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Windows 7: bsod code 1000007e dm log attached

31 Jul 2017   #1
FTLOSM

Windows 7 Home Premium
 
 
bsod code 1000007e dm log attached

HP desktop, windows 7 appears to run fine except overnight the machine restarts giving me the info

"Windows restarting from an unexpected shutdown"
"Problem Event Bluescreen"
"BCC code 1000007e"

This desktop sat unused for a few years, I did windows updates and added avast malawarebytes superantispyware cleared out a bit of stuff that was on it nothing major (mostly tracking cookies), and overall it seems ok except this restarting error situation. I put it on a bigscreen tv via hdmi and the whole family uses it but so far nobody has seen it bluescreen we just get the messages about it mentioned above usually hours after being away from it or the next morning.

I saw the dm log collector in the bsod instructions area and was hoping someone may have the ability to determine what may be causing these issues for me. Guessing a bad program or driver, any other files or info needed let me know, I appreciate any input or help.




Attached Files
File Type: zip HP_SLIMTOWER-HP-Mon_07_31_2017_131025_34.zip (1.74 MB, 2 views)
My System SpecsSystem Spec
.
31 Jul 2017   #2
axe0

Windows 10 Pro
 
 

Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to install as less as possible software using custom/advanced options, you can use this tutorial to do so AMD Graphics Drivers - Install Without Catalyst Install Manager - Windows 7 Help Forums

Code:
1: kd> lmvm atikmdag
Browse full module list
start             end                 module name
fffff880`0f29b000 fffff880`107aa000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Aug  7 03:37:05 2015 (55C40BC1)
    CheckSum:         014AA831
    ImageSize:        0150F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
10 Aug 2017   #3
FTLOSM

Windows 7 Home Premium
 
 

Ok so I did the full uninstall via safemode then re installed only the hdmi audio driver and video driver left out all the extras and catylist control center. rebooted set audio to the hdmi and all is good for the moment at least, one downfall is i can't seem to scale my screen to fit the tv, whatever screen res i choose i can't get it to fit fully like i did with the catylst control center scaling option.

So I guess I will wait a few days and see if I come back to it with any error messages like before, thanks for the help here will see what if anything this does to fix things.
My System SpecsSystem Spec
.

12 Aug 2017   #4
FTLOSM

Windows 7 Home Premium
 
 

So far so good today when I came in no restart with bsod error log message, will give it a few days but hopefully this solved it, thanks for the help axe0
My System SpecsSystem Spec
12 Aug 2017   #5
axe0

Windows 10 Pro
 
 

My System SpecsSystem Spec
14 Aug 2017   #6
FTLOSM

Windows 7 Home Premium
 
 

Thought I was good but today came in to the same old messages about BSOD, I re-did the DM Log stuff (attached) I wonder if it's still the amd drivers? I eliminated all the gaming and extras they offer so it was video drivers and the hdmi audio drivers, interestingly the newer audio drivers didn't work right, googled around and found many rolled them back (which I did) and then it worked - strange.

Just trying to give clues but hopefully the new dm log will help?


Attached Files
File Type: zip HP_SLIMTOWER-HP-Mon_08_14_2017__93611_26.zip (1.88 MB, 2 views)
My System SpecsSystem Spec
14 Aug 2017   #7
axe0

Windows 10 Pro
 
 

Could you remove the 2GB stick as a test.
My System SpecsSystem Spec
14 Aug 2017   #8
FTLOSM

Windows 7 Home Premium
 
 

DOH! The kids must have one plugged into the back or something, should I remove that and re run the DM log?
My System SpecsSystem Spec
14 Aug 2017   #9
FTLOSM

Windows 7 Home Premium
 
 

There was an external battery pack plugged in via rear usb (removed that) beyond that the only thing plugged in is the logitech cordless reciever for the keyboard, the ehternet cord, the hdmi cord, checked sd slots too, so guessing that small lipstick external battery pack was showing as a usb 2gb device of some sorts?

I have removed that can run a dm log again.
My System SpecsSystem Spec
15 Aug 2017   #10
axe0

Windows 10 Pro
 
 

New logs are only requested when another crash occurs.
My System SpecsSystem Spec
Reply

 bsod code 1000007e dm log attached




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