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Windows 7: BSOD on laptop caused unexpected shutdown

20 Mar 2017   #1

Windows 7 Home Premium 64bit
BSOD on laptop caused unexpected shutdown

Hey everyone, have here a laptop with no history of prior problems suddenly showing a BSOD while undergoing unrelated routine tasks. Here are the details:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 2057

Additional information about the problem:
BCCode: c5
BCP1: FFFFFA000598C838
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF800037AB617
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

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My System SpecsSystem Spec
20 Mar 2017   #2

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Anthony,
please follow the instructions from this, post ALL the logs.

Blue Screen of Death (BSOD) Posting Instructions

My System SpecsSystem Spec

 BSOD on laptop caused unexpected shutdown

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