BSOD Probably caused by : win32k.sys ( win32k!EngLpkInstalled+10d1


  1. Posts : 5
    Windows 7 Ultimate x64
       #1

    BSOD Probably caused by : win32k.sys ( win32k!EngLpkInstalled+10d1


    Its a Dell Work Station (all details in attached log).

    I am not super familiar with analyzing the dump file and google searching are returning no results, hoping someone out there can help me analyze the dump file.

    I suspect its the hard drive but no errors are returned when i do a scan disk.

    Thanks everyone.
      My Computer


  2. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #2

    Please complete this tutorial by Brink completely.

    Blue Screen of Death (BSOD) Posting Instructions - Windows 7 Help Forums

    Jack
      My Computer


  3. Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Thank you and sorry about that, I was trying to be slick and get the info I thought you needed to help :)

    Attached is the file generated by the tutorial.

    Id like to add that since this post, my computer did not have a BSOD, while it was running this tool, it crashed.

    Thanks again.
      My Computer


  4. Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       #4

    Bump, any advise team?
      My Computer


  5. Posts : 7,050
    Windows 10 Pro
       #5

    Advice, don't bump your thread. Many forums, including this one, do not appreciate bumpers. See Windows 7 Help Forums - Forum Rules

    Further, please run the DM Log Collector again and upload a new zip. This one is missing several logs.
    If for some reason the next zip also appears to be incomplete*, follow the instruction below.


    Run this command in an admin command prompt, it'll create some files on the desktop. Select the files, copy them to a zip file and upload the zip.
    Code:
    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"
    Files that are created:
    • *.dmp,
    • dxdiag.txt,
    • hosts.txt,
    • systeminfo.txt,
    • drivers.txt,
    • msinfo32.nfo,
    • eventlog.txt,
    • uninstall.txt,
    • installed.txt,
    • services.txt,
    • startup.txt



    *the files that are normally there
    1. 18 .txt,
    2. 1 .nfo,
    3. 1 or more .dmp,
      My Computer


 

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