Windows 7: BSOD Random browsing - 0x0000009f

**axe0** · 03 Aug 2017

See if you can run this command in an admin command prompt.

Code:

type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\"&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&wmic /output:"%USERPROFILE%\Desktop\hotfix.txt" qfe list full /format:table

It should produce the following files
- hosts.txt,
- dxdiag.txt,
- *.dmp,
- drivers.txt,
- msinfo32.nfo,
- eventlog.txt,
- systeminfo.txt,
- uninstall.txt,
- installed.txt,
- hotfix.txt

Zip these files and upload the zip please.

EmKal · 03 Aug 2017

Finally was able to zip the files generated by DM LOG Collector tool. Can someone please take a look?

**axe0** · 03 Aug 2017

Please post the report of Windows Genuine and Activation Issue Posting Instruction

EmKal · 03 Aug 2017

Quote: Originally Posted by axe0

See if you can run this command in an admin command prompt.

Code:

type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\"&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&wmic /output:"%USERPROFILE%\Desktop\hotfix.txt" qfe list full /format:table

It should produce the following files
- hosts.txt,
- dxdiag.txt,
- *.dmp,
- drivers.txt,
- msinfo32.nfo,
- eventlog.txt,
- systeminfo.txt,
- uninstall.txt,
- installed.txt,
- hotfix.txt

Zip these files and upload the zip please.

Thanks so much for this instruction, I somehow was able to find the folder and just zip up the files before I saw your reply. I bought this system already custom-built, and try my best to fiddle with the settings, but the above instructions are a bit above my technical skill level. Hopefully the .zip file I uploaded has the right info.

**axe0** · 03 Aug 2017

Read my previous post please.

EmKal · 03 Aug 2017

Quote: Originally Posted by axe0

Please post the report of Windows Genuine and Activation Issue Posting Instruction

Here is the info. When I bought this PC, it came with a hard copy Win 7 Home disk with a key sticker attached which I still have if I need to downgrade back. But to upgrade to the Win 7 Ultimate edition I bought a license from seemingly reputable online seller with good feedback and had no trouble doing the official install through Microsoft website aside from a driver error. Again, I bought this system already setup with original Windows 7 Home and many other programs, so I did not want to do a clean install of Windows and lose the existing setup...

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-FR934-3TPVT-B23RF
Windows Product Key Hash: lh3qnptfmUbEw8ZMxzWEDNsCVEo=
Windows Product ID: 00426-070-0755103-86760
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {401FDCAC-CCE0-487E-B9CE-692EDCE37AEC}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.170512-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{401FDCAC-CCE0-487E-B9CE-692EDCE37AEC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-B23RF</PKey><PID>00426-070-0755103-86760</PID><PIDType>5</PIDType><SID>S-1-5-21-2412816375-582654437-4108441773</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0404</Version><SMBIOSVersion major="2" minor="7"/><Date>20120523000000.000000+000</Date></BIOS><HWID>14423507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65017</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-070-075510-00-1033-7601.0000-1922017
Installation ID: 008402486790654470168033954590090843146905186083704223
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: B23RF
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 8/3/2017 4:25:16 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PAAAAAEABAABAAEAAAAEAAAABAABAAEA1gReyIhAdLhgGggUeOxat6gmDlo+kzqGOXE+9lROcoq+QS5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  SSDT			IdeRef		IdeTable
  SSDT			IdeRef		IdeTable
  SSDT			IdeRef		IdeTable
  BGRT			ALASKA		A M I

  SLIC			ACRSYS		ACRPRDCT

**axe0** · 03 Aug 2017

It appears that Office is illegally activated, no support is given until all piracy is removed from the system. Please see the forum rules
Windows 7 Help Forums - Forum Rules

Not wiping the drive quite often results in huge problems such as authentity theft or fraud in situations where the OS and some programs are already installed.

EmKal · 03 Aug 2017

How do I do this without losing my files? Do I simply buy office license, uninstall existing copy and install a fresh one?

EmKal · 04 Aug 2017

Quote: Originally Posted by axe0

Please post the report of Windows Genuine and Activation Issue Posting Instruction

Updated with Office 2016:

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-FR934-3TPVT-B23RF
Windows Product Key Hash: lh3qnptfmUbEw8ZMxzWEDNsCVEo=
Windows Product ID: 00426-070-0755103-86760
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {401FDCAC-CCE0-487E-B9CE-692EDCE37AEC}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.170512-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{401FDCAC-CCE0-487E-B9CE-692EDCE37AEC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-B23RF</PKey><PID>00426-070-0755103-86760</PID><PIDType>5</PIDType><SID>S-1-5-21-2412816375-582654437-4108441773</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0404</Version><SMBIOSVersion major="2" minor="7"/><Date>20120523000000.000000+000</Date></BIOS><HWID>14423507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-070-075510-00-1033-7601.0000-1922017
Installation ID: 008402486790654470168033954590090843146905186083704223
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: B23RF
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 8/4/2017 1:53:04 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PgAAAAEABAABAAEAAAAEAAAABQABAAEA1gReyIhAdLhgGggUeOxat6gmDlo+kzqGOXE+9lROcoq+QcffLnM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  SSDT			IdeRef		IdeTable
  SSDT			IdeRef		IdeTable
  SSDT			IdeRef		IdeTable
  BGRT			ALASKA		A M I
  SLIC			ACRSYS		ACRPRDCT

EmKal · 04 Aug 2017

As requested, got rid of all remnants of the previous office installations (for some reason this pc had both 2007 and 2013) and I purchased and installed office 2016 following instructions in this link: How to activate Office 2016 Pro

Will this solve the BSOD issue?

It is not an option for me to format my computer, it would be like losing a limb at this point, trying to backup every little file, re-setup preferences and add-ons and plugins, restore the folder structures and chase and reinstall gazillion little programs like calibre and irfanview and 7zip. So this is the best I can do right now.

Any help is much appreciated.