threads and figure my issue, but man I'm stumped

I've uploaded the utility zip as per instructions. I know there are a few bsod errors in there, the latest is from chrome, there was another from a while ago that would happen anytime I plugged in a usb-ttl cable.

Thanks in advance, I think you guys rock. Can't tell you how many times you've saved my PC!!

My System SpecsSystem Spec
06 Mar 2017   #2

Windows 10 Pro

My System SpecsSystem Spec
06 Mar 2017   #3

Windows 7 Ultimate x64

Quote   Quote: Originally Posted by axe0 View Post
I did as you requested, but that contains what looks like a good bit of information that I'm not comfortable posting. Can you give an explanation as to what your looking for?

Edit: Nevermind, I read to the bottom of the thread in your link, and choose to trust it as you have so many posts.

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-Q6MMK-KYK6X-VKM6G
Windows Product Key Hash: 289NoAWl2ZoVfuieux/315WkDIc=
Windows Product ID: 00426-OEM-8992662-00173
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {AD501286-FD5F-4D82-A722-C796892CF426}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160930-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{AD501286-FD5F-4D82-A722-C796892CF426}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VKM6G</PKey><PID>00426-OEM-8992662-00173</PID><PIDType>2</PIDType><SID>S-1-5-21-759288133-4110725535-1814006662</SID><SYSTEM><Manufacturer>To be filled by O.E.M.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1604</Version><SMBIOSVersion major="2" minor="7"/><Date>20121016000000.000000+000</Date></BIOS><HWID>D3673E07018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600173-02-1033-7601.0000-2892016
Installation ID: 013716553763643142127720273913238196048713347154306702
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: VKM6G
License Status: Licensed
Remaining Windows rearm count: 0
Trusted time: 3/6/2017 4:29:20 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:14:2017 04:34
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
SLIC _ASUS_ Notebook
My System SpecsSystem Spec

07 Mar 2017   #4

Windows 10 Pro

It appears your installation is counterfeit, no support may be provided until you have genuinely activated your system on a clean install.

Troubleshooting a counterfeit installation is useless as it is not known what has been modified to your system.
A counterfeit installation contains heavily modified code which causes the system to behave in unexpected ways.
For this reason, analyzing counterfeit systems is unreliable and analysts won't try it.

I recommend to install a genuine copy of Windows.
If, after you have installed a genuine copy of Windows, you still get BSOD's we'll be happy to assist you.
My System SpecsSystem Spec
07 Mar 2017   #5

Windows 7 Ultimate x64

Well I bought this PC from a college kid with Win 7 already activated....go figure

If I buy same OS can I just enter the registration key, or do I have to completely re-install OS?
My System SpecsSystem Spec
07 Mar 2017   #6

Win-7-Pro64bit 7-H-Prem-64bit

Yes you can reactivate windows or clean install it which would be best in the long run seeing all that has been happening.
windows update
My System SpecsSystem Spec
07 Mar 2017   #7

Windows 10 Pro

Best to reinstall the OS.
My System SpecsSystem Spec

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