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Windows 7: ATIKMPAG.SYS BSOD and TDR failures at seemingly random times.

05 May 2017   #1
Monk1995

Windows 7 Home Premium 64-bit
 
 
ATIKMPAG.SYS BSOD and TDR failures at seemingly random times.

Hi,

I've had this AMD R9 390x for around half a year now and ever since I've got it I've been getting BSODs randomly while doing random tasks. It can be watching a video on the web, opening a program, playing a game. The screen will freeze, go black and half of the time blue screen but the other half of the time I get a notification from the task bar saying something along the lines of 'Display driver stopped responding and has recovered - Display driver AMD driver stopped responding and has successfully recovered'. I've come to learn that this is a TDR Failure and searching around the web I see a lot of people have the same issue and it seems to have something to do with atikmpag.sys and atikmdag.sys. I've only had atikmpag.sys pop up in my errors so far and have tried every fix I've come across to no avail.

I have followed the main 'fix' in this Graphics driver stopped responding and has reco... | Community.
I have reinstalled the drivers on multiple occasions.
I have moved the .sy_ file onto desktop, expanded with cmd and replaced the driver with the new one.

But still nothing. I'm hoping someone can point out why my issue is any different from the others who've posted online.

Thanks

Also another thing to note is if the system does recover from the freezing/blackscreen without bluescreening, it seems to run smoothly with no further hiccups until it is restarted. This may just be me not noticing when the last one occurred however.

Also what the crashes look like in WhoCrashed:
Code:
On Thu 06/04/2017 20:13:50 your computer crashed
crash dump file: C:\Windows\Minidump\040617-20982-01.dmp
This was probably caused by the following module: Unknown () 
Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
A third party driver was identified as the probable root cause of this system error. 
Google query: CUSTOM_ERROR



On Thu 23/02/2017 17:20:21 your computer crashed
crash dump file: C:\Windows\Minidump\022317-10764-01.dmp
This was probably caused by the following module: atikmpag.sys (0xFFFFF880043113B4) 
Bugcheck code: 0x117 (0xFFFFFA8007A794E0, 0xFFFFF880043113B4, 0x0, 0x0)
Error: VIDEO_TDR_TIMEOUT_DETECTED
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that the display driver failed to respond in a timely fashion. 
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.). 
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_TIMEOUT_DETECTED



On Tue 20/12/2016 06:04:32 your computer crashed
crash dump file: C:\Windows\Minidump\122016-19063-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xF0DC) 
Bugcheck code: 0x116 (0xFFFFFA800E7C64E0, 0xFFFFF88003E330DC, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. 
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.). 
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Sun 20/11/2016 04:43:32 your computer crashed
crash dump file: C:\Windows\Minidump\112016-9438-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xF0DC) 
Bugcheck code: 0x116 (0xFFFFFA800CD68010, 0xFFFFF88003EDD0DC, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. 
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.). 
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Thu 20/10/2016 18:36:28 your computer crashed
crash dump file: C:\Windows\Minidump\102016-8564-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xED90) 
Bugcheck code: 0x116 (0xFFFFFA800AF2C010, 0xFFFFF88003EC3D90, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed. 
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.). 
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR





Attached Files
File Type: zip MONKEYMII-PC-06_05_2017__04505_02.zip (3.10 MB, 5 views)
My System SpecsSystem Spec
.
05 May 2017   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Welcome to our forum Monk1995.

I'm no BSOD expert but I did take a look at your log.

Their appears to be a problem with your installation of Windows 7.

Quote:
Win 7,Home Premium,ASUS,XXXXX-OEM-8992687-00007
From you post system specs.

Quote:
CPU Intel Core i5 4690K
Motherboard Asus Z97-K
Please complete this tutorial by Brink. Post the results here, using the methods in the tutorial.

Windows Genuine and Activation Issue Posting Instructions - Windows 7 Help Forums



Jack
My System SpecsSystem Spec
05 May 2017   #3
Monk1995

Windows 7 Home Premium 64-bit
 
 

Done. Not sure if relevant but I've had the system for around 8 years now (store bought) and each part has been changed so I now have none of the originals. A year or so ago a windows update caused windows to think it wasn't genuine and I had no idea how to fix or revert it so had a friend take a look at it who fixed it by running a program but said I might need to do it again if it thinks it's not genuine again.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
Windows Product ID: 00359-OEM-8992687-00007
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {5BC95992-8D40-4548-97D4-BAF288D4B993}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.161011-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5BC95992-8D40-4548-97D4-BAF288D4B993}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-1746493775-819686441-3300315000</SID><SYSTEM><Manufacturer>ASUS</Manufacturer><Model>All Series</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2902</Version><SMBIOSVersion major="2" minor="8"/><Date>20160331000000.000000+000</Date></BIOS><HWID>94B73007018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800007-02-2057-7601.0000-3232016
Installation ID: 015631235860599191407960650301164025662251213770927615
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 9YQTR
License Status: Licensed
Remaining Windows rearm count: 0
Trusted time: 06/05/2017 03:38:37

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:20:2017 18:49
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAEAAQABAAEAAgACAAAABAABAAEAln1A4E40rA7ma6x/xJbeiJ7UtA7Mc/qZHgelCMj2

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  FPDT			ALASKA		A M I
  SSDT			Ther_R		Ther_Rvp
  SSDT			Ther_R		Ther_Rvp
  SSDT			Ther_R		Ther_Rvp
  SSDT			Ther_R		Ther_Rvp
  SSDT			Ther_R		Ther_Rvp
  UEFI			ALASKA		A M I
  SLIC			_ASUS_		Notebook
**** Also quick update ****

I ran a VRAM test - Here
Wasn't entirely sure how to get it to use the full 8gb but I think I had it run unrestricted.
It came up with 0 errors.
Also downloaded and ran memtestCL and it came up with errors on random blocks but looking around other amd users are saying it might be a bug with the test itself
My System SpecsSystem Spec
.

06 May 2017   #4
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

The installation is counterfeit.

You have a Asus aftermarket motherboard.
Once you change the motherboard, Microsoft considers it a new computer.

A new computer can not legally have a OEM/SLP COA key.

From your posted log.

Quote:
Windows Product ID: 00359-OEM-8992687-00007 Windows Product ID Type: 2 Windows License Type: OEM SLP
Please read the forum rules.

Windows 7 Help Forums - Forum Rules

Quote:
4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).
You will need a legal installation of Windows 7 and other program so we can help you.
Using your friends crack program will not be good enough.
A new log will have to be posted again and it will show the crack.

You will need to buy Windows 7 with the proper matching COA key.
One must be careful, because their are a lot of crooks selling counterfeits.

Jack
My System SpecsSystem Spec
06 May 2017   #5
Monk1995

Windows 7 Home Premium 64-bit
 
 

Ah thanks so I need to get a new windows key. This can't be the cause of the issue in question though, right? As I didn't have any problems before I got the card and there was a long period of time between windows saying I wasn't genuine and the issue began (When I initially got the card).
My System SpecsSystem Spec
06 May 2017   #6
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Please read my post #4 again. I have updated it.

Jack
My System SpecsSystem Spec
06 May 2017   #7
Monk1995

Windows 7 Home Premium 64-bit
 
 

Just read it, yeah. Buying a copy right now but where do I go about activating it? When I type 'activate windows' it comes up saying 'Activation was successful' and doesn't show anywhere to enter a new key?
My System SpecsSystem Spec
06 May 2017   #8
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Have you done a clean install of Windows 7? I don't think so because of the short time between post.

Just buy Windows 7 and do a Clean Install and then use the COA key that came with your Windows DVD and activate it.

Jack
My System SpecsSystem Spec
06 May 2017   #9
Monk1995

Windows 7 Home Premium 64-bit
 
 

Hey man, yeah actually doing one right now. Will report back to see if a clean install actually fixes the problem. Thanks for pointing the counter fit thing out by the way. I wasn't aware my original key wouldn't be viable anymore
My System SpecsSystem Spec
09 May 2017   #10
Monk1995

Windows 7 Home Premium 64-bit
 
 

Okay, thought I posted a reply but looking back seems I didn't hit post.

Havn't had time to test the system properly since the clean install to see if it's helped at all.

Here is the updated MGAD log:
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-4WHV2-HQBDF-8FHCH
Windows Product Key Hash: sybGOOoPUxigv4GjhA7BHXittkI=
Windows Product ID: 00371-OEM-9314891-47698
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {CEE87845-51D8-41F3-B681-F6F1F32F061F}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.170307-1800
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{CEE87845-51D8-41F3-B681-F6F1F32F061F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8FHCH</PKey><PID>00371-OEM-9314891-47698</PID><PIDType>8</PIDType><SID>S-1-5-21-164755092-2122063910-525538482</SID><SYSTEM><Manufacturer>ASUS</Manufacturer><Model>All Series</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2902</Version><SMBIOSVersion major="2" minor="8"/><Date>20160331000000.000000+000</Date></BIOS><HWID>5E710600018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-148-947698-02-2057-7601.0000-1272017
Installation ID: 001355145033181085149420381171883834213974752545420975
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 8FHCH
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 09/05/2017 22:21:50

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAAAAQABAAEAAAACAAAAAgABAAEAln1A4KwO5musf57UtA7Mc6UIyPY=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  FPDT			ALASKA		A M I
  SSDT			Ther_R		Ther_Rvp
  SSDT			Ther_R		Ther_Rvp
  SSDT			Ther_R		Ther_Rvp
  SSDT			Ther_R		Ther_Rvp
  SSDT			Ther_R		Ther_Rvp
  UEFI			ALASKA		A M I
Thanks
My System SpecsSystem Spec
Reply

 ATIKMPAG.SYS BSOD and TDR failures at seemingly random times.




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