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Windows 7: BSOD while playing assassins creed 1

19 Mar 2017   #1
Dhammer

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD while playing assassins creed 1

i got a blue screen of death while playing assassins creed 1. i also get blue screens in any modern (after 2007) video game i play after about 10 mins of playing.



my system:
Windows 7 professional service pack 1
Intel pentium CPU G3258 @ 3.2 GHz (not overclocked)
RAM : Kingston HyperX Fury Blue Series DDR3, 2x4GB, 1600 MHz
system type : 64 bit
Geforce GTX 660
Motherboard: gigabyte GA-H81M-S1
580 W PSU
direct x version: 11


i installed the latest drivers for the motherboard and video card, i deactivated all my programs running in the background, i deactivated my audio drivers to see if they cause the problem, i removed 1 ram stick at a time to see if they are faulty, i tried windows 10, i installed all the updates for windows 7, i still have this problem.

i also have a dmp (the crash dump file) of the event. how do i upload it here?





Attached Files
File Type: zip DH-PC-Sun_03_19_2017_140429_66.zip (1.79 MB, 5 views)
My System SpecsSystem Spec
.
19 Mar 2017   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi DHammer,
The dump logs are present in the upload, no worries there.

Im not a BSOD expert, they'll be along later
BUT
from the event logs.

This is being generated by AVG, can you check its log and tell us the originating program
The ScRegSetValueExW call failed for FailureActions with the following error:
Access is denied.


The Windows Search service terminated unexpectedly. It has done this 40 time(s).
please run sfc /scannow (note the space)


This is odd the publisher, should be Microsoft
It was possibly downloaded with 1 of your games.
DisplayName"="Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 False"
"DisplayVersion"="11.0.50727.1"
"Publisher"="Корпорация Майкрософт"

I would REMOVE it, re-install from MS


Roy
My System SpecsSystem Spec
19 Mar 2017   #3
Dhammer

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

also i want to note that check disk started running right after my pc crashed, and the check disk found errors which it fixed.

AVG is my antivirus, what do you mean check its originating program? avg comes from avg.com

''please run sfc /scannow (note the space)''
i have done so and after reaching 100% the command prompt closed itself imediately. i think all was ok.

i removed the russian visual c++ redistributable
My System SpecsSystem Spec
.

19 Mar 2017   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Dhammer,

REBOOT

AVG has its own logs, thats what i need to see.

did you re-install MS 2012?

Roy
My System SpecsSystem Spec
19 Mar 2017   #5
Dhammer

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

i rebooted but nothing happened.

i didnt need to reinstall visual c++ redistributable because this was installed by battlefield 4 a while ago and it wasnt mandatory for the pc to run properly. even if i wanted to reinstall it i dont know the name of the exact redistributable package i uninstalled (it was in russian).

i uploaded my avg log files.


Attached Files
File Type: zip mfa-20160810-151512.zip (1.17 MB, 2 views)
My System SpecsSystem Spec
19 Mar 2017   #6
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Dhammer,
the 2012 re-distributable is only available from MS, any other download is likely non-genuine.


please run this tool, copy/paste both logs
Farbar Recovery Scan Tool Download

scan >>only<< with the same options as the screenshot.

Roy


Attached Images
BSOD while playing assassins creed 1-mscan.png 
My System SpecsSystem Spec
19 Mar 2017   #7
Dhammer

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

here it is
frst & addition.zip


My System SpecsSystem Spec
19 Mar 2017   #8
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Dhammer,
they look good.

i'll leave it to the BSOD boys now.


Roy
My System SpecsSystem Spec
20 Mar 2017   #9
axe0

Windows 10 Pro
 
 

Please remove Slimdrivers and revert back any changes it has made!





BSOD while playing assassins creed 1 Diagnostics Test BSOD while playing assassins creed 1
 HDD TEST

Note   Note
Please run HDTune first, in the order posted!

Run HDTune to
  • check the health,
  • scan for errors, no quick scan but full scan
  • run a benchmark.
It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following
  • the health,
  • the error scan,
  • the benchmark incl. following
    • transfer rate,
    • access time,
    • burst rate,
    • cpu usage.

Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run the long test.
Note   Note
Do not run SeaTools on an SSD as the results will be invalid.

Make a photo of the result and post it.

Run chkdsk
Disk Check - Windows 7 Help Forums
Use option TWO with parameter /r
Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log
My System SpecsSystem Spec
20 Mar 2017   #10
Dhammer

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

1. i have removed slimdrivers

2. HD tune screenshots



^all was ok.






3. seatools
can i just run the seatools for windows? I have done this in the past and i know how to do it, doing it from DOS looks incredibly complicated and i would like to avoid doing that if possible.

4. chkdsk results attached


Attached Files
File Type: zip chkdsk.zip (1.1 KB, 1 views)
My System SpecsSystem Spec
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 BSOD while playing assassins creed 1




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