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Windows 7: Fatal Hardware Error - Bugcheck 0x00000124

22 Apr 2017   #1
Frog

Microsoft Windows 7 Professional 64-bit SP 1
 
 
Fatal Hardware Error - Bugcheck 0x00000124

The last few days I've been getting my screens going blank but the computer is still on.
I need to press reset on the case to reboot the computer.

I have tried updating to the latest nVidia driver, which crashes on install which is common, so I had to do it through the device manager manually, and have the same problem.

I have HW monitor running and it doesn't seem to indicate any thermal or voltage issues
CPU 28-43deg C
GPU 41-43deg C

Screenshot also attached


Sounds like either video card hardware or driver issue?

I've run the DM Log Collector and attached...


System Spec:
Windows 7 pro 64bit
MSI P45 Neo 3 (MS-7514)
Q9400
6GB DDR2
Nvidia GTX 650Ti
Crucial 128GB M550 SSD
WD Green 2TB






While typing this I had temporary blackout of the screens -
it seems to affect firefox the most when coming back on - the top bar doesn't display correctly.
I also get black patches when scrolling on some tabs (but not all).

Source: Display
Event ID: 4101
Display driver nvlddmkm stopped responding and has successfully recovered.


Thanks in advance.


My System SpecsSystem Spec
.
22 Apr 2017   #2
axe0

Windows 10 Pro
 
 

Please fill in your system specs
Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
The PSU, cooling and other stuff are NOT mentioned in the tool.

In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.


My System SpecsSystem Spec
22 Apr 2017   #3
Frog

Microsoft Windows 7 Professional 64-bit SP 1
 
 

Thanks axe0. Done!
My System SpecsSystem Spec
.

22 Apr 2017   #4
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

In post #1

Look at the 12+ volts = 9.944. This is very low and could cause all kinds of problems.

Jack
My System SpecsSystem Spec
22 Apr 2017   #5
Frog

Microsoft Windows 7 Professional 64-bit SP 1
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Look at the 12+ volts = 9.944. This is very low and could cause all kinds of problems.Jack
Thanks Jack - for some reason HWMonitor has always reported that from as far as I can remember - i.e. years.
Here are the BIOS values:

CPU Temp: 30-33deg C
CPU Vcore: 1.184 - shifts to 1.176 and 1.192 occasionally
3.3V: 3.312 steady
5V: 4.961 steady
12V: 12.144 - shifts to 12.056 occasionally
My System SpecsSystem Spec
22 Apr 2017   #6
RolandJS

Windows 7 Professional 64-bit
 
 

This is a wild card; do you have recent, current, full image backups of your OS and Data partitions? Just in case.
My System SpecsSystem Spec
23 Apr 2017   #7
Frog

Microsoft Windows 7 Professional 64-bit SP 1
 
 

Yep. Have image backup of OS drive and multiple backups of data drive.

Though OS drive image won't help me if/when I need to change CPU/Mobo.
This is definitely a planned change and I would do it now but I just had some large unexpected bills so can't afford to change right now.
My System SpecsSystem Spec
23 Apr 2017   #8
axe0

Windows 10 Pro
 
 

Let's perform some diagnostics tests.




Fatal Hardware Error - Bugcheck 0x00000124 STOP 0x124 Troubleshooting Fatal Hardware Error - Bugcheck 0x00000124
Read carefully before proceeding.


warning   Warning
If you're overclocking your system, revert back to stock clocks now.

Note   Note
Test the system once the overclock is removed before continuing with the steps outlined below.


Part One: CPU Stress Test
Part Two: MemTest86+ RAM Diagnostic
Part Three: Hard Drive Diagnostics
Part Four: GPU Stress Test




Fatal Hardware Error - Bugcheck 0x00000124 ONE Fatal Hardware Error - Bugcheck 0x00000124
 CPU TEST

Run Prime95 and/or IntelBurnTest to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums & CPU - Stress Test Using IntelBurnTest - Windows 7 Help Forums

warning   Warning
Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

Make a photo of the result and post it.




Fatal Hardware Error - Bugcheck 0x00000124 TWO Fatal Hardware Error - Bugcheck 0x00000124
 RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Help Forums

Note   Note


MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

Make a photo of the result and post it please.

Addition:
If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
If errors show up and you see them a lot later, no problem, the errors don't affect the test.




Fatal Hardware Error - Bugcheck 0x00000124 Diagnostics Test Fatal Hardware Error - Bugcheck 0x00000124
 HDD TEST

Note   Note
Please run HDTune first, in the order posted!

Run HDTune to
  • check the health,
  • scan for errors, no quick scan but full scan
  • run a benchmark.
It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following
  • the health,
  • the error scan,
  • the benchmark incl. following
    • transfer rate,
    • access time,
    • burst rate,
    • cpu usage.

Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run the long test.
Note   Note
Do not run SeaTools on an SSD as the results will be invalid.

Make a photo of the result and post it.

Run chkdsk
Disk Check - Windows 7 Help Forums
Use option TWO with parameter /r
Upload the chkdsk log :arrow: Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums





Fatal Hardware Error - Bugcheck 0x00000124 FOUR Fatal Hardware Error - Bugcheck 0x00000124
 GPU TEST

Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 7 Help Forums

Note   Note
Run Furmark for around 30 minutes.

warning   Warning
Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.

Make a photo of the result and post it.
My System SpecsSystem Spec
23 Apr 2017   #9
Frog

Microsoft Windows 7 Professional 64-bit SP 1
 
 

Thanks axe0 I will get those done and post the results.
Not overclocking so that's the first thing I can rule out.
My System SpecsSystem Spec
23 Apr 2017   #10
Frog

Microsoft Windows 7 Professional 64-bit SP 1
 
 

CPU Stress test results - no problems.
Screenshots of all 3 tests on completion attached.
Doing memtest overnight (i.e. now for me - it's 1am!)
Will report back later on.
My System SpecsSystem Spec
Reply

 Fatal Hardware Error - Bugcheck 0x00000124




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