BSOD upon Windows launch, errors 0x3b, 0x19, 0x24

Page 1 of 2 12 LastLast

  1. Posts : 7
    Windows 7 SP1 Home Basic 64bit
       #1

    BSOD upon Windows launch, errors 0x3b, 0x19, 0x24


    Hi,

    For the last 3 weeks, my laptop Asus N53JN has BSODs every time Windows launches with errors 0x3b, 0x19 and 0x24, probably caused by ntoskrnl.exe and ntfs.sys (as per BlueScreenView). Under Safe mode same story.

    Under normal Windows launch, the window "Preparing windows installer" appears for couple of seconds and then BSOD occurs.

    SFC Scannow, Checkdisk and Memory tests do not find any errors.

    Please, help me to solve this issue.

    Unfortunately, I can't run System Info and DM log collector under Windows RE. Would be glad to know, how to run them in this situation.

    Meanwhile, minidumps are attached.

    Thanks a lot for the help!
      My Computer

  2.   My Computer


  3. Posts : 7
    Windows 7 SP1 Home Basic 64bit
    Thread Starter
       #3

    As I mentioned in my message, "Unfortunately, I can't run System Info and DM log collector under Windows RE. Would be glad to know, how to run them in this situation."

    My laptop is permanently with BSoD right after Windows launch, both in normal and Safe boot. From command prompt under Windows RE System Info and DM log collector do not work.

    Thanks for advising me how to run them.
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #4

    Various drivers are being flagged.

    Do you have a recovery partition of ASUS, or a diagnostic program in the BIOS?
      My Computer


  5. Posts : 7
    Windows 7 SP1 Home Basic 64bit
    Thread Starter
       #5

    Sorry, I am novice and hope I understood your question correctly.

    I have Disk X Boot on my Asus. I also have WindowsImageBackup from my computer dated from 2015.
      My Computer


  6. Posts : 7
    Windows 7 SP1 Home Basic 64bit
    Thread Starter
       #6

    Not sure I have diagnostic program in the BIOS. How could I check this?
      My Computer


  7. Posts : 7,050
    Windows 10 Pro
       #7

    IME a diagnostic program can be booted from when you select it in the boot options before Windows loads.
      My Computer


  8. Posts : 7
    Windows 7 SP1 Home Basic 64bit
    Thread Starter
       #8

    Ok, I see which diagnostic program you mean. It haven't found any errors.
      My Computer


  9. Posts : 16,130
    7 X64
       #9

    There are a lot of tools in this boot media, you may find it useful

    17514x64-v3.iso
      My Computers


  10. Posts : 7
    Windows 7 SP1 Home Basic 64bit
    Thread Starter
       #10

    SIW2, thanks, I'll try this as soon as I have access to another computer to copy on USB. Which tools do you recommend me in priority to solve my BSOD issue?
      My Computer


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 13:49.
Find Us