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Windows 7: Getting Random BSOD (IRQL_GT_ZERO_AT_SYSTEM_SERVICE)

06 May 2017   #1
MechD

Windows 7 Home Premium 64bit
 
 
Getting Random BSOD (IRQL_GT_ZERO_AT_SYSTEM_SERVICE)

Hi,

I started getting some BSOD a couple of months ago. The first time in March, second time in April and then suddenly twice this week. Always happening while surfing the web.

There was a bunch of BSOD before in February, but it was related to the latest version of Norton Security.
I replaced it with Bit Defender.

Hope you can help me with this. I uploaded the file from the DM Log Collector.

Thanks!




Attached Files
File Type: zip PC-DE-MARIE-JO-2017-05-06_121626_50.zip (2.28 MB, 1 views)
My System SpecsSystem Spec
.
08 May 2017   #2
axe0

Windows 10 Pro
 
 

Please run the DM Log Collector again and upload a new zip, the current uploaded one misses several logs.
You could check if there are
  1. 18 .txt,
  2. 1 .nfo,
  3. 1 or more .dmp,
files present, if this is the case then all logs are present
If there are a few missing, no problem as we can get them manually if required
My System SpecsSystem Spec
08 May 2017   #3
MechD

Windows 7 Home Premium 64bit
 
 

Here is the new file. Looks like some of the files are still missing.

Just let me know how to get these and I will upload them.


Thanks


Attached Files
File Type: zip PC-DE-MARIE-JO-2017-05-08__80737_52.zip (3.49 MB, 1 views)
My System SpecsSystem Spec
.

08 May 2017   #4
axe0

Windows 10 Pro
 
 

Run this command in an admin command prompt, it'll create some files on the desktop. Select the files, copy them to a zip file and upload the zip.
Code:
copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"
Files that are created:
  • *.dmp,
  • dxdiag.txt,
  • hosts.txt,
  • systeminfo.txt,
  • drivers.txt,
  • msinfo32.nfo,
  • eventlog.txt,
  • uninstall.txt,
  • installed.txt,
  • services.txt,
  • startup.txt
My System SpecsSystem Spec
08 May 2017   #5
MechD

Windows 7 Home Premium 64bit
 
 

New files are attached.

The dxdiag.txt and startup.txt did not get created. I ran the command twice.

Do you think you can do without these?


Attached Files
File Type: zip PC-de-Marie-Jo_2017-05-08.zip (3.69 MB, 1 views)
My System SpecsSystem Spec
08 May 2017   #6
axe0

Windows 10 Pro
 
 

Do you still use Norton or is this only a shortcut? Asking, because 2 AV's is in a single word conflicting.
Code:
Start Menu\Programs\Bitdefender 2017	Public:Start Menu\Programs\Bitdefender 2017	Public
Start Menu\Programs\Norton	PC-de-Marie-Jo\Marie-Jo:Start Menu\Programs\Norton	PC-de-Marie-Jo\Marie-Jo
My System SpecsSystem Spec
08 May 2017   #7
MechD

Windows 7 Home Premium 64bit
 
 

I'm not using Norton anymore on this machine. These are just shortcuts.
It was uninstalled in February because the latest update caused BSOD during the PC boot.
My System SpecsSystem Spec
08 May 2017   #8
axe0

Windows 10 Pro
 
 

Check Bitdefender for updates,
- the most recent version is 21.0.25.84,
- the installed version is 21.0.23.1101

Bitdefender has a history with this crash
Code:
PROCESS_NAME:  vsserv.exe
My System SpecsSystem Spec
08 May 2017   #9
MechD

Windows 7 Home Premium 64bit
 
 

I have the latest version. It's set on automatic updates, and it got updated after I created all these files this morning.
My System SpecsSystem Spec
08 May 2017   #10
axe0

Windows 10 Pro
 
 

With what language is Bitdefender installed?
My System SpecsSystem Spec
Reply

 Getting Random BSOD (IRQL_GT_ZERO_AT_SYSTEM_SERVICE)




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