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Windows 7: BSOD - atikmpag.sys - viewing videos on

19 Apr 2017   #1

Windows 7 Home Premium 64 bit
BSOD - atikmpag.sys - viewing videos on

My wife's laptop has recently starting having BSOD when viewing certain videos on the website (watch videos to get points). The BSODs reference atikmpag.sys which I understand is related to the AMD graphics drivers. The driver is the current version as best as I can tell.

This laptop is an HP dv6, graphics are AMD Radeon 7640G. The AMD Catalyst control center shows Catalyst version 15.7.1. System information shows

Name AMD Radeon HD 7640G
PNP Device ID PCI\VEN_1002&DEV_9903&SUBSYS_182D103C&REV_00\3&2411E6FE&3&08
Adapter Type AMD Radeon Graphics Processor (0x9903), Advanced Micro Devices, Inc. compatible
Adapter Description AMD Radeon HD 7640G
Adapter RAM 512.00 MB (536,870,912 bytes)
Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64 .dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver Version 15.200.1062.1004
INF File oem8.inf (ati2mtag_Trinity_Mobile section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1366 x 768 x 60 hertz
Bits/Pixel 32
Memory Address 0xE0000000-0xF7FFFFFF
I/O Port 0x00003000-0x000030FF
Memory Address 0xF0300000-0xF033FFFF
IRQ Channel IRQ 4294967276
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\atikmpag.sys (, 649.50 KB (665,088 bytes), 8/3/2015 8:42 PM)

Info from the DM Log application is attached. Thanks in advance!!

My System SpecsSystem Spec
20 Apr 2017   #2

Windows 10 Pro

Please run the DM Log Collector again and upload a new zip, the current uploaded one misses several logs.
You could check if there are
  1. 18 .txt,
  2. 1 .nfo,
  3. 1 or more .dmp,
files present, if this is the case then all logs are present :)
If there are a few missing, no problem as we can get them manually if required :)
My System SpecsSystem Spec
21 Apr 2017   #3

Windows 7 Home Premium 64 bit

It's some kind of weird problem with file permissions - when the zip is created, it doesn't include the other files you are looking for. I can see them all on my desktop in a folder called SFdebugfiles when the program is collecting the info, but then they are deleted when the zip is made. Actually even the zip itself gives me 'access denied' when I try to open it.

Not sure why I am having access issues when this account is the owner/admin of the PC?!
My System SpecsSystem Spec

22 Apr 2017   #4

Windows 10 Pro

There is a user account controlled by Windows which cannot be removed or taken in control and is a 'superadmin'.

Let's collect the files at a different approach.
Run this command in an admin command prompt, it'll create some files on the desktop. Select the files, copy them to a zip file and upload the zip.
copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"
Files that are created:
  • *.dmp,
  • dxdiag.txt,
  • hosts.txt,
  • systeminfo.txt,
  • drivers.txt,
  • msinfo32.nfo,
  • eventlog.txt,
  • uninstall.txt,
  • installed.txt,
  • services.txt,
  • startup.txt
My System SpecsSystem Spec

 BSOD - atikmpag.sys - viewing videos on

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