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Windows 7: Help BSOD at boot, error 0x00000116

09 Apr 2017   #1
fibonacci1

Windows 7 64 bit
 
 
Help BSOD at boot, error 0x00000116

Hello everyone!

I am a neophyte and I'm not exactly a computer guru.
I have a problem, when I start windows 7 OS after some time
appears a blue screen that it avoid me access and a restart takes place.
A snapshot of the blue screen is in attachement
I'm able to access in safe mode (in safe mode the pc lost time , in the boot, when load classPNP.sys. Is it normal? )

I have a dual OS and when I load Ubuntu 14.04 I haven't any problem
There is some kind soul who could help me?
I do not know what to do
Thanks in advance
Have a nice Sunday!




Attached Images
Help BSOD at boot, error 0x00000116-errore.jpg 
My System SpecsSystem Spec
.
09 Apr 2017   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Welcome to our forum fibonacci1.

Our BSOD Team will need some information. Please complete this tutorial by Brink.

Blue Screen of Death (BSOD) Posting Instructions - Windows 7 Help Forums

Jack
My System SpecsSystem Spec
10 Apr 2017   #3
fibonacci1

Windows 7 64 bit
 
 

Thanks for the welcome Jack. I am responding on behalf of my girlfriend who wrote the original message (She is working and asked me to take care of the problem).
I followed the guide you've shown me, in Safe Mode (because you can not access normally). The file is in attachment.
I hope that we can detect and solve the problem.

Your answer was much appreciated
Nick


Attached Files
File Type: zip NICK-VAIO-10_04_2017_131928,49.zip (55.9 KB, 5 views)
My System SpecsSystem Spec
.

10 Apr 2017   #4
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Now we just have to wait for one of the BSOD Team members to drop by.
They are always very busy so hang in there.

I'm not a BSOD Team member but I do try and get some information so they don't have to.
Hopefully it will save them some time.

It would be helpful if you could give as much information of the computer as you can.
Running this free program will help you.
How well it works in safe mode is unknown to me; never tried.

Speccy

Speccy - System Information - Free Download



Jack
My System SpecsSystem Spec
10 Apr 2017   #5
fibonacci1

Windows 7 64 bit
 
 

No problem. I'll wait
Following your instructions, in attachement I put the output of the speccy program executed in safe mode (the report on the graphics card there isn't because you are in safe mode).

Good evening


Attached Files
File Type: txt NICK-VAIO__.txt (48.4 KB, 4 views)
My System SpecsSystem Spec
11 Apr 2017   #6
fibonacci1

Windows 7 64 bit
 
 

Another thing that I think may be relevant is this:
when I normally try to access windows 7 the blue sceen (described above) appears, but 2 times appeared instead the image with artifacts in attachment.

Moreover, when pressing the start button it appears another artifacted image:
the symbol | replicated on rows and columns (on all the page) like this:

| | | | | | | | | | | | | | |

| | | | | | | | | | | | | | |

| | | | | | | | | | | | | | |


Attached Images
Help BSOD at boot, error 0x00000116-problema.jpg 
My System SpecsSystem Spec
11 Apr 2017   #7
axe0

Windows 10 Pro
 
 

Please run the DM Log Collector again and upload a new zip, the current uploaded one misses several logs.
You could check if there are
  1. 18 .txt,
  2. 1 .nfo,
  3. 1 or more .dmp,
files present, if this is the case then all logs are present
If there are a few missing, no problem as we can get them manually if required
My System SpecsSystem Spec
11 Apr 2017   #8
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Couple of thing I noticed reading the first post again.

Quote:
in safe mode the pc lost time
Quote:
Ubuntu 14.04
If my memory serves me right some Ubuntu can cause loss of time of Windows 7.

Jack
My System SpecsSystem Spec
11 Apr 2017   #9
fibonacci1

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by axe0 View Post
Please run the DM Log Collector again and upload a new zip, the current uploaded one misses several logs.
You could check if there are
  1. 18 .txt,
  2. 1 .nfo,
  3. 1 or more .dmp,
files present, if this is the case then all logs are present
If there are a few missing, no problem as we can get them manually if required
Within 24 hours I will run again DM Log Collector (in safe mode)

Thanks for your help
My System SpecsSystem Spec
11 Apr 2017   #10
fibonacci1

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Couple of thing I noticed reading the first post again.





If my memory serves me right some Ubuntu can cause loss of time of Windows 7.

Jack
In fact, even before the problem the boot of Windows 7 was very slow. But since there is the problem even more.
I think incredible that with the same pc Ubuntu show no problems.

Nick
My System SpecsSystem Spec
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 Help BSOD at boot, error 0x00000116




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