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Windows 7: BSOD while having a game open(Echo of Soul) and opening web browser

26 Mar 2017   #1
IoanaB

Windows 7 Home Premium
 
 
BSOD while having a game open(Echo of Soul) and opening web browser

Hello,
I received a blue screen while I was playing a game-Echo of Soul, went alt tab tried to open the web browser to serch a page and I got the blue screen.
Thank you very much for looking into my problem!
Have a nice day!




Attached Files
File Type: zip MIA-PC-Sun_03_26_2017_153007_34.zip (476.9 KB, 2 views)
My System SpecsSystem Spec
.
27 Mar 2017   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi IonaB,
As this is is a new install, on a computer last used on 2010, can you tell me where you got the install media, possibly corrupt
From the event log

{Registry Hive Recovered} Registry hive (file): '\??\C:\Windows\System32\config\COMPONENTS' was corrupted and it has been recovered. Some data might have been lost.


can you also run this tool, cop/paste the output

http://go.microsoft.com/fwlink/?LinkID=52012

Roy
My System SpecsSystem Spec
27 Mar 2017   #3
IoanaB

Windows 7 Home Premium
 
 

Hey Roy,
Actually yes, it's a new install on a computer that had a motherboard, processor and ssd changed, in rest all components form 2013 not 2010 remained.
I am a real newb when it comes to this, so I can tell that what I installed on my computer was Windows, Windows updates and ofc the drivers for motherboard and gpu.(and mozzila )
Running what you gaved me, idk if I will copy paste the data you are interested in, I hope I guessed corrrectly:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-****-****-****
Windows Product Key Hash: BpLpSxpJhsfQOaImRkt6hpZfIj8=
Windows Product ID: 00359-OEM-8704252-20766
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {DDFDA063-A741-4982-B2FC-725D8B79B2D9}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.170209-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DDFDA063-A741-4982-B2FC-725D8B79B2D9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DKC3T</PKey><PID>00359-OEM-8704252-20766</PID><PIDType>3</PIDType><SID>S-1-5-21-4274094093-3233260956-2421161536</SID><SYSTEM><Manufacturer>To be filled by O.E.M.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0801</Version><SMBIOSVersion major="2" minor="7"/><Date>20160816000000.000000+000</Date></BIOS><HWID>A3EB3A07018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GTB Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-042-520766-02-1033-7601.0000-0832017
Installation ID: 004752633585697591471250287832663883672275675993894564
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: DKC3T
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 3/27/2017 5:41:11 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAQACAAAAAgABAAEAln36S9GcRlJ42tBpLipoCcKm8BJmUXYy

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
SSDT AMD POWERNOW
BGRT ALASKA A M I

Thank you for your interest.
My System SpecsSystem Spec
.

27 Mar 2017   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Ioana,

That looks OK, apart from the fact its activated but not registered, to be expected on a few days old install

I'm looking at sending you a link for a W7 SP1 install
what language do you want/need
Trying to repair the hive is WAY beyond me and there are only a couple sites i know of that actually do it, and updating drivers isn't going to help.

So its looking like a clean install

Roy
My System SpecsSystem Spec
27 Mar 2017   #5
IoanaB

Windows 7 Home Premium
 
 

Hey Roy,
English is fine for me.
Btw what do you mean by activation? Windows? It is activated...(newb )
My System SpecsSystem Spec
27 Mar 2017   #6
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Ioana,
from the report

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:

But as i said to be expected, and why your only getting security updates
Easily fixed by running KB971033

Right heres your link
ONLY VALID FOR 24 hours
(you can copy it to disc or USB)
W7 SP1 Home Premium X64 English
https://software-download.microsoft....ba4c1884ff050f

Roy
My System SpecsSystem Spec
27 Mar 2017   #7
IoanaB

Windows 7 Home Premium
 
 

Thank you so much, Roy!
Have a nice day!
My System SpecsSystem Spec
27 Mar 2017   #8
IoanaB

Windows 7 Home Premium
 
 

Hey again!
after installing what you gaved me I got this:
1.The service did not respond to the start or control request in a timely fashion, ProgID "atkexCom.axdata"
This mesage appeared twice in the same time.

2.Setup has detected that the .Net Framework version 4 needs to be repaired. Do not restart your computer until Setup is complete

3.Pushnotice monitor.exe has stopped working:
Problem signature:
Problem Event Name: APPCRASH
Application Name: PushNoticeMonitor.exe
Application Version: 1.0.1.2
Application Timestamp: 00000000
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7bafa
Exception Code: 0eedfade
Exception Offset: 0000b727
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
Windows 7 Privacy Statement

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


After letting the pc do whatever needed and restarting got no internet, had some trouble troubleshooting it and again this message:

Pushnotice monitor.exe has stopped working:


Later edit:
Now again windows shows me that I need to redo all the updates I previously done before installing your pack...just 140
And if I open my game and try alt tab I get no response from my pc, it's frozen.
So it's really, really bad.
My System SpecsSystem Spec
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 BSOD while having a game open(Echo of Soul) and opening web browser




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