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Windows 7: Freeze Crash/Freeze Auto Restart r/t Hal.dll

12 Mar 2017   #1
C0d3nPix3Ls

Windows 7 x64 Home Premium
 
 
Freeze Crash/Freeze Auto Restart r/t Hal.dll

Hey Admin,

Only within the past week & a 1/2 that I have started to experience freeze crashes on the laptop. It usually only happens with online games/ YouTube/ or using MPC-HC for movies. I also use it for work and have to use Citrix.

I updated my Flash player but still the freeze crashes with the latest one being last night but interestingly the BSV pgm didn't capture it that time this again was while playing online. I have about two months ago did a full clean install and had no difficulties till now. Also noted in my log was Ntoskrnl.exe+189baf, PCI.sys9bcf. I looked into my issue and have noted that hal.dll could be anything from driver related to hardware. Since that is so broad, I am hoping to pin it down with your help.

Specs:
Model: ASUS G53JW
Intel i7-740QM Processor @ 1.73 Ghz
Motherboard Chipset - IntelHM55 (IbexPeak M DH)
Intel 5 Series/34x0 Chipset PCH
BIOS - American Megatrends Inc. Bios release date - 10/05/2010 G53JW.209
NIC (Network Interface Device) for Ethernet and Wireless. - Atheros AR9285 (Azurewave) 2.0.0.74 06/08/09
Sound - Nvidia GF106 High Def Audio Controller 1.3.30.1 11/27/13
Graphics Card - Nvidia GeForce GTX 460M - 9.18.13.3221 12/18/13
HD Model: Seagate ST9750420AS

What has been done by me:
1. DL'd update KB2685811
2. Purchased new power charger battery

Not done:
1. Updated any drivers (yet)
2. Installed every MS 7 update because of past bad experiences when doing so.
3. No Overclocking/Power setting changes

To also note, my issue is very similar to user MK000000 at this thread
but I didn't want to hijack as we may or may not have the exact same issue.
Attached is my BlueScreenView log and DM Log Collector zip.

Thanks in advance for the support.




Attached Thumbnails
Freeze Crash/Freeze Auto Restart r/t Hal.dll-freeze-crash-driver-dmp.jpg  
Attached Files
File Type: zip TUPELO4-Sun_03_12_2017_130218_33.zip (780.1 KB, 5 views)
My System SpecsSystem Spec
.
13 Mar 2017   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome C0d3nPix3Ls now the dump below is indeed showing a hardware problem which hard ware has to be sorted out though.

Code:
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000004, PCI Express Error
Arg2: fffffa80064698d8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000
This is suggestive (to me at least) an issue with the graphics driver so I think an update of that is in order it is here Drivers | GeForce if the top driver update doesn't work then you may try going back a version.

Now it would be interesting to also see the temps on the machine please use Speccy or anything of your choosing Speccy - Free Download - Piriform

Because there is also this

Code:
ADDITIONAL_DEBUG_TEXT:  
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.

FAULTING_MODULE: fffff80003203000 nt

DEBUG_FLR_IMAGE_TIMESTAMP:  0

BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

STACK_TEXT:  
fffff880`031fda78 fffff800`037fba3b : 00000000`00000124 00000000`00000004 fffffa80`064698d8 00000000`00000000 : nt+0x70400
fffff880`031fda80 00000000`00000124 : 00000000`00000004 fffffa80`064698d8 00000000`00000000 00000000`00000000 : hal+0x12a3b
fffff880`031fda88 00000000`00000004 : fffffa80`064698d8 00000000`00000000 00000000`00000000 fffffa80`06468300 : 0x124
fffff880`031fda90 fffffa80`064698d8 : 00000000`00000000 00000000`00000000 fffffa80`06468300 fffffa80`064698b0 : 0x4
fffff880`031fda98 00000000`00000000 : 00000000`00000000 fffffa80`06468300 fffffa80`064698b0 fffff800`0338cbaf : 0xfffffa80`064698d8


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

IMAGE_VERSION:  

BUCKET_ID:  WRONG_SYMBOLS

FAILURE_BUCKET_ID:  WRONG_SYMBOLS

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:wrong_symbols

FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}

Followup: MachineOwner
My System SpecsSystem Spec
17 Mar 2017   #3
C0d3nPix3Ls

Windows 7 x64 Home Premium
 
 

Hi ICIT2LOL, Thanks for your reply. I DL'd the new graphics card driver as advised and tried it on my usual online game. So far so good as far as hang/crashing. My hope is that it will stay that way.

I am including the stats from Speccy though JIC since there were two Bug codes as you mentioned.
Freeze Crash/Freeze Auto Restart r/t Hal.dll-speccy-specs.jpg

Freeze Crash/Freeze Auto Restart r/t Hal.dll-mobo-specs.jpg

Freeze Crash/Freeze Auto Restart r/t Hal.dll-hd-specs.jpg

Freeze Crash/Freeze Auto Restart r/t Hal.dll-graphics-specs.jpg

Freeze Crash/Freeze Auto Restart r/t Hal.dll-memory-specs.jpg


My System SpecsSystem Spec
.

17 Mar 2017   #4
axe0

Windows 10 Pro
 
 

I can tell with certainty that the GPU is not the cause, because the device ID does not match with the device ID that caused the crash.
Code:
===============================================================================
Common Platform Error Record @ fffffa80064698d8
-------------------------------------------------------------------------------
Record Id     : 01d2996443a70409
Severity      : Fatal (1)
Length        : 672
Creator       : Microsoft
Notify Type   : PCI Express Error
Timestamp     : 3/10/2017 20:49:52 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : PCI Express
-------------------------------------------------------------------------------
Descriptor    @ fffffa8006469958
Section       @ fffffa80064699e8
Offset        : 272
Length        : 208
Flags         : 0x00000001 Primary
Severity      : Fatal

Port Type     : Root Port
Version       : 1.1
Command/Status: 0x0010/0x0407
Device Id     :
  VenId:DevId : 8086:d138
  Class code  : 030400
  Function No : 0x00
  Device No   : 0x03
  Segment     : 0x0000
  Primary Bus : 0x00
  Second. Bus : 0x00
  Slot        : 0x0000
Dev. Serial # : 0000000000000000
Express Capability Information @ fffffa8006469a1c
  Device Caps : 00008021 Role-Based Error Reporting: 1
  Device Ctl  : 0107 ur FE NF CE
  Dev Status  : 0005 ur FE nf CE
   Root Ctl   : 0008 fs nfs cs

AER Information @ fffffa8006469a58
  Uncorrectable Error Status    : 00000020 ur ecrc mtlp rof uc ca cto fcp ptlp SD dlp und
  Uncorrectable Error Mask      : 00000000 ur ecrc mtlp rof uc ca cto fcp ptlp sd dlp und
  Uncorrectable Error Severity  : 00062030 ur ecrc MTLP ROF uc ca cto FCP ptlp SD DLP und
  Correctable Error Status      : 00000000 adv rtto rnro dllp tlp re
  Correctable Error Mask        : 00001100 adv RTTO RNRO dllp tlp re
  Caps & Control                : 00000005 ecrcchken ecrcchkcap ecrcgenen ecrcgencap FEP
  Header Log                    : 00000000 00000000 00000000 00000000
  Root Error Command            : 00000000 fen nfen cen
  Root Error Status             : 00000000 MSG# 00 fer nfer fuf mur ur mcr cer
  Correctable Error Source ID   : 00,00,00
  Correctable Error Source ID   : 00,00,00

===============================================================================
Section 1     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa80064699a0
Section       @ fffffa8006469ab8
Offset        : 480
Length        : 192
Flags         : 0x00000000
Severity      : Informational

Proc. Type    : x86/x64
Instr. Set    : x64
CPU Version   : 0x00000000000106e5
Processor ID  : 0x0000000000000003

Please search for "msinfo32" (without quotes) and press enter,
  • save it as msinfo32.nfo,
  • in explorer go to the directory where it is saved,
  • right click the msinfo32.nfo file,
  • choose 'send to' or 'copy to',
  • choose 'compressed (zipped) folder',
  • upload the zip file.
My System SpecsSystem Spec
19 Mar 2017   #5
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Sorry late reply the temps look ok but I shall leave this one to axe.
My System SpecsSystem Spec
20 Mar 2017   #6
C0d3nPix3Ls

Windows 7 x64 Home Premium
 
 

Hi Axe -- So I went into the event log too because it did a sudden restart again this morning and that event didn't show up in Blue Screen Viewer. Looks like lots of issues though it being a clean install I am not quite sure what is going on... My thoughts on possible reasons after reading the logs:
  1. Need a new laptop battery - the PSU is new. (Actually, I know I need to replace the battery because it powers down without the PSU plugged in. But I don't feel that is the core issue cause.)
  2. More driver updates
  3. Chipset update?
  4. MS Windows 7 updates
  5. The laptop is dying (I really hope this is not it, as I can not afford a new one and as mentioned use it for work)
What can I do next to fix the issues and salvage it? I attached viewer logs and the 'highlights' of the MS System Info



Thanks


Attached Files
File Type: zip Event viewer (local) logs.zip (117.4 KB, 0 views)
File Type: zip MsInfo32 Highlights.zip (553.1 KB, 1 views)
My System SpecsSystem Spec
20 Mar 2017   #7
axe0

Windows 10 Pro
 
 

Why is parts of msinfo32 saved as pdf and why those parts?
My System SpecsSystem Spec
20 Mar 2017   #8
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

My two cents worth for what it is worth use this to check out that battery se my pic

Using HW Info
PART A:
You can test the volts on the PSU with HW Info HWiNFO - Download < download the right bit version and close the right hand window select Sensors and scroll down to the power section where you will see what the volts are doing see my pic. In my pic the section (Nuvoton) with VBATT as a dead give away you are in the section for the rail voltages. There are other section titles and one that pops up often is ITE (sometimes the usual one for Gigabyte boards)
Now the voltage on the different rails have to be within 5% =+/- of what is required or the machine will not work properly if at all.
Limits +/- (minimum - correct - maximum)
12v1 = 11.4 - 12 - 12.6v
12v2 = 11.4 - 12- 12.6v
5v = 4.75 – 5 - 5.25v
3.3v = 3.135 – 3 – 3.465v
-12v = -10.80 - -12 - -13.20v
+5VSB = 4.75 – 5 - 5.25v
The Power good signal voltage at pin 8 on the 24 pin plug (grey cable) should be the same as the 5v rail reading/s
See this for the rail voltage info
PSUs 101: A Detailed Look Into Power Supplies (Section 2.)
The original right hand window shows the machine running and is handy for that but for looking at the components in some detail close it and use the main left hand side panel
FOR OTHER COMPONENTS
PART B:
Open each small square with + in it on the section the components are in and then click on the individual component/s (it will highlight in blue) - in the right hand side will appear all sorts of details including brands speeds and other essential info that particular device. See pic for example.

Use the Sensor button and scroll down to the battery info.

Edit: I meant to say you only get the volts and wattage the latter is probably a better indicator of the battery status


Attached Images
Freeze Crash/Freeze Auto Restart r/t Hal.dll-laptop-batt.png 
My System SpecsSystem Spec
21 Mar 2017   #9
C0d3nPix3Ls

Windows 7 x64 Home Premium
 
 

Axe - Sorry about the PDF's - it's a default for the save type. I put those parts up because those are some of the usual suspects. But wanted to know your thoughts please on the saved logs as I think that provides some clues...

ICIT2 - I attached what I got from my battery using HWinfo

Thanks to you both for the continued support.


Attached Images
Freeze Crash/Freeze Auto Restart r/t Hal.dll-battery.jpg 
My System SpecsSystem Spec
21 Mar 2017   #10
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hmm can you let us know one more thing from that HW Info readout can you scroll down the listing to the memory timings please see pic/s of mine for comparison and reference.
My laptop here is about a year old.


Now the volts are unusual at 16.785 something so what is the output of the adaptor? Also the wear rate on that battery is quite bad and as you say you need a new one and I would say sooner rather then later.

Just out of interest how old is your machine?? I ask because I see the CPU was first released in March 2009.


Attached Images
Freeze Crash/Freeze Auto Restart r/t Hal.dll-laptop-batt-2.png Freeze Crash/Freeze Auto Restart r/t Hal.dll-laptop-memory.png 
My System SpecsSystem Spec
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