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Windows 7: Bsod driver_power_state_failure

18 May 2017   #1
cazza

Windows 7 Home Premium 64bit
 
 
Bsod driver_power_state_failure

Hi - I've started getting frequent BSOD crashes and I have no idea how to identify what's causing them let alone how to fix the problem. They often occur when the machine goes into sleep mode, but not always. Today it happened after the machine had woken up and worked ok for around 15 minutes.

Attached log files. Hope you can help get to the bottom of the problem.

Regards




Attached Files
File Type: zip MAO-18_05_2017_124748_12.zip (252.2 KB, 3 views)
My System SpecsSystem Spec
.
18 May 2017   #2
axe0

Windows 10 Pro
 
 

Hi cazza,

Please try to attach the logs again, I don't see any attachments.
My System SpecsSystem Spec
18 May 2017   #3
cazza

Windows 7 Home Premium 64bit
 
 

Hi axe0

Think I've uploaded the file now.

Cazza
My System SpecsSystem Spec
.

19 May 2017   #4
axe0

Windows 10 Pro
 
 

Please run the DM Log Collector again and upload a new zip, the current uploaded one misses several logs.
You could check if there are
  1. 18 .txt,
  2. 1 .nfo,
  3. 1 or more .dmp,
files present, if this is the case then all logs are present
If there are a few missing, no problem as we can get them manually if required
My System SpecsSystem Spec
20 May 2017   #5
cazza

Windows 7 Home Premium 64bit
 
 

Hi

I've run the DM Collector 3 times, but it only has 3 .dmp files in it so not much of an improvement on the original upload. Any idea why it isn't working properly and can you give me some advice on getting hold of the files manually.

Many thanks
My System SpecsSystem Spec
20 May 2017   #6
axe0

Windows 10 Pro
 
 

Run this command in an admin command prompt, it'll create some files on the desktop. Select the files, copy them to a zip file and upload the zip.
Code:
copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"
Files that are created:
  • *.dmp,
  • dxdiag.txt,
  • hosts.txt,
  • systeminfo.txt,
  • drivers.txt,
  • msinfo32.nfo,
  • eventlog.txt,
  • uninstall.txt,
  • installed.txt,
  • services.txt,
  • startup.txt
My System SpecsSystem Spec
20 May 2017   #7
cazza

Windows 7 Home Premium 64bit
 
 

Here's the latest version.


Attached Files
File Type: zip MAO-20_05_2017_102656_38.zip (367.7 KB, 1 views)
My System SpecsSystem Spec
20 May 2017   #8
cazza

Windows 7 Home Premium 64bit
 
 

Hi

Attached new zip. No dmp files though...


Attached Files
File Type: zip MAo_20_05_2017_10.51.zip (1.20 MB, 1 views)
My System SpecsSystem Spec
20 May 2017   #9
axe0

Windows 10 Pro
 
 

Please refrain from using uTorrent, registry cleaner programs and similar apps (apps like driver updaters, programs that claim to boost performance a few 100%, etc.) while troubleshooting.
Registry cleaner programs may cause problems, the risk of these programs removing important keys/values is pretty high resulting in a lot of issues.
uTorrent brings a risk of malware, it just takes a small mistake which we don't want.
I also want to ask to not run any program/utility that could cleanup your disk, the risk that they remove important data (event logs, error logs, dumps, etc.) is also quite high.

I can't tell if you ran the command I posted in my previous post, if you haven't please run it in an admin command prompt.
My System SpecsSystem Spec
20 May 2017   #10
cazza

Windows 7 Home Premium 64bit
 
 

Hi

I did run the command and the files created are in the attached zip. is there still something wrong?

Haven't knowingly run any clean up programs for some time so hopefully all the files are available. And will make sure I don't run any of the apps as advised by you that might make it harder to troubleshoot .

Thanks for your help with this. Suspect the whole machine has a lot of rubbish I should get rid of.
My System SpecsSystem Spec
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 Bsod driver_power_state_failure




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