Freeze Crash/Freeze Auto Restart r/t Hal.dll

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  1. Posts : 9
    Windows 7 x64 Home Premium
       #1

    Freeze Crash/Freeze Auto Restart r/t Hal.dll


    Hey Admin,

    Only within the past week & a 1/2 that I have started to experience freeze crashes on the laptop. It usually only happens with online games/ YouTube/ or using MPC-HC for movies. I also use it for work and have to use Citrix.

    I updated my Flash player but still the freeze crashes with the latest one being last night but interestingly the BSV pgm didn't capture it that time this again was while playing online. I have about two months ago did a full clean install and had no difficulties till now. Also noted in my log was Ntoskrnl.exe+189baf, PCI.sys9bcf. I looked into my issue and have noted that hal.dll could be anything from driver related to hardware. Since that is so broad, I am hoping to pin it down with your help.

    Specs:
    Model: ASUS G53JW
    Intel i7-740QM Processor @ 1.73 Ghz
    Motherboard Chipset - IntelHM55 (IbexPeak M DH)
    Intel 5 Series/34x0 Chipset PCH
    BIOS - American Megatrends Inc. Bios release date - 10/05/2010 G53JW.209
    NIC (Network Interface Device) for Ethernet and Wireless. - Atheros AR9285 (Azurewave) 2.0.0.74 06/08/09
    Sound - Nvidia GF106 High Def Audio Controller 1.3.30.1 11/27/13
    Graphics Card - Nvidia GeForce GTX 460M - 9.18.13.3221 12/18/13
    HD Model: Seagate ST9750420AS

    What has been done by me:
    1. DL'd update KB2685811
    2. Purchased new power charger battery

    Not done:
    1. Updated any drivers (yet)
    2. Installed every MS 7 update because of past bad experiences when doing so.
    3. No Overclocking/Power setting changes

    To also note, my issue is very similar to user MK000000 at this thread
    but I didn't want to hijack as we may or may not have the exact same issue.
    Attached is my BlueScreenView log and DM Log Collector zip.

    Thanks in advance for the support.
    Last edited by C0d3nPix3Ls; 12 Mar 2017 at 14:31.
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Hello and welcome C0d3nPix3Ls now the dump below is indeed showing a hardware problem which hard ware has to be sorted out though.

    Code:
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000004, PCI Express Error
    Arg2: fffffa80064698d8, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    This is suggestive (to me at least) an issue with the graphics driver so I think an update of that is in order it is here Drivers | GeForce if the top driver update doesn't work then you may try going back a version.

    Now it would be interesting to also see the temps on the machine please use Speccy or anything of your choosing Speccy - Free Download - Piriform

    Because there is also this

    Code:
    ADDITIONAL_DEBUG_TEXT:  
    You can run '.symfix; .reload' to try to fix the symbol path and load symbols.
    
    FAULTING_MODULE: fffff80003203000 nt
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
    
    STACK_TEXT:  
    fffff880`031fda78 fffff800`037fba3b : 00000000`00000124 00000000`00000004 fffffa80`064698d8 00000000`00000000 : nt+0x70400
    fffff880`031fda80 00000000`00000124 : 00000000`00000004 fffffa80`064698d8 00000000`00000000 00000000`00000000 : hal+0x12a3b
    fffff880`031fda88 00000000`00000004 : fffffa80`064698d8 00000000`00000000 00000000`00000000 fffffa80`06468300 : 0x124
    fffff880`031fda90 fffffa80`064698d8 : 00000000`00000000 00000000`00000000 fffffa80`06468300 fffffa80`064698b0 : 0x4
    fffff880`031fda98 00000000`00000000 : 00000000`00000000 fffffa80`06468300 fffffa80`064698b0 fffff800`0338cbaf : 0xfffffa80`064698d8
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: GenuineIntel
    
    IMAGE_NAME:  GenuineIntel
    
    IMAGE_VERSION:  
    
    BUCKET_ID:  WRONG_SYMBOLS
    
    FAILURE_BUCKET_ID:  WRONG_SYMBOLS
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:wrong_symbols
    
    FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}
    
    Followup: MachineOwner
      My Computer


  3. Posts : 9
    Windows 7 x64 Home Premium
    Thread Starter
       #3

    Hi ICIT2LOL, Thanks for your reply. I DL'd the new graphics card driver as advised and tried it on my usual online game. So far so good as far as hang/crashing. My hope is that it will stay that way.

    I am including the stats from Speccy though JIC since there were two Bug codes as you mentioned.
    Attachment 397302

    Attachment 397303

    Attachment 397304

    Attachment 397305

    Attachment 397306
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #4

    I can tell with certainty that the GPU is not the cause, because the device ID does not match with the device ID that caused the crash.
    Code:
    ===============================================================================
    Common Platform Error Record @ fffffa80064698d8
    -------------------------------------------------------------------------------
    Record Id     : 01d2996443a70409
    Severity      : Fatal (1)
    Length        : 672
    Creator       : Microsoft
    Notify Type   : PCI Express Error
    Timestamp     : 3/10/2017 20:49:52 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : PCI Express
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa8006469958
    Section       @ fffffa80064699e8
    Offset        : 272
    Length        : 208
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Port Type     : Root Port
    Version       : 1.1
    Command/Status: 0x0010/0x0407
    Device Id     :
      VenId:DevId : 8086:d138
      Class code  : 030400
      Function No : 0x00
      Device No   : 0x03
      Segment     : 0x0000
      Primary Bus : 0x00
      Second. Bus : 0x00
      Slot        : 0x0000
    Dev. Serial # : 0000000000000000
    Express Capability Information @ fffffa8006469a1c
      Device Caps : 00008021 Role-Based Error Reporting: 1
      Device Ctl  : 0107 ur FE NF CE
      Dev Status  : 0005 ur FE nf CE
       Root Ctl   : 0008 fs nfs cs
    
    AER Information @ fffffa8006469a58
      Uncorrectable Error Status    : 00000020 ur ecrc mtlp rof uc ca cto fcp ptlp SD dlp und
      Uncorrectable Error Mask      : 00000000 ur ecrc mtlp rof uc ca cto fcp ptlp sd dlp und
      Uncorrectable Error Severity  : 00062030 ur ecrc MTLP ROF uc ca cto FCP ptlp SD DLP und
      Correctable Error Status      : 00000000 adv rtto rnro dllp tlp re
      Correctable Error Mask        : 00001100 adv RTTO RNRO dllp tlp re
      Caps & Control                : 00000005 ecrcchken ecrcchkcap ecrcgenen ecrcgencap FEP
      Header Log                    : 00000000 00000000 00000000 00000000
      Root Error Command            : 00000000 fen nfen cen
      Root Error Status             : 00000000 MSG# 00 fer nfer fuf mur ur mcr cer
      Correctable Error Source ID   : 00,00,00
      Correctable Error Source ID   : 00,00,00
    
    ===============================================================================
    Section 1     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa80064699a0
    Section       @ fffffa8006469ab8
    Offset        : 480
    Length        : 192
    Flags         : 0x00000000
    Severity      : Informational
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    CPU Version   : 0x00000000000106e5
    Processor ID  : 0x0000000000000003

    Please search for "msinfo32" (without quotes) and press enter,
    • save it as msinfo32.nfo,
    • in explorer go to the directory where it is saved,
    • right click the msinfo32.nfo file,
    • choose 'send to' or 'copy to',
    • choose 'compressed (zipped) folder',
    • upload the zip file.

      My Computer


  5. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #5

    Sorry late reply the temps look ok but I shall leave this one to axe.
      My Computer


  6. Posts : 9
    Windows 7 x64 Home Premium
    Thread Starter
       #6

    Hi Axe -- So I went into the event log too because it did a sudden restart again this morning and that event didn't show up in Blue Screen Viewer. Looks like lots of issues though it being a clean install I am not quite sure what is going on... My thoughts on possible reasons after reading the logs:

    1. Need a new laptop battery - the PSU is new. (Actually, I know I need to replace the battery because it powers down without the PSU plugged in. But I don't feel that is the core issue cause.)
    2. More driver updates
    3. Chipset update?
    4. MS Windows 7 updates
    5. The laptop is dying (I really hope this is not it, as I can not afford a new one and as mentioned use it for work)

    What can I do next to fix the issues and salvage it? I attached viewer logs and the 'highlights' of the MS System Info



    Thanks
      My Computer


  7. Posts : 7,050
    Windows 10 Pro
       #7

    Why is parts of msinfo32 saved as pdf and why those parts?
      My Computer


  8. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #8

    My two cents worth for what it is worth use this to check out that battery se my pic

    Using HW Info
    PART A:
    You can test the volts on the PSU with HW Info HWiNFO - Download < download the right bit version and close the right hand window select Sensors and scroll down to the power section where you will see what the volts are doing see my pic. In my pic the section (Nuvoton) with VBATT as a dead give away you are in the section for the rail voltages. There are other section titles and one that pops up often is ITE (sometimes the usual one for Gigabyte boards)
    Now the voltage on the different rails have to be within 5% =+/- of what is required or the machine will not work properly if at all.
    Limits +/- (minimum - correct - maximum)
    12v1 = 11.4 - 12 - 12.6v
    12v2 = 11.4 - 12- 12.6v
    5v = 4.75 – 5 - 5.25v
    3.3v = 3.135 – 3 – 3.465v
    -12v = -10.80 - -12 - -13.20v
    +5VSB = 4.75 – 5 - 5.25v
    The Power good signal voltage at pin 8 on the 24 pin plug (grey cable) should be the same as the 5v rail reading/s
    See this for the rail voltage info
    PSUs 101: A Detailed Look Into Power Supplies (Section 2.)
    The original right hand window shows the machine running and is handy for that but for looking at the components in some detail close it and use the main left hand side panel
    FOR OTHER COMPONENTS
    PART B:
    Open each small square with + in it on the section the components are in and then click on the individual component/s (it will highlight in blue) - in the right hand side will appear all sorts of details including brands speeds and other essential info that particular device. See pic for example.

    Use the Sensor button and scroll down to the battery info.

    Edit: I meant to say you only get the volts and wattage the latter is probably a better indicator of the battery status
      My Computer


  9. Posts : 9
    Windows 7 x64 Home Premium
    Thread Starter
       #9

    Axe - Sorry about the PDF's - it's a default for the save type. I put those parts up because those are some of the usual suspects. But wanted to know your thoughts please on the saved logs as I think that provides some clues...

    ICIT2 - I attached what I got from my battery using HWinfo

    Thanks to you both for the continued support.
      My Computer


  10. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #10

    Hmm can you let us know one more thing from that HW Info readout can you scroll down the listing to the memory timings please see pic/s of mine for comparison and reference.
    My laptop here is about a year old.


    Now the volts are unusual at 16.785 something so what is the output of the adaptor? Also the wear rate on that battery is quite bad and as you say you need a new one and I would say sooner rather then later.

    Just out of interest how old is your machine?? I ask because I see the CPU was first released in March 2009.
      My Computer


 
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