BSOD irql_not_less_or_equal

Tellasar · 20 Mar 2017

Hello,

the computer is rebooting after ~10 minutes, there was no "lucky" attempt it's always rebooting with irql_not_less_or_equal error message.

Already tried running sfc.exe, found nothing.

Attached DM Log Collector file.

Thanks for your time.

ICIT2LOL · 20 Mar 2017

Hello and welcome Tellasar now first up please follow this
Now before we can help we do need to know what is in your machine so please do this System Info - See Your System Specs
or either enter the specs of your system in your forum profile the specs will appear when we click on that little box bottom left of the post screen it is for me the preferable option as it is easy. As you may appreciate it is very hard when you don’t know what one is working with for example a diesel or petrol engine.
*(pretyped to save time)

Now until we have those specs it is near impossible to know where to start but you can run the sfc another two times as some recommend that be done with that scan and also this (once)
Disk Check < if necessary include the /f switch and if this does not make any improvement then just run this switch instead /r in the command line as per Option2
Run these in safe mode and the sfc often best run for two to three runs – you can leave out the /r switch in ckdsk if you feel it not necessary

**axe0** · 21 Mar 2017

Post the report of Windows Genuine and Activation Issue Posting Instruction

Tellasar · 21 Mar 2017

Filled the system specs.

Code:

 
Diagnostic Report 
(1.9.0027.0):
-----------------------------------------
Windows Validation 
Data-->
 
 
Validation Code: 0
Cached Online Validation Code: N/A, hr = 
0xc004f012
Windows Product Key: *****-*****-GK4PY-FDWYH-7TP9F
Windows 
Product Key Hash: u3xU6PnmumgYLgUpnmbqEw9Q2OA=
Windows Product ID: 
00371-OEM-8992671-00004
Windows Product ID Type: 2
Windows License Type: 
OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: 
{CA993763-4441-4430-92EE-122A79308FDF}(1)
Is Admin: Yes
TestCab: 
0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 
0x80070002
Product Name: Windows 7 Professional
Architecture: 
0x00000000
Build lab: 7601.win7sp1_ldr.170209-0600
TTS Error: 
 
Validation Diagnostic: 
Resolution Status: N/A
 
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, 
hr = 0x80070002
 
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 
0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe 
Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 
0x80070002
 
 
OGA Notifications Data-->
Cached Result: N/A, hr = 
0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 
0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 
0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 
025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 
(compatible; MSIE 8.0; Win32)
Default Browser: C:\Program 
Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: 
Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls 
and plug-ins: Allowed
Initialize and script ActiveX controls not marked as 
safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: 
Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe 
for scripting: Allowed
 
 
File Scan Data-->
File Mismatch: 
C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: 
C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: 
C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: 
C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
 
 
Other data-->
Office Details: 
<GenuineResults><MachineData><UGUID>{CA993763-4441-4430-92EE-122A79308FDF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7TP9F</PKey><PID>00371-OEM-8992671-00004</PID><PIDType>2</PIDType><SID>S-1-5-21-3979355798-3069033235-2267687316</SID><SYSTEM><Manufacturer>ASUS</Manufacturer><Model>All 
Series</Model></SYSTEM><BIOS><Manufacturer>American 
Megatrends 
Inc.</Manufacturer><Version>2101</Version><SMBIOSVersion 
major="2" 
minor="7"/><Date>20140619000000.000000+000</Date></BIOS><HWID>18A63407018400F4</HWID><UserLCID>0405</UserLCID><SystemLCID>0405</SystemLCID><TimeZone>Střední 
Evropa (běžný 
čas)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
 
 
 
Spsys.log Content: 0x80070002
 
 
Licensing Data-->
Verze služby SLS (Software Licensing Service): 
6.1.7601.17514
 
 
Název: Windows(R) 7, Professional edition
Popis: Windows Operating System 
- Windows(R) 7, OEM_SLP channel
ID aktivace: 
50e329f7-a5fa-46b2-85fd-f224e5da7764
ID aplikace: 
55c92734-d682-4d71-983e-d6ec3f16059f
Rozšířené PID: 
00371-00178-926-700004-02-1029-7600.0000-3342016
ID instalace: 
007514504746939404734543724552542836108885133886969232
Adresa URL certifikátu 
procesoru:   http://go.microsoft.com/fwlink/?LinkID=88338
Adresa 
URL certifikátu počítače:     http://go.microsoft.com/fwlink/?LinkID=88339
Adresa 
URL licence k 
použití:             
http://go.microsoft.com/fwlink/?LinkID=88341
Adresa 
URL certifikátu kódu Product Key: http://go.microsoft.com/fwlink/?LinkID=88340
Část 
kódu Product Key: 7TP9F
Stav licence: Licencováno
Zbývající počet obnovení 
aktivačního období Windows: 4
Důvěryhodný čas: 21.3.2017 10:45:28
 
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 
N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not 
Registered - 0x80040154
Admin Service: Not Registered - 
0x80040154
HealthStatus Bitmask Output:
 
 
 
HWID Data-->
HWID Hash Current: 
MAAAAAEAAgABAAEAAQACAAAAAQABAAEA6GGgzqs7whvasgjmemSPRPTUkB7W5Mj2
 
 
OEM Activation 1.0 Data-->
N/A
 
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker 
version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
 
  ACPI Table Name OEMID Value OEMTableID Value
 
APIC   ALASKA  A M I
 
FACP   ALASKA  A M I
 
HPET   ALASKA  A M I
 
MCFG   ALASKA  A M I
 
FPDT   ALASKA  A M I
 
LPIT   ALASKA  A M I
 
SSDT   PmRef  Cpu0Ist
 
SSDT   PmRef  Cpu0Ist
 
SSDT   PmRef  Cpu0Ist
 
SSDT   PmRef  Cpu0Ist
 
BGRT   ALASKA  A M I
 
SLIC   ACRSYS  ACRPRDCT

**axe0** · 21 Mar 2017

You're running an Acer OEM SLP key on an ASUS motherboard, legally this isn't possible.

We can't provide support while the installation is counterfeit, I suggest to reinstall using a genuine key.

Tellasar · 21 Mar 2017

Hmm ok, it's not actually mine PC so didn't know I just tried to fix it for my family member.

Thanks for your time and good luck.