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Windows 7: Windows Error Recovery after Sleeping

08 Jun 2017   #1
rlm42

Windows 7 Ultimate x64
 
 
Windows Error Recovery after Sleeping

Hi, my Toshiba laptop came pre-installed with windows 8 (which i upgraded to 10) on it, since then I have formatted and put Windows 7 Ultimate x64 on it.

Ever since I've gone to 7, there's been something wrong with it when i put it to 'sleep'. First it was blue screens and I was missing some drivers, since then I've found all the drivers and device manager has nothing missing yet i'm still getting the 'Windows Error Recovery' screen every time after resuming from sleeping.

I've attached the information zip file about the computer.

Hope you guys can help!




Attached Files
File Type: zip RYAN-LAPTOP-Thu_08_06_2017_172716_63.zip (1,003.9 KB, 2 views)
My System SpecsSystem Spec
.
08 Jun 2017   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Welcome to our forum rlm42.

The first problem you have is a counterfeit installation of Windows 7.

From your logs.
Quote:
Registered Organization:
Product ID: 00426-OEM-8992662-00006
Original Install Date: 27/08/2016, 2:12:44 PM
System Boot Time: 8/06/2017, 5:16:21 PM
System Manufacturer: TOSHIBA

This is a Product ID used by the factory.

Quote:
Win 7,Ultimate,ACER/GATEWAY/PACKARD,XXXXX-OEM-8992662-00006
What needs to be done first is installing a legal copy of Windows 7 with it's proper COA key. Activate and update Windows 7.

Then if you are still have problems let us know.

Jack
My System SpecsSystem Spec
08 Jun 2017   #3
rlm42

Windows 7 Ultimate x64
 
 

Well I understand that you guys are against piracy, but i can 100% assure you this is not a counterfeit copy of Windows, it is a free copy that my university gave me (through 'Microsoft Imagine').. Which every student can download up to 1 copy, I will link here: Queensland University of Technology - Science and Engineering Faculty | Academic Software Discounts
My System SpecsSystem Spec
.

08 Jun 2017   #4
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Please complete this tutorial by Brink and post the log here.

Windows Genuine and Activation Issue Posting Instructions - Windows 7 Help Forums

Jack
My System SpecsSystem Spec
08 Jun 2017   #5
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Rlm42,
You will have to register it via your Uni, and they will give you a different key.
They would never have given you that key, its only installed on factory built machines, and as yours came with W8 you would not have had it on your machine


Roy
My System SpecsSystem Spec
08 Jun 2017   #6
rlm42

Windows 7 Ultimate x64
 
 

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {3B9E2D47-A446-4DE2-8F38-D14419BB2FE0}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3B9E2D47-A446-4DE2-8F38-D14419BB2FE0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3713562320-4037688269-2191020533</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite P50t-B</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>1.50</Version><SMBIOSVersion major="2" minor="7"/><Date>20141209000000.000000+000</Date></BIOS><HWID>E31A3907018400F4</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSASU</OEMID><OEMTableID>TOSASU00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-1033-7601.0000-2392016
Installation ID: 009702796682064586550975537041444633696371726966467724
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HYRR2
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 9/06/2017 12:08:01 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAIAAAABAAAABAABAAEAln3uCY7jpBwyfAjDLEjIOAhxunsSvzQtyPY=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			TOSASU		TOSASU00
  FACP			TOSASU		TOSASU00
  HPET			TOSASU		TOSASU00
  MCFG			TOSASU		TOSASU00
  FPDT			TOSASU		TOSASU00
  ECDT			TOSASU		TOSASU00
  SLIC			TOSASU		TOSASU00
  MSDM			TOSASU		TOSASU00
  LPIT			TOSASU		TOSASU00
  SSDT			TrmRef		PtidDevc
  SSDT			TrmRef		PtidDevc
  SSDT			TrmRef		PtidDevc
  SSDT			TrmRef		PtidDevc
  SSDT			TrmRef		PtidDevc
  SSDT			TrmRef		PtidDevc
  SSDT			TrmRef		PtidDevc
  SSDT			TrmRef		PtidDevc
  DMAR			INTEL 		HSW 
  SSDT			TrmRef		PtidDevc
I appreciate your replies, here is the log. Also my Windows is activated and says that it is when go into system properties. Do you guys think that Microsoft Imagine might have given me a developer/factory key?
My System SpecsSystem Spec
08 Jun 2017   #7
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Ryan,

NO microsoft would NOT have given you that key
(believe you should have recieved it by Email as it would be unique)

As i said register via your University. use the change product key option in the System GUI
note your system HAS NOT been registered - required for MS Imagine
the link you provided does not have an Ultimate option, (non-signed in obviously)

Been going over your report and logs.
There are somethings that are VERY odd about it

you said it came with W8
according to the report there are no EUFI files but the W8 marker is, there are W7 slic table entries present, this can only be achieved using an exploit within the ACPI sub system (possibly using BCD which you have). Formatting does not alter the Bios.
note ACPI is registering a problem
Updating through the CBS subsystem is also failing


Roy
My System SpecsSystem Spec
09 Jun 2017   #8
rlm42

Windows 7 Ultimate x64
 
 

Hey Roy,

I see where you are coming from now.. I just checked my email for the product key and it is something totally different than what the PC is currently using. I downloaded 'Magical Jelly Bean Keyfinder' which shows a different key being used..

What is more strange is that I don't have the option in system properties to change the key down the bottom right. I tried changing it using cmd using: slmgr.vbs -ipk <type your product key here> . This gave me an error however.

The laptop did come with W8 upon which I upgraded to 10.. Then bought an SSD and installed that W7 onto it whilst selling the old hdd. The reason i put EasyBCD on it was it was asking me to choose the operating system each time i booted up so i disabled that using EasyBCD.
My System SpecsSystem Spec
09 Jun 2017   #9
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Ryan,

As i said there are some strange/conflicting data files being reported.
Not sure how you ended up with all that Toshiba bloatware on a clean install.
(doubt very much YOU had Toshiba installation discs).

I also mentioned about Updates, or the lack off!

Your comment re OS choice/BCD points towards a dual boot
(if there both W7 this could be the cause of all your problems)

In your situation i would perform a TOTALLY clean install
Go back to your Uni link download the OS to a USB,
note check that email again it should also detail the version, (Pro? not Ultimate)

Roy
My System SpecsSystem Spec
09 Jun 2017   #10
rlm42

Windows 7 Ultimate x64
 
 

Thanks Roy, most of that Toshiba bloatware was me trying to find all of my missing drivers because Toshiba didn't list them themselves.. yeah I've noticed updates haven't been working.

I will try doing a clean install
My System SpecsSystem Spec
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 Windows Error Recovery after Sleeping




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