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Windows 7: BSOD after logging in - BCCode 124. Frequent Freezing of computer

06 Aug 2017   #1
rasal

windows 7 home 64bit
 
 
BSOD after logging in - BCCode 124. Frequent Freezing of computer

Hi Everyone,

I am using windows 7 and recently my computer freezes quite frequently, sometimes BSOD gets displayed and after logging in back again, crash dump (.dmp) file is getting created. This freezing happens even if i do nothing after logging in. I do not play games on my machine. I am attaching the dump files here, so that you may review it. I want to understand if the issue is a driver or a hardware issue.




Attached Files
File Type: rar 080617_dump_files.rar (34.2 KB, 0 views)
My System SpecsSystem Spec
.
06 Aug 2017   #2
axe0

Windows 10 Pro
 
 

My System SpecsSystem Spec
12 Aug 2017   #3
rasal

windows 7 home 64bit
 
 

Sorry and thanks Axe0.

Here is the attachment, after running the DM log collector.


Attached Files
File Type: zip BALA-PC-13-08-2017__02526_86.zip (1.72 MB, 1 views)
My System SpecsSystem Spec
.

13 Aug 2017   #4
rasal

windows 7 home 64bit
 
 

Hi,

I ran windbg and analyzed one .dmp file.

Below is the result of the analysis of the debugger. Bug check analysis is pointing issue towards hardware. Need help to understand the issue, if it is a hardware issue, then which is the hardware. I did ran memtestx86, sfc scannow and chkdsk but
found no issues after running them.

-----------------------------------------------------------------------------------------------

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa80088ad8f8, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80088ad8f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_GenuineIntel

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
fffff880`033af6f0 fffff800`036ddc59 : fffffa80`088ad8d0 fffffa80`05a73b60 00000000`00000007 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`033afc10 fffff800`035bdfa7 : fffffa80`088ad8d0 fffff800`036382b8 fffffa80`05a73b60 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`033afc40 fffff800`035255c5 : fffff800`03699ac0 00000000`00000001 fffffa80`088f1860 fffffa80`05a73b60 : nt!WheapProcessWorkQueueItem+0x57
fffff880`033afc80 fffff800`034a5021 : fffff880`014fce00 fffff800`035255a0 fffffa80`05a73b00 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`033afcb0 fffff800`0373732e : 00000000`00000000 fffffa80`05a73b60 00000000`00000080 fffffa80`05a5c5f0 : nt!ExpWorkerThread+0x111
fffff880`033afd40 fffff800`0348c666 : fffff880`031d5180 fffffa80`05a73b60 fffff880`031dffc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`033afd80 00000000`00000000 : fffff880`033b0000 fffff880`033aa000 fffff880`033af6a0 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: hardware

IMAGE_NAME: hardware

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV

BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV

Followup: MachineOwner
---------

3: kd> lmvm hardware
start end module name
Mini Kernel Dump does not contain unloaded driver list
My System SpecsSystem Spec
13 Aug 2017   #5
axe0

Windows 10 Pro
 
 

Yes, 0x124 means that an unknown hardware problem has occured. This may, however, be caused by
- hardware
- drivers
- BIOS
- and even software, mainly motherboard/laptop manufacturer software.

Please make sure that Windows is fully up to date.
Code:
Hotfix(s):                 7 Hotfix(s) Installed.
My System SpecsSystem Spec
13 Aug 2017   #6
rasal

windows 7 home 64bit
 
 

Thanks Axe0 for replying.

I will update windows, been a quite time i updated it.
I also suspect the wifi card/driver to be a source of issue, because currently i do not see the driver/device located under Network Adapters in device manager and my machine has not hanged for more than around 2 hours.
My System SpecsSystem Spec
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 BSOD after logging in - BCCode 124. Frequent Freezing of computer




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