Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD upon Windows launch, errors 0x3b, 0x19, 0x24

20 Jun 2017   #1
Svetlana

Windows 7 SP1 Home Basic 64bit
 
 
BSOD upon Windows launch, errors 0x3b, 0x19, 0x24

Hi,

For the last 3 weeks, my laptop Asus N53JN has BSODs every time Windows launches with errors 0x3b, 0x19 and 0x24, probably caused by ntoskrnl.exe and ntfs.sys (as per BlueScreenView). Under Safe mode same story.

Under normal Windows launch, the window "Preparing windows installer" appears for couple of seconds and then BSOD occurs.

SFC Scannow, Checkdisk and Memory tests do not find any errors.

Please, help me to solve this issue.

Unfortunately, I can't run System Info and DM log collector under Windows RE. Would be glad to know, how to run them in this situation.

Meanwhile, minidumps are attached.

Thanks a lot for the help!




Attached Files
File Type: zip Minidump.zip (809.4 KB, 9 views)
My System SpecsSystem Spec
.
21 Jun 2017   #2
axe0

Windows 10 Pro
 
 

My System SpecsSystem Spec
21 Jun 2017   #3
Svetlana

Windows 7 SP1 Home Basic 64bit
 
 

As I mentioned in my message, "Unfortunately, I can't run System Info and DM log collector under Windows RE. Would be glad to know, how to run them in this situation."

My laptop is permanently with BSoD right after Windows launch, both in normal and Safe boot. From command prompt under Windows RE System Info and DM log collector do not work.

Thanks for advising me how to run them.
My System SpecsSystem Spec
.

21 Jun 2017   #4
axe0

Windows 10 Pro
 
 

Various drivers are being flagged.

Do you have a recovery partition of ASUS, or a diagnostic program in the BIOS?
My System SpecsSystem Spec
21 Jun 2017   #5
Svetlana

Windows 7 SP1 Home Basic 64bit
 
 

Sorry, I am novice and hope I understood your question correctly.

I have Disk X Boot on my Asus. I also have WindowsImageBackup from my computer dated from 2015.
My System SpecsSystem Spec
21 Jun 2017   #6
Svetlana

Windows 7 SP1 Home Basic 64bit
 
 

Not sure I have diagnostic program in the BIOS. How could I check this?
My System SpecsSystem Spec
22 Jun 2017   #7
axe0

Windows 10 Pro
 
 

IME a diagnostic program can be booted from when you select it in the boot options before Windows loads.
My System SpecsSystem Spec
22 Jun 2017   #8
Svetlana

Windows 7 SP1 Home Basic 64bit
 
 

Ok, I see which diagnostic program you mean. It haven't found any errors.
My System SpecsSystem Spec
22 Jun 2017   #9
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

There are a lot of tools in this boot media, you may find it useful

17514x64-v3.iso
My System SpecsSystem Spec
23 Jun 2017   #10
Svetlana

Windows 7 SP1 Home Basic 64bit
 
 

SIW2, thanks, I'll try this as soon as I have access to another computer to copy on USB. Which tools do you recommend me in priority to solve my BSOD issue?
My System SpecsSystem Spec
Reply

 BSOD upon Windows launch, errors 0x3b, 0x19, 0x24




Thread Tools




Similar help and support threads
Thread Forum
Multiple BSOD Errors 0x19, 0x1A, 0x3B,
Over the past couple of weeks my computer has suffered many BSOD of errors. I will be working and out of the blue I will see one. I have ran tests on my memory and my hard drives but did not find any errors. I think it could be a driver but all of mine are up to date! Any help would be greatly...
BSOD Help and Support
Lots off BSOD like 0x3b,0x24,0x1a,0X7e,0x50 etc
Started with no reason.. week before i updated graphics card driver. When i ran Memtest86, its shows lots of errors. Is it RAM false and why it started? Thanks to all before!
BSOD Help and Support
Multiple BSOD Brand New Win7 Pro 64bit 0x19 and 0x3b
Hey guys, I am at a loss here I have gotten multiple BSOD's on my new Laptop. I am currently trying to use the SF Diagnostic Tool to grab my dumps for uploading but getting a weird \\desktop not found error. I have downloaded and run the bluescreenview utility, I have attached screen shots...
BSOD Help and Support
BSOD playing Dragon Nest/League of Legends, errors 0x7E, 0x19, 0x3B
I reinstalled Windows 7 about a week ago, still getting BSODs. Attached below are my minidump files. My system specs are: Intel Core i3 CPU 530 @ 2.93GHz Motherboard: ECS H55H-M 4GB RAM Sound Cards: VIA High Definition Audio/Intel(R) Display Audio Graphics Card: Intel HD Graphics ...
BSOD Help and Support
Random BSODs. Mostly 0x1A, but also 0x24, 0xE4, 0x19, 0x9F
I had 19 crashes in the past 4 month. A computer is 13 month old, the first BSODs happened on 27/12/2011. The exact statistics: 0x1A MEMORY_MANAGEMENT - happened 10 times (the 5 most recent crashes were 0x1A) 0x24 NTFS_FILE_SYSTEM - 4 times (the most recent happened 3 weeks ago) 0xE4...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:29.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App