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Windows 7: Occasional BSOD apprently when using

18 Jul 2017   #1
casanna

Windows 7 Ultimate 64
 
 
Occasional BSOD apprently when using

I produce video so, I tend to use my system to it's fullest most of the time. I began getting the occasional BSOD about 2 months ago. I did what I think are the usual troubleshooting things. Checking for driver updates etc. I found through trial and error that I dont get the BSOD if my external backup harddrive (2 TB Western Digital My Book) is not hooked up. I'm not completely certain if this is the culprit, but that's what seems to be the issue. The drive doesn't have to be in use when this happens.

I've uploaded the BSOD zip file. Thanks in advance for any help on this.




Attached Files
File Type: zip SMOKESHOW-18_07_2017__75132_04.zip (1.53 MB, 3 views)
My System SpecsSystem Spec
.
18 Jul 2017   #2
axe0

Windows 10 Pro
 
 

Hi casanna,

I have had a look at the dumps and noticed something.
The 0x10E(VIDEO_MEMORY_MANAGEMENT_INTERNAL) mentions the Windows DirectX driver as a possible cause, not a problem since this is expected. However, when going a little deeper I noticed the Windows File system, this gave me a red flag.
Code:
VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)

Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::xWaitForAllEngines+262 )

fffff880`04de8c58  fffff880`0125b34a*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
 Ntfs+0xf34a
The minidump can't provide much more information, so I went through the event logs and noticed a lot of issues with your hard drives. Please run the following tests and post back with results.





Occasional BSOD apprently when using Diagnostics Test Occasional BSOD apprently when using
 HDD TEST

Note   Note
Please run HDTune first, in the order posted!

Run HDTune to
  • check the health,
  • scan for errors, no quick scan but full scan
  • run a benchmark.
It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following
  • the health,
  • the error scan,
  • the benchmark incl. following
    • transfer rate,
    • access time,
    • burst rate,
    • cpu usage.

Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run the long test.
Note   Note
Do not run SeaTools on an SSD as the results will be invalid.

Make a photo of the result and post it.

Run chkdsk
Disk Check - Windows 7 Help Forums
Use option TWO with parameter /r
Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums
My System SpecsSystem Spec
25 Jul 2017   #3
casanna

Windows 7 Ultimate 64
 
 

Thanks so much for your help. I finally got around to performing the tests that you listed above, and my external drive failed horribly. As I had suspected, it was the culprit. I have since replaced the drive and my issues seem to have disappeared. Interesting that the drive still reads and writes.
My System SpecsSystem Spec
.

26 Jul 2017   #4
axe0

Windows 10 Pro
 
 

Glad to hear
My System SpecsSystem Spec
02 Aug 2017   #5
casanna

Windows 7 Ultimate 64
 
 

Not sure what's going on now....the drive that I thought was the culprit is no longer in the system. Here's the latest batch of BSOD info.
Thanks, all.


Attached Files
File Type: zip SMOKESHOW-02_08_2017_163034_89.zip (1.67 MB, 1 views)
My System SpecsSystem Spec
05 Aug 2017   #6
axe0

Windows 10 Pro
 
 

Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver, you can use this tutorial to do so NVIDIA Drivers - Avoid Problems - Windows 7 Help Forums

Code:
9: kd> lmvm nvlddmkm
Browse full module list
start             end                 module name
fffff880`0f03e000 fffff880`0fded000   nvlddmkm   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Browse all global symbols  functions  data
    Timestamp:        Tue Oct 18 21:18:04 2016 (5806756C)
    CheckSum:         00D66D5D
    ImageSize:        00DAF000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
06 Aug 2017   #7
casanna

Windows 7 Ultimate 64
 
 

Okay...I did that. Rebooted and started to do some editing. Went about 15 minutes and it crashed again. Here's the report.
Thanks for helping by the way.


Attached Files
File Type: zip SMOKESHOW-06_08_2017_174811_30.zip (369.8 KB, 3 views)
My System SpecsSystem Spec
07 Aug 2017   #8
axe0

Windows 10 Pro
 
 

Run this command in an admin command prompt, it'll create some files on the desktop. Select the files, copy them to a zip file and upload the zip.
Code:
copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"
Files that are created:
  • *.dmp,
  • dxdiag.txt,
  • hosts.txt,
  • systeminfo.txt,
  • drivers.txt,
  • msinfo32.nfo,
  • eventlog.txt,
  • uninstall.txt,
  • installed.txt,
  • services.txt,
  • startup.txt
My System SpecsSystem Spec
07 Aug 2017   #9
casanna

Windows 7 Ultimate 64
 
 

I think this is all of them....although, I'm curious..weren't all of these files in the original zip file I uploaded above?


Attached Files
File Type: zip 071717-52463-01 (2).zip (1.37 MB, 2 views)
My System SpecsSystem Spec
08 Aug 2017   #10
axe0

Windows 10 Pro
 
 

Many files aren't present in both of the zips.
My System SpecsSystem Spec
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 Occasional BSOD apprently when using




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