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Windows 7: blue screen/bios beeps crash related to itunes install?

18 Apr 2017   #1
msongs

 
 
blue screen/bios beeps crash related to itunes install?

hi,

2 times recently had computer win 7 crash and long beeps from bios. reboot attempts got more long beeps and had to try 3 or 4 times then it booted to windows fine. both times I ran system repair and it said go back to restore point. then it said the only new thing on the computer was itunes and restore got rid of itunes.

oddly enough both times it crashed I was watching youtube video on firefox ver 52.0.1 but that's been installed for quite awhile before the crashes.. anyone else have the prob? think the restore is going to solve the prob? thanks

btw running core temp monitor and core temps range from low 40's C to mid 50's C so that seems like a pretty safe temp range.


My System SpecsSystem Spec
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18 Apr 2017   #2
msongs

 
 
so how to get a dump file read in case there is another cause?

tracked down the dump file but no way to read it or figure out what it means without some outside deciphering. what is the best way to do that?
My System SpecsSystem Spec
18 Apr 2017   #3
msongs

 
 
posting a dm log collector report (thanks to my neighbor)

neighbor showed me how to make this report so posting it here as the zip file.


Attached Files
File Type: zip MSONGS-PC-Tue_04_18_2017_141156_32.zip (1.89 MB, 4 views)
My System SpecsSystem Spec
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27 Apr 2017   #4
kma1717

Windows 7 Enterprise 32 bit
 
 
dump file scan

Hey MSongs,

Your dump files are showing corrupt memory. I believe there is a free tool called MemTest86 that you can download to verify your memory is corrupt. If its corrupted, it should be replaced. I have attached a screenshot that shows the results of the scan. Hope this helps.

Thanks


Attached Images
blue screen/bios beeps crash related to itunes install?-songs.png 
My System SpecsSystem Spec
27 Apr 2017   #5
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Take a good read through this tutorial by Jonathan_King.

RAM - Test with Memtest86+ - Windows 7 Help Forums


Jack
My System SpecsSystem Spec
27 Apr 2017   #6
axe0

Windows 10 Pro
 
 

2 things for now
1 - check what the BIOS beeps mean, GIGABYTE GA-EX58-DS4 (rev. 1.0) BIOS Beep Codes | DDR4Motherboard
2 - update the BIOS, GA-EX58-DS4 (rev. 1.0) | Moederbord - GIGABYTE
My System SpecsSystem Spec
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 blue screen/bios beeps crash related to itunes install?




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