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Windows 7: BSOD playing Prepar3D, error 0x9C_GenuineIntel

23 May 2017   #1
darrro87

Windows 7 Ultimate x64
 
 
BSOD playing Prepar3D, error 0x9C_GenuineIntel

Hi, could some one help me with this BSOD ?

Code:
"
Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (OSR  Unique Expertise, Guaranteed Results)
Online Crash Dump Analysis Service
See http://www.osronline.com for more information
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.23796.amd64fre.win7sp1_ldr.170427-1518
Machine Name:
Kernel base = 0xfffff800`02e5f000 PsLoadedModuleList = 0xfffff800`030a1730
Debug session time: Tue May 23 13:20:51.669 2017 (UTC - 4:00)
System Uptime: 0 days 0:41:43.840
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MACHINE_CHECK_EXCEPTION (9c)
A fatal Machine Check Exception has occurred.
KeBugCheckEx parameters;
    x86 Processors
        If the processor has ONLY MCE feature available (For example Intel
        Pentium), the parameters are:
        1 - Low  32 bits of P5_MC_TYPE MSR
        2 - Address of MCA_EXCEPTION structure
        3 - High 32 bits of P5_MC_ADDR MSR
        4 - Low  32 bits of P5_MC_ADDR MSR
        If the processor also has MCA feature available (For example Intel
        Pentium Pro), the parameters are:
        1 - Bank number
        2 - Address of MCA_EXCEPTION structure
        3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
        4 - Low  32 bits of MCi_STATUS MSR for the MCA bank that had the error
    IA64 Processors
        1 - Bugcheck Type
            1 - MCA_ASSERT
            2 - MCA_GET_STATEINFO
                SAL returned an error for SAL_GET_STATEINFO while processing MCA.
            3 - MCA_CLEAR_STATEINFO
                SAL returned an error for SAL_CLEAR_STATEINFO while processing MCA.
            4 - MCA_FATAL
                FW reported a fatal MCA.
            5 - MCA_NONFATAL
                SAL reported a recoverable MCA and we don't support currently
                support recovery or SAL generated an MCA and then couldn't
                produce an error record.
            0xB - INIT_ASSERT
            0xC - INIT_GET_STATEINFO
                  SAL returned an error for SAL_GET_STATEINFO while processing INIT event.
            0xD - INIT_CLEAR_STATEINFO
                  SAL returned an error for SAL_CLEAR_STATEINFO while processing INIT event.
            0xE - INIT_FATAL
                  Not used.
        2 - Address of log
        3 - Size of log
        4 - Error code in the case of x_GET_STATEINFO or x_CLEAR_STATEINFO
    AMD64 Processors
        1 - Bank number
        2 - Address of MCA_EXCEPTION structure
        3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
        4 - Low  32 bits of MCi_STATUS MSR for the MCA bank that had the error
Arguments:
Arg1: 0000000000000000
Arg2: fffff880009f7b70
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

BUGCHECK_STR:  0x9C_GenuineIntel

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  f

LAST_CONTROL_TRANSFER:  from fffff80002e28848 to fffff80002ece4c0

STACK_TEXT:  
fffff880`009f7b38 fffff800`02e28848 : 00000000`0000009c 00000000`00000000 fffff880`009f7b70 00000000`00000000 : nt!KeBugCheckEx
fffff880`009f7b40 fffff800`02e27f87 : 00000000`00000004 00000000`00000000 00000000`00000004 00000000`00000000 : hal!HalpMcaReportError+0x164
fffff880`009f7c90 fffff800`02e1be88 : 00000000`00000000 fffff880`009ef180 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x9f
fffff880`009f7cc0 fffff800`02eccdac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`009f7cf0 fffff800`02eccc13 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`009f7e30 fffff880`02dcb9c2 : fffff800`02ed7ce9 00000000`00342797 fffffa80`07e65dd8 fffff880`009f9fc0 : nt!KiMcheckAbort+0x153
fffff880`02f1bb58 fffff800`02ed7ce9 : 00000000`00342797 fffffa80`07e65dd8 fffff880`009f9fc0 00000000`00000001 : intelppm!C1Halt+0x2
fffff880`02f1bb60 fffff800`02ec619c : fffff880`009ef180 fffff880`00000000 00000000`00000000 fffff800`02ff2fe0 : nt!PoIdle+0x52a
fffff880`02f1bc40 00000000`00000000 : fffff880`02f1c000 fffff880`02f16000 fffff880`02f1bc00 00000000`00000000 : nt!KiIdleLoop+0x2c


STACK_COMMAND:  kb

FOLLOWUP_IP: 
intelppm!C1Halt+2
fffff880`02dcb9c2 c3              ret

SYMBOL_STACK_INDEX:  6

SYMBOL_NAME:  intelppm!C1Halt+2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: intelppm

IMAGE_NAME:  intelppm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc0fd

FAILURE_BUCKET_ID:  X64_0x9C_GenuineIntel_intelppm!C1Halt+2

BUCKET_ID:  X64_0x9C_GenuineIntel_intelppm!C1Halt+2

Followup: MachineOwner
"
my CPU is running at OC @4,5GHZ/1,241 v (full specs below); temps are ok - max CPU temp 65 at prime95 26.6 (smallFFT, 10h)- stable. It was my first bsod ever only when playing Lockheed Martin Prepar3D. BIOS updated to the newest UEFI. GPU max temp 71 at high load so that is ok too.


My System SpecsSystem Spec
.
25 May 2017   #2
axe0

Windows 10 Pro
 
 

Remove the overclock, hardware errors can be caused by them.
My System SpecsSystem Spec
Reply

 BSOD playing Prepar3D, error 0x9C_GenuineIntel




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