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Windows 7: BSOD Check Code 59, repeated crashes over several months

2 Weeks Ago   #1
Lynkey

Windows 7
 
 
BSOD Check Code 59, repeated crashes over several months

Hi there,

I have experienced numerous BSOD crashes (48) since May. The cause is described as a Kernel-Power Event 59. I've installed all of the Windows Updates, including the optional ones. After the BSOD, my laptop will shutdown and then start up again and run okay. I'm pasting below the latest event viewer details. I'm also attaching the minidump file.

Thank you in advance for any assistance.

Ed

Code:
- EventData 
  BugcheckCode 59 
  BugcheckParameter1 0xc0000005 
  BugcheckParameter2 0xfffff88001c6bdb6 
  BugcheckParameter3 0xfffff880218329d0 
  BugcheckParameter4 0x0 
  SleepInProgress false 
  PowerButtonTimestamp 0 
 
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /> 
  <EventID>41</EventID> 
  <Version>2</Version> 
  <Level>1</Level> 
  <Task>63</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x8000000000000002</Keywords> 
  <TimeCreated SystemTime="2017-07-30T22:46:37.412000100Z" /> 
  <EventRecordID>450795</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="4" ThreadID="8" /> 
  <Channel>System</Channel> 
  <Computer>EdsComputer-PC</Computer> 
  <Security UserID="S-1-5-18" /> 
  </System>
- <EventData>
  <Data Name="BugcheckCode">59</Data> 
  <Data Name="BugcheckParameter1">0xc0000005</Data> 
  <Data Name="BugcheckParameter2">0xfffff88001c6bdb6</Data> 
  <Data Name="BugcheckParameter3">0xfffff880218329d0</Data> 
  <Data Name="BugcheckParameter4">0x0</Data> 
  <Data Name="SleepInProgress">false</Data> 
  <Data Name="PowerButtonTimestamp">0</Data> 
  </EventData>
  </Event>





Attached Files
File Type: zip EDSCOMPUTER-PC-Mon_07_31_2017_183636_95.zip (2.08 MB, 2 views)
My System SpecsSystem Spec
.
2 Weeks Ago   #2
axe0

Windows 10 Pro
 
 

Please run the DM Log Collector again and upload a new zip, the current uploaded one misses several logs.
You could check if there are
  1. 18 .txt,
  2. 1 .nfo,
  3. 1 or more .dmp,
files present, if this is the case then all logs are present
If there are a few missing, no problem as we can get them manually if required
My System SpecsSystem Spec
2 Weeks Ago   #3
Lynkey

Windows 7
 
 
run the DM Log Collector again and upload a new zip

Thanks for your message. I ran the DM Log Collector again and uploaded the new zip file.


Attached Files
File Type: zip EDSCOMPUTER-PC-Wed_08_02_2017_181035_61.zip (2.08 MB, 1 views)
My System SpecsSystem Spec
.

2 Weeks Ago   #4
axe0

Windows 10 Pro
 
 

Run this command in an admin command prompt, it'll create some files on the desktop. Select the files, copy them to a zip file and upload the zip.
Code:
copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"
Files that are created:
  • *.dmp,
  • dxdiag.txt,
  • hosts.txt,
  • systeminfo.txt,
  • drivers.txt,
  • msinfo32.nfo,
  • eventlog.txt,
  • uninstall.txt,
  • installed.txt,
  • services.txt,
  • startup.txt
My System SpecsSystem Spec
2 Weeks Ago   #5
Lynkey

Windows 7
 
 

Hi axe0,

Thank you for your return message. I checked the zipped file which contains the files
you listed. Please let me know if you need anything else. Thanks!


Attached Files
File Type: zip EDSCOMPUTER-PC-Fri_08_04_2017_153604_48.zip (3.98 MB, 1 views)
My System SpecsSystem Spec
2 Weeks Ago   #6
axe0

Windows 10 Pro
 
 

Remove McAfee as a test and use Microsoft Security Essentials as alternative.
My System SpecsSystem Spec
2 Weeks Ago   #7
Lynkey

Windows 7
 
 

Can I disable McAfee to run the test?

Thank you.
My System SpecsSystem Spec
2 Weeks Ago   #8
axe0

Windows 10 Pro
 
 

No, it needs to be uninstalled.

Disabling won't prevent the drivers from being loaded and it's about the drivers.
My System SpecsSystem Spec
2 Weeks Ago   #9
Lynkey

Windows 7
 
 

Okay, I will do. I'll report back my results. Thank you for your assistance!
My System SpecsSystem Spec
1 Week Ago   #10
Lynkey

Windows 7
 
 
MMC has detected an error in a snap-in

I uninstalled McAfee and ran fine with no BSOD crashes.

Then this afternoon I experienced another BSOD. I captured
the screen shot.

Is this a different problem than the McAfee-caused crashes?

Thank you!


Attached Thumbnails
BSOD Check Code 59, repeated crashes over several months-capture-bsod.jpg  
My System SpecsSystem Spec
Reply

 BSOD Check Code 59, repeated crashes over several months




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