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Windows 7: Bsod driver_power_state_failure

20 May 2017   #11
cazza

Windows 7 Home Premium 64bit
 
 

By attached zip I meant Mao_20_05_2017_10.51.zip uploaded earlier


My System SpecsSystem Spec
.
20 May 2017   #12
axe0

Windows 10 Pro
 
 

Quite odd, some files are still missing.

Did you get any errors when you ran the command?
My System SpecsSystem Spec
20 May 2017   #13
cazza

Windows 7 Home Premium 64bit
 
 

No nothing. It all seemed to work without a hitch.
My System SpecsSystem Spec
.

20 May 2017   #14
axe0

Windows 10 Pro
 
 

A quick comparison with the list of files that the command should create and the files you provided, we only need recent dumps to continue :)

Please note, not all files I listed are present, but enough to provide decent help after the following below :)

Please run this command in an admin command prompt, it copies all minidumps to your desktop. Zip all minidumps and upload the zip in your next reply :)
Code:
copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"
My System SpecsSystem Spec
20 May 2017   #15
cazza

Windows 7 Home Premium 64bit
 
 

Hi

Hopefully this has done the trick!
My System SpecsSystem Spec
20 May 2017   #16
axe0

Windows 10 Pro
 
 

I'm currently in contact with someone of Microsoft Tech support about an issue that is going world-wide causing us to be unable to help others. Since a day or 2 it appears to affect Windows 7, 8 and 8.1 too.
Quote of the issue:
Quote:
Unfortunately there are symbol errors, this problem is affecting many users and forums, basically meaning that we can't debug the dumps you provide.
Since your BSODs seem to be similar, there is a good chance the older dumps help.

Please check ASRock for USB driver updates or reinstall the drivers.
Code:
0: kd> lmvm FLxHCIh
Browse full module list
start             end                 module name
fffff880`05ccb000 fffff880`05ce3000   FLxHCIh  T (no symbols)           
    Loaded symbol image file: FLxHCIh.sys
    Image path: \SystemRoot\system32\DRIVERS\FLxHCIh.sys
    Image name: FLxHCIh.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Nov  2 10:01:17 2012 (50938BDD)
    CheckSum:         0001D863
    ImageSize:        00018000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
22 May 2017   #17
cazza

Windows 7 Home Premium 64bit
 
 

Hi

I reinstalled the usb driver using the file from the AS Rock site. Windows update is giving me an option to update it, but I haven't done so. No BSOD in the last 48 hours. :)

Hope Microsoft Tech Support come up with an answer to the symbol errors which are preventing you from helping others.

Once again thanks for your advice.
My System SpecsSystem Spec
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 Bsod driver_power_state_failure




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