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Windows 7: BSOD While playing WoW or Browsing Web 0xc9, 0x116

14 Jun 2017   #1

Windows 7 Home Premium 64 Bit
BSOD While playing WoW or Browsing Web 0xc9, 0x116

Hey there so im looking for some help on computer issues that my mothers computer is having (im posting from it right now). Shes been mentioning that her computer would just restart itself and i checked and there wasnt any dump file and she said it wouldnt bluescreen. Later on it happened again while she was playing world of warcraft, computer just restarted itself with no warning. So i ran driver verifier and i got a 0xc9 ntoskrnl.exe+5034ec error before even getting into windows and this would constantly happen until i turned driver verifier off in safe mode. Pretty sure its also happened outside of playing wow like watching netflix or browsing the web.

So i come to you guys to hopefully be able to help me figure out what this is, if you need anymore information let me know.

My System SpecsSystem Spec
17 Jun 2017   #2

Windows 10 Pro

Your report states that you are using a Non Genuine copy of software
This forum's Rules clearly state that help will not be provided to those using Non genuine Software.

Rule 4
No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.

One of the main reasons for this is that the act of pirating software will inevitably change the working of software and make investigation and repair impossible. Please install a legitimate copy of the software and if you are still experiencing the issue we will be pleased to assist - No further assistance will be provided until we are satisfied that the software is genuine.
My System SpecsSystem Spec
17 Jun 2017   #3

Windows 7 Home Premium 64 Bit

When you refer to 'the software' what are you actually talking about?
My System SpecsSystem Spec


 BSOD While playing WoW or Browsing Web 0xc9, 0x116

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