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Windows 7: BSOD when using PCAnywhere 12.5 or sometime suddenly BSOD when closing

09 Aug 2017   #1
raizen90

Window 7 Profesional 32 bit
 
 
BSOD when using PCAnywhere 12.5 or sometime suddenly BSOD when closing

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-KQBWP-XDVHG-J37D7
Windows Product Key Hash: 6anJx30bhDuMqrEE53TNvrdWf6E=
Windows Product ID: 00371-OEM-9046925-79197
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {220D0DBC-80A3-4DB7-A472-27B475CAE8FC}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{220D0DBC-80A3-4DB7-A472-27B475CAE8FC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-J37D7</PKey><PID>00371-OEM-9046925-79197</PID><PIDType>3</PIDType><SID>S-1-5-21-4181358269-3044262497-4052136317</SID><SYSTEM><Manufacturer>ASUS</Manufacturer><Model>All Series</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2204</Version><SMBIOSVersion major="2" minor="7"/><Date>20150617000000.000000+000</Date></BIOS><HWID>3F6B3A07018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-469-279197-02-1033-7601.0000-1602017
Installation ID: 016701253205320423255463565771336450096944935893141773
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: J37D7
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 8/10/2017 9:51:56 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAJJQesmCs2rIUiEp0kB42Ysj2

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
LPIT ALASKA A M I
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
BGRT ALASKA A M I


Having this issue when i'm using pcANywhere to log in into my company desktop


My System SpecsSystem Spec
.
10 Aug 2017   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi raizen90,

not sure if its the cause of your problem.

But a your comp is not registered, activated yes.
standard fix run
KB971033

Did you know that Pcanywhere has been dropped by Symantec,(norton), and replaced by Bomgar
Which one is your company running!!

As another side note your system specs show as 32bit did you download the 64bit installer
(your licence entitles you to run either OS, 32/64)

Please follow the instructions here for BSOD analysis
Blue Screen of Death (BSOD) Posting Instructions - Windows 7 Help Forums

Roy

from wiki
In May 2014 Symantec announced the end of life for Symantec pcAnywhere, and according to its FAQ "At this time, Symantec has no plans to introduce a replacement remote control product."[10] Symantec recommends users disable PC Anywhere,[11][12] and for its standalone version Bomgar as a replacement.[13]
My System SpecsSystem Spec
10 Aug 2017   #3
raizen90

Window 7 Profesional 32 bit
 
 

Well... My company been using this symantec pcanywhere for quite awhile and my boss kinda stingy is changing other remote -__-''

We only recently change to window 7 then we notice the BSOD keep on occuring... Sometime the computer will automatically auto shut down without even using pcAnywhere to log in....
My System SpecsSystem Spec
.

Reply

 BSOD when using PCAnywhere 12.5 or sometime suddenly BSOD when closing




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