BSOD please help, debug files attached


  1. UrielGR
    Posts : 4
    Windows 7 Professional 64bit
       New #1

    BSOD please help, debug files attached


    Hello!

    This is my first post and tried to post it according to the rules.

    Please help me, already did some research and tried some possible solutions, and haven't been able to fix the problem

    I'm getting the BSOD when I have several programs open, specially when they use some memory, or after being on and in use for 4-6 hours. This has been happening since 2-3 months ago, but recently it has exacerbated.



    Thanks in advance for your help!
    Last edited by UrielGR; 11 May 2017 at 16:04.
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  3. axe0
    Posts : 7,050
    Windows 10 Pro
       New #2

    Please run the DM Log Collector again and upload a new zip, the current uploaded one misses several logs.
    You could check if there are
    1. 18 .txt,
    2. 1 .nfo,
    3. 1 or more .dmp,

    files present, if this is the case then all logs are present :)
    If there are a few missing, no problem as we can get them manually if required :)
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  4. UrielGR
    Posts : 4
    Windows 7 Professional 64bit
    Thread Starter
       New #3

    axe0 said:
    Please run the DM Log Collector again and upload a new zip, the current uploaded one misses several logs.
    You could check if there are
    1. 18 .txt,
    2. 1 .nfo,
    3. 1 or more .dmp,

    files present, if this is the case then all logs are present :)
    If there are a few missing, no problem as we can get them manually if required :)

    Sure!

    I've been out and couldn't check this.

    Here's the file, and also the specifications of my pc.


    Thanks for replying and for your help!,
    Uriel
    Last edited by UrielGR; 22 May 2017 at 13:00.
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  6. axe0
    Posts : 7,050
    Windows 10 Pro
       New #4

    Post the report of Windows Genuine and Activation Issue Posting Instruction
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  7. UrielGR
    Posts : 4
    Windows 7 Professional 64bit
    Thread Starter
       New #5

    Sure!

    Code:
    Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GK4PY-FDWYH-7TP9F
Windows Product Key Hash: u3xU6PnmumgYLgUpnmbqEw9Q2OA=
Windows Product ID: 00371-OEM-8992671-00004
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {24F10694-A57D-481D-88F1-D7173F2503BB}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.170427-1518
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{24F10694-A57D-481D-88F1-D7173F2503BB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7TP9F</PKey><PID>00371-OEM-8992671-00004</PID><PIDType>2</PIDType><SID>S-1-5-21-4264343065-262028646-1944831819</SID><SYSTEM><Manufacturer>INTEL</Manufacturer><Model>DG31PR</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>PRG3110H.86A.0052.2008.0612.1910</Version><SMBIOSVersion major="2" minor="4"/><Date>20080612000000.000000+000</Date></BIOS><HWID>49E03E07018400FA</HWID><UserLCID>080A</UserLCID><SystemLCID>0C0A</SystemLCID><TimeZone>Hora estándar central (México)(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Versión del Servicio de licencias de software: 6.1.7601.17514

Nombre: Windows(R) 7, Professional edition
Descripción: Windows Operating System - Windows(R) 7, OEM_SLP channel
Id. de activación: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Id. de aplicación: 55c92734-d682-4d71-983e-d6ec3f16059f
PID extendido: 00371-00178-926-700004-02-2058-7601.0000-3382016
Id. de instalación: 013881382172791775678653974021015653030320418700067480
URL del certificado de procesador: http://go.microsoft.com/fwlink/?LinkID=88338
URL del certificado de maquina: http://go.microsoft.com/fwlink/?LinkID=88339
URL de la licencia de uso: http://go.microsoft.com/fwlink/?LinkID=88341
URL del certificado de clave de producto: http://go.microsoft.com/fwlink/?LinkID=88340
Clave de producto parcial: 7TP9F
Estado de la licencia: con licencia
Recuento de rearmado de Windows restante: 3
Hora de confianza: 25/05/2017 12:10:33 p.m.

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:3:2017 12:56
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAIABAABAAEAAAABAAAAAQABAAEAeqjipvB6dxZI5Kp21i0q8URLOiPKYbjIKoU=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			INTEL		DG31PR
  FACP			INTEL		DG31PR
  HPET			INTEL		ICH7HPET
  MCFG			INTEL 		DG31PR  
  SLIC			ACRSYS		ACRPRDCT
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  8. axe0
    Posts : 7,050
    Windows 10 Pro
       New #6

    Your report states that you are using a Non Genuine copy of the Operating System
    This forum's Rules clearly state that help will not be provided to those using Non genuine Software.

    Rule 4
    No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.

    One of the main reasons for this is that the act of pirating software will inevitably change the working of software and make investigation and repair impossible. Please install a legitimate copy of the software and if you are still experiencing the issue we will be pleased to assist - No further assistance will be provided until we are satisfied that the software is genuine.
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  10. UrielGR
    Posts : 4
    Windows 7 Professional 64bit
    Thread Starter
       New #7

    Alright, thanks!

    I bought this computer from a friend, I didn't know the OS wasn't Genuine, will check it.
      My Computer
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