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Windows 7: Bluescreen, which memory dump is best?

05 Apr 2017   #1
WyattWhiteEagle

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Bluescreen, which memory dump is best?

On BSOD, which memory dump is best to collect for posting here?

Small, Kernel, or Complete?


My System SpecsSystem Spec
.
05 Apr 2017   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

My System SpecsSystem Spec
08 Apr 2017   #3
WyattWhiteEagle

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Two BSOD Captured

This capture may not include complete details but it's at least a start. Hopefully it contains enough info to resolve the issues.


Attached Files
File Type: zip WYATT-PC-Thu_04_06_2017__34438_52.zip (382.6 KB, 12 views)
My System SpecsSystem Spec
.

11 Apr 2017   #4
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok Wyatt sory late reply ,ate have not been reall well.
Now if you send to dumps again can you it use a RAR zip file as I cannot open them them without buying the software


Now having said that you do have a dump here
Code:
BugCheck F4
which may be an overheating issue so if you are Overclocking stop and can you send the temps on the machine use this Speccy - Free Download - Piriform
My System SpecsSystem Spec
24 Aug 2017   #5
WyattWhiteEagle

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by ICIT2LOL View Post
Ok Wyatt sory late reply ,ate have not been reall well.
Now if you send to dumps again can you it use a RAR zip file as I cannot open them them without buying the software


Now having said that you do have a dump here
Code:
BugCheck F4
which may be an overheating issue so if you are Overclocking stop and can you send the temps on the machine use this Speccy - Free Download - Piriform
Um, are you asking for a RAR zip file or a zip file that isn't RAR? Sorry i misunderstand what you're meaning there.

What am I to do with the BugCheck F4 code?

How might I go about making certain that I'm not overclocking? Determining whether or not I'm overclocking has always been a subject lacking clarity for me.

Thanks for the Speccy tip. I will install and begin monitoring. If possible, will post a 24 hr Speccy report.
My System SpecsSystem Spec
24 Aug 2017   #6
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello Wyatt mate re RAR is a zip format that requires software not contained I Windows to open the dump files so can you just go back and follow those links I posted please.

The Bugcheck 4 is as I said can be an overheating problem and in any case with that CPU/machine you would have to have supernatural powers or be some technical wizard to overclock it. Looking at the specs for that CPU it runs at 2.0GHz and doesn't appear to have any turbo speed (a feature that Intel build in to raise the speed when required to put it simply) it is also a quite an old CPU being released in the third quarter of 2010.
(Just so you know any Bugcheck between 1 and 120 is usually a hardware issue)

Now it would be good to have the temps mate and if the CPU is running at anything approaching 50C during normal use then it is getting reasonably warm above that and it is getting too hot. Now this can be caused by two main things a) the thermal compound on the CPU is old and dry and not conducting heat properly or b) the cooling system is clogged with dust. The former requires re applying that thermal compound not a job to be taken lightly because you need to pull the machine down to do that. The latter is the easiest thing to check - see this
CLEANING A LAPTOP FAN & COOLER RAD
The thing you do is to turn over the laptop and shine a very bright light into the air intake aperture (you will see the fan there) and then while doing that look at the outlet vent on the end of the laptop you should see the light quite clearly shining through the cooling " radiator" if not it is clogged and will need cleaning as will probably the fan opening.
You can do this by blowing it out using a compressed air can in short bursts.
BUT ONE WORD OF WARNING*DO NOT blow the air into the fan opening without inserting say a plastic rod or large cable tie to stop the fan from spinning as the air blast will spin the fan at a very high speed that it is not designed to take and may wreck the bearing!!* There is also the fact that doing this can produce a voltage that can be up to almost 12v which while the fan is connected to the board will introduce that voltage into the machine and again can cause severe damage if not wreck the board and/or components.
To clean the "rad" I use those pipe cleaners to GENTLY loosen the crud and then blow it out*of course*disassembly makes life so much easier.
(pre typed to save time)

So in summary
1. Run that Speccy
2. Check the cooling system as per my ditty
3. Do what is required I those two tutorial links.
We can go from there because without knowing what you find in 1 &2 plus send he dump files it is a bit like walking in a fog hoping you stay on the right path.

Oh and mate do it fairly soon because if it is heat that is the issue you may be running on borrowed time.


Attached Thumbnails
Bluescreen, which memory dump is best?-laptop-venting.png  
Attached Images
Bluescreen, which memory dump is best?-chinelle.png 
My System SpecsSystem Spec
24 Aug 2017   #7
WyattWhiteEagle

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Summary
Operating System
Windows 7 Home Premium 64-bit SP1
CPU
Intel Pentium P6100 @ 2.00GHz 57 C
Arrandale 32nm Technology
RAM
6.00GB Dual-Channel DDR3 @ 532MHz (7-7-7-20)
Motherboard
Acer Aspire 5733Z (CPU)
Graphics
Generic PnP Monitor (1366x768@60Hz)
Intel HD Graphics (Acer Incorporated [ALI])
Storage
931GB TOSHIBA MQ01ABD100 ATA Device (SATA) 41 C
Optical Drives
MATSHITA DVD-RAM UJ8A0AS ATA Device
Audio
High Definition Audio Device

CPU
Intel Pentium P6100
Cores 2
Threads 2
Name Intel Pentium P6100
Code Name Arrandale
Package Socket 989 rPGA
Technology 32nm
Specification Intel Pentium CPU P6100 @ 2.00GHz
Family 6
Extended Family 6
Model 5
Extended Model 25
Stepping 5
Revision K0
Instructions MMX, SSE, SSE2, SSE3, SSSE3, Intel 64, NX
Virtualization Not supported
Hyperthreading Not supported
Bus Speed 133.0 MHz
Rated Bus Speed 2394.3 MHz
Stock Core Speed 2000 MHz
Stock Bus Speed 133 MHz
Average Temperature 57 C
Caches
L1 Data Cache Size 2 x 32 KBytes
L1 Instructions Cache Size 2 x 32 KBytes
L2 Unified Cache Size 2 x 256 KBytes
L3 Unified Cache Size 3072 KBytes
Cores
Core 0
Core Speed 931.1 MHz
Multiplier x 7.0
Bus Speed 133.0 MHz
Rated Bus Speed 2394.3 MHz
Temperature 58 C
Threads APIC ID: 0
Core 1
Core Speed 931.1 MHz
Multiplier x 7.0
Bus Speed 133.0 MHz
Rated Bus Speed 2394.3 MHz
Temperature 56 C
Threads APIC ID: 4


Storage
Hard drives
TOSHIBA MQ01ABD100 ATA Device
Manufacturer TOSHIBA
Heads 16
Cylinders 121,601
Tracks 31,008,255
Sectors 1,953,520,065
SATA type SATA-III 6.0Gb/s
Device type Fixed
ATA Standard ATA8-ACS
Serial Number 16FYTXN9T
Firmware Version Number AX0R2J
LBA Size 48-bit LBA
Power On Count 270 times
Power On Time 470.8 days
Speed 5400 RPM
Features S.M.A.R.T., APM, NCQ
Max. Transfer Mode SATA III 6.0Gb/s
Used Transfer Mode SATA II 3.0Gb/s
Interface SATA
Capacity 931 GB
Real size 1,000,204,886,016 bytes
RAID Type None
S.M.A.R.T
Status Good
Temperature 41 C
Temperature Range OK (less than 50 C)
S.M.A.R.T attributes
01
Attribute*name Read Error Rate
Real value 0
Current 100
Worst 100
Threshold 50
Raw Value 0000000000
Status Good
02
Attribute*name Throughput Performance
Real value 0
Current 100
Worst 100
Threshold 50
Raw Value 0000000000
Status Good
03
Attribute*name Spin-Up Time
Real value 1700 ms
Current 100
Worst 100
Threshold 1
Raw Value 00000006A4
Status Good
04
Attribute*name Start/Stop Count
Real value 282
Current 100
Worst 100
Threshold 0
Raw Value 000000011A
Status Good
05
Attribute*name Reallocated Sectors Count
Real value 40
Current 100
Worst 100
Threshold 50
Raw Value 0000000028
Status Good
07
Attribute*name Seek Error Rate
Real value 0
Current 100
Worst 100
Threshold 50
Raw Value 0000000000
Status Good
08
Attribute*name Seek Time Performance
Real value 0
Current 100
Worst 100
Threshold 50
Raw Value 0000000000
Status Good
09
Attribute*name Power-On Hours (POH)
Real value 470d 20h
Current 72
Worst 72
Threshold 0
Raw Value 0000002C24
Status Good
0A
Attribute*name Spin Retry Count
Real value 0
Current 105
Worst 100
Threshold 30
Raw Value 0000000000
Status Good
0C
Attribute*name Device Power Cycle Count
Real value 270
Current 100
Worst 100
Threshold 0
Raw Value 000000010E
Status Good
BF
Attribute*name G-sense error rate
Real value 109,072
Current 100
Worst 100
Threshold 0
Raw Value 000001AA10
Status Good
C0
Attribute*name Power-off Retract Count
Real value 115
Current 100
Worst 100
Threshold 0
Raw Value 0000000073
Status Good
C1
Attribute*name Load/Unload Cycle Count
Real value 390,571
Current 61
Worst 61
Threshold 0
Raw Value 000005F5AB
Status Good
C2
Attribute*name Temperature
Real value 41 C
Current 100
Worst 100
Threshold 0
Raw Value 0000120029
Status Good
C4
Attribute*name Reallocation Event Count
Real value 5
Current 100
Worst 100
Threshold 0
Raw Value 0000000005
Status Good
C5
Attribute*name Current Pending Sector Count
Real value 0
Current 100
Worst 100
Threshold 0
Raw Value 0000000000
Status Good
C6
Attribute*name Uncorrectable Sector Count
Real value 0
Current 100
Worst 100
Threshold 0
Raw Value 0000000000
Status Good
C7
Attribute*name UltraDMA CRC Error Count
Real value 0
Current 200
Worst 200
Threshold 0
Raw Value 0000000000
Status Good
DC
Attribute*name Disk Shift
Real value 0
Current 100
Worst 100
Threshold 0
Raw Value 0000000000
Status Good
DE
Attribute*name Loaded Hours
Real value 6,461
Current 84
Worst 84
Threshold 0
Raw Value 000000193D
Status Good
DF
Attribute*name Load/Unload Retry Count
Real value 0
Current 100
Worst 100
Threshold 0
Raw Value 0000000000
Status Good
E0
Attribute*name Load Friction
Real value 0
Current 100
Worst 100
Threshold 0
Raw Value 0000000000
Status Good
E2
Attribute*name Load 'In'-time
Real value 267
Current 100
Worst 100
Threshold 0
Raw Value 000000010B
Status Good
F0
Attribute*name Head Flying Hours
Real value 0h
Current 100
Worst 100
Threshold 1
Raw Value 0000000000
Status Good
Partition 0
Partition ID Disk #0, Partition #0
File System NTFS
Volume Serial Number 48662278
Size 99 MB
Used Space 29.6 MB (29%)
Free Space 70 MB (71%)
Partition 1
Partition ID Disk #0, Partition #1
Disk Letter C:
File System NTFS
Volume Serial Number 3E688FF9
Size 931 GB
Used Space 41 GB (4%)
Free Space 889 GB (96%)
My System SpecsSystem Spec
24 Aug 2017   #8
WyattWhiteEagle

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I recently had to renistall windows to factory settings. I will submit the minidump files when it happens. I will be sure to use the DM Log Collector unless it produces the zip files that you can't open.
My System SpecsSystem Spec
24 Aug 2017   #9
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok well will have to wait for any BSOD' though hopefully you will not get any BUT
Quote:
CPU
Intel Pentium P6100 @ 2.00GHz 57 C
that is getting a tad too hot for my liking if this is just running emails and general stuff like that and I strongly urge you to check out that venting system as per my ditty. I say this because the Tjunction of that CPU is 90C and to put that simply means that the processor will shut down as it approaches or reaches that temp.
Worst case scenario is that it will fail altogether as you have to remember the chip itself is only made from silicon which although has a melting temp of around 1400C does have other elements within in it that will not stand up to that temp or anything close to it think of it as being a piece of glass if you will.

Now in the pics you will get some idea of what is inside the machine and the CPU that pic shows the chip with the lid removed to give you an idea of sizes.


Attached Thumbnails
Bluescreen, which memory dump is best?-lapboard.png   Bluescreen, which memory dump is best?-cpu.png  
My System SpecsSystem Spec
2 Weeks Ago   #10
WyattWhiteEagle

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Dump Files...

About the requested dump files...

I have been through 3 or 4 dumps and have followed the suggested instructions precisely and every time have received that same outcome of the files that you can't open.

Are there any alternatives to produce the files or folders which your software will allow you to open?
My System SpecsSystem Spec
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 Bluescreen, which memory dump is best?




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