BSOD atixmdag trouble, help greatly appreciated


  1. Danthaniel
    Posts : 5
    windows 7 64 bit
       New #1

    BSOD atixmdag trouble, help greatly appreciated


    Hello thanks for clicking, i've been plagued with this BSOD every half an hour of gaming regardless of graphical intensity for almost a year now. I've exhausted both my computer knowledge and patience so i'm hoping someone will be able to suggest a course of action.

    OS Name Microsoft Windows 7 Home Premium
    Version 6.1.7601 Service Pack 1 Build 7601
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name DANIEL-PC
    System Manufacturer To Be Filled By O.E.M.
    System Model To Be Filled By O.E.M.
    System Type x64-based PC
    Processor AMD FX(tm)-6300 Six-Core Processor, 3500 Mhz, 3 Core(s), 6 Logical Processor(s)
    BIOS Version/Date American Megatrends Inc. P1.50, 12/10/2012
    SMBIOS Version 2.7
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume1
    Locale United Kingdom
    Hardware Abstraction Layer Version = "6.1.7601.17514"
    User Name Daniel-PC\Daniel
    Time Zone GMT Daylight Time
    Installed Physical Memory (RAM) 16.0 GB
    Total Physical Memory 16.0 GB
    Available Physical Memory 10.9 GB
    Total Virtual Memory 21.8 GB
    Available Virtual Memory 16.3 GB
    Page File Space 5.86 GB
    Page File C:\pagefile.sys



    Name AMD Radeon R9 200 Series
    PNP Device ID PCI\VEN_1002&DEV_67B1&SUBSYS_23431787&REV_00\4&F1D09F1&0&0010
    Adapter Type AMD Radeon Graphics Processor (0x67B1), Advanced Micro Devices, Inc. compatible
    Adapter Description AMD Radeon R9 200 Series
    Adapter RAM (1,048,576) bytes
    Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64 .dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver Version 22.19.162.4
    INF File oem14.inf (ati2mtag_Hawaii section)
    Color Planes Not Available
    Color Table Entries 4294967296
    Resolution 1680 x 1050 x 60 hertz
    Bits/Pixel 32
    Memory Address 0xC0000000-0xD07FFFFF
    Memory Address 0xD0000000-0xD07FFFFF
    I/O Port 0x0000E000-0x0000EFFF
    Memory Address 0xFEA00000-0xFEAFFFFF
    IRQ Channel IRQ 4294967294
    I/O Port 0x000003B0-0x000003BB
    I/O Port 0x000003C0-0x000003DF
    Memory Address 0xA0000-0xBFFFF
    Driver c:\windows\system32\drivers\atikmpag.sys (22.19.162.4, 507.88 KB (520,072 bytes), 25/04/2017 02:36)
      My Computer
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  3. axe0
    Posts : 7,050
    Windows 10 Pro
       New #2

    Uninstall DriverAgent, Daemon Tools and Solvusoft programs, these programs may affect the problem and troubleshooting.

    Also, revert the changes DriverAgent has made in device manager.


    Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to install as less as possible software using custom/advanced options, you can use this tutorial to do so AMD Graphics Drivers - Install Without Catalyst Install Manager - Windows 7 Help Forums
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  4. Danthaniel
    Posts : 5
    windows 7 64 bit
    Thread Starter
       New #3

    Thankyou for the response! I've followed your instructions to the nail and despite a wonderful 2hour grace period in gaming i've just received the BSOD citing "atixmpag"

    Any thoughts on a potential solution?
      My Computer
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  6. axe0
    Posts : 7,050
    Windows 10 Pro
       New #4

    Fill in your system specs
    Follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.

    In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

      My Computer
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  7. Danthaniel
    Posts : 5
    windows 7 64 bit
    Thread Starter
       New #5

    Hello There, Apologies for my delayed reply i have been away visiting family.

    I've now updated my system information to your requirements, I hope this supports you in identifying an issue.

    Recent action taken

    Clean Driver installation with driver cleaner.
    Updating of chipset bios
    full clean
    various tweaking in msi afterburner.

    all to no avail

    Thankyou for your support
      My Computer
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  8. torchwood
    Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       New #6

    Hi Dan,
    please post a new set of the BSOD logs please.

    Roy
      My Computer
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  10. Danthaniel
    Posts : 5
    windows 7 64 bit
    Thread Starter
       New #7

    attached :)
      My Computer
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  11. axe0
    Posts : 7,050
    Windows 10 Pro
       New #8

    Run this command in an admin command prompt, it'll create some files on the desktop. Select the files, copy them to a zip file and upload the zip.
    Code:
    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"
    Files that are created:
    • *.dmp,
    • dxdiag.txt,
    • hosts.txt,
    • systeminfo.txt,
    • drivers.txt,
    • msinfo32.nfo,
    • eventlog.txt,
    • uninstall.txt,
    • installed.txt,
    • services.txt,
    • startup.txt
      My Computer
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  12. Danthaniel
    Posts : 5
    windows 7 64 bit
    Thread Starter
       New #9

    Okay i've done as you said however some of the files did not appear after running the operation.

    Several .dmp files have also appeared.

    I have gathered all that appeared and attached as a zip.

    Hope this is enough to help you identify an issue :)
      My Computer
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  13. axe0
    Posts : 7,050
    Windows 10 Pro
       New #10

    Sorry for the delay, I missed this thread.




    Diagnostics Test

     HDD TEST


       Note
    Please run HDTune first, in the order posted!

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.


    Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run the long test.
       Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Make a photo of the result and post it.

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Use option TWO with parameter /r
    Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums





    Diagnostic Test

     RAM TEST


    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Forums

       Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it.

    Addition:
    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
    If errors show up and you see them a lot later, no problem, the errors don't affect the test.
      My Computer
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