Hi guys,
Just found this website and signed up after looking up BSOD issues
Had BSOD twice now while browsing internet and watching youtube videos
Running Windows 7 Ultimate 32 bit
Toshiba
Intel Core i7-2670 QM CPU @ 2.2GHz 2.2GHz
16gb RAM
my log is attached
please let me know what other information is required
any help would be greatly appreciated!
Hi Raf,
please update your specs and run this tool, copy/paste the output.
http://go.microsoft.com/fwlink/?LinkID=52012
Your quoting a Toshiba, its a Clevo with a Sony product key!!
probobly why you havnt got Service pack 1
You might as well pull 12GB Ram out of your comp.
A 32bit application is written to use a maximum of 4GB and addresses nothing beyond
Your also running 2 AV's, get rid of 1 there fighting each other.
Roy
Last edited by torchwood; 21 Jun 2017 at 08:10.
Hi Roy
thanks for the timely reply
Sorry about that - computer is over 5 years old, couldn't find it and couldn't remember but had a hunch from memory (bad memory obviously) - not great with this kind of stuff as you can tell
Running Windows 7 Ultimate 32 bit
Clevo
Intel Core i7-2670 QM CPU @ 2.2GHz 2.2GHz
16gb RAM
Previously tried to install windows 7 service pack 1 (32bit) multiple times - through windows update and as a stand alone without success - googled for solutions and attempted but no luck so gave up
removed one of the AV
ran a new log as had another BSOD - attached
Ran the MGADIAG
Thanks again
results below
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-8T4YH-KM9TB-4PY2W Windows Product Key Hash: WoIzABGnhIILQfDi6my3D0qPYn4= Windows Product ID: 00426-OEM-8992662-00016 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7600.2.00010100.0.0.001 ID: {FF4B4E89-FC89-486B-8FAB-3DA3E63070FA}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Ultimate Architecture: 0x00000000 Build lab: 7600.win7_gdr.130318-1532 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine Microsoft Office Enterprise 2007 - 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Comodo\Dragon\dragon.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{FF4B4E89-FC89-486B-8FAB-3DA3E63070FA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4PY2W</PKey><PID>00426-OEM-8992662-00016</PID><PIDType>2</PIDType><SID>S-1-5-21-3210442131-302071268-787666080</SID><SYSTEM><Manufacturer>CLEVO </Manufacturer><Model>P150HMx</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>4.6.4</Version><SMBIOSVersion major="2" minor="7"/><Date>20110601000000.000000+000</Date></BIOS><HWID>F8BB3607018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Cen. Australia Standard Time(GMT+09:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65698</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7600.16385 Name: Windows(R) 7, Ultimate edition Description: Windows Operating System - Windows(R) 7, OEM_SLP channel Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00426-00178-926-600016-02-3081-7600.0000-0932012 Installation ID: 014754626713034922411204711084136780356283300933234972 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: 4PY2W License Status: Licensed Remaining Windows rearm count: 3 Trusted time: 22/06/2017 2:04:01 AM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 6:9:2017 21:13 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: MgAAAAIAAgABAAEAAAACAAAAAgABAAEA6GGgyTQ5dxYorewTiH1y+6R7jkiyrlQzLnM= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC MIDERN MIDERN FACP MIDERN MIDERN HPET MIDERN MIDERN MCFG MIDERN MIDERN SLIC Sony VAIO SSDT TrmRef PtidDevc SSDT TrmRef PtidDevc SSDT TrmRef PtidDevc SSDT TrmRef PtidDevc
Last edited by Brink; 21 Jun 2017 at 12:10. Reason: code box
Hi Raf,
As i suspected your install is counterfiet
You have a Clevo retail motherboard purporting to be a Sony OEM.
Your alledged OEM product key, which would have been installed at the factory, has been inserted via an exploit.
ALL OEM computers have a COA sticker, which quotes thier name, the OS version and a back-up key.
There are a few inconsistancies in the report, the major one and i suspect the reason why you cant install SP1, is the fact that its just W7 on a computer apparently "built" in April 2012.
SP1 was introduced in 2010.
You could look at the CBS log where MS is also presumably identifying this.
Likely your Office install is also non genuine
I would have expected you to have either a System Builder or Retail licence along with the Installation discs.
This forum does not support piracy, and as such until you purchase the genuine artical no further help will be forthcoming.
Roy
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