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Windows 7: BSOD When playing Heroes of the storm

19 May 2017   #1
Alenor

Windows 7 Home Premium 64bit
 
 
BSOD When playing Heroes of the storm

I upgraded Gforce drivers and installed Blizzard app (Battle net) and I was playing heroes of the storm when BSOD appeared. Any idea why? Thanks in advance.




Attached Files
File Type: zip HENRI-PC-20_05_2017__23642_67.zip (1.71 MB, 1 views)
My System SpecsSystem Spec
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20 May 2017   #2
axe0

Windows 10 Pro
 
 

Hi Alenor,

Unfortunately there are symbol errors, this problem is affecting many users and forums, basically meaning that we can't debug the dumps you provide.

Fortunately, I do can give a few suggestions hoping they fix your issue
What I can distract from the dump is that a memory violation had occured, which is why the BSOD was triggered, please run the below test and read carefully the instructions provided
If you have any questions, please don't hesitate to ask them.





BSOD When playing Heroes of the storm Diagnostic Test BSOD When playing Heroes of the storm
 RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Forums

Note   Note


MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


Make a photo of the result and post it.

Addition:
If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
If errors show up and you see them a lot later, no problem, the errors don't affect the test.
My System SpecsSystem Spec
20 May 2017   #3
Alenor

Windows 7 Home Premium 64bit
 
 

Thanks for the reply. I will run the test in couple of days if my problem still keep happening.
My System SpecsSystem Spec
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Reply

 BSOD When playing Heroes of the storm




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