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Windows 7: BSOD 0x124 when viewing photos on ACDSee, but also playing, videos etc

13 Aug 2017   #1
Firu

Windows 7 Ultimate x64
 
 
BSOD 0x124 when viewing photos on ACDSee, but also playing, videos etc

Hi all

New here, but I tried to search through the topics to find out if there's an answer to my problem, but couldn't find one that would help.

My problem is, I've been getting random BSOD's while playing, watching videos and editing photos. They've been totally random and it has been hard to pinpoint what exactly has happened. I started also having some problems with an old hard drive so I decided I'd go with a fresh Win7 install with a new hard drive. Did so, installed all the latest drivers and programs I needed and just happened to view some photos with ACDSee and bam, BSOD. This time I could repeat that BSOD as many times I wanted, just by opening ADCSee and viewing photos. Maybe I wouldn't even need ACDSee, I could use another program too, but I'm still getting BSOD's while playing too so there has to be something wrong with the hardware, I think.

So, after reading a lot about it, I tried to stress test my system to try to pinpoint faulty hardware. I ran
-memtest86+ for hours, no errors
-chkdsk
-FurMark
-Prime95
None of those cause any problems. I've also monitored my temperatures and evem when playing, they're stable (cpu core temps in the 30's celcius and gpu under 50 celcius).
I also tried to make sure all my drivers were the latest I could get, no help.

So finally I decided to wipe out my c: drive again and go with a fresh Win7 install. After the install I only installed a LAN driver to be able to connect to the internet and ran Windows update + installed ACDSee to test if the problem is still there and bam, still getting BSOD. So this is a vanilla install with basically no installed drivers. Has to be hardware related, right?

So please, help me find out what exactly is it that's giving me this headache.
Thank you


My System SpecsSystem Spec
.
13 Aug 2017   #2
axe0

Windows 10 Pro
 
 

Hi Firu,

Welcome to the 7forums :)

If you don't use ACD, do you still get a BSOD?
My System SpecsSystem Spec
13 Aug 2017   #3
Firu

Windows 7 Ultimate x64
 
 

Hi and thank you axe0

Yes, even without ACD I still get BSOD when playing various games and watching videos (youtube or local files).
But only with ACD I can repeat the BSOD almost when I want to.
Curiously, if I view those same photos via windows photo viewer, I don't get BSOD.
My System SpecsSystem Spec
.

13 Aug 2017   #4
axe0

Windows 10 Pro
 
 

Please run CPU-Z | Softwares | CPUID, open it and make screenshots of the following tabs
  • CPU
  • Mainboard
  • Memory
  • SPD*
  • Graphics
*SPD shows the details of each stick, you can show the details by choosing different slots in the left upper corner.
Please make screenshots of each stick.

Please post each screenshot in your next reply/replies.
My System SpecsSystem Spec
13 Aug 2017   #5
Firu

Windows 7 Ultimate x64
 
 

Here goes
My System SpecsSystem Spec
13 Aug 2017   #6
Firu

Windows 7 Ultimate x64
 
 

Update: I think I already did this before but I wasn't really sure so I just tried it again.
I tested the memory sticks so that I only used one pair at a time to see if it helped but again, got a BSOD on both separate pairs.

Updat2: I also just tested out so that I only had 2 sticks but having them in the black sockets instead of blue sockets. Still BSOD after a while of browsing through some photos.
My System SpecsSystem Spec
17 Aug 2017   #7
axe0

Windows 10 Pro
 
 

Please remove either of the memory models at all times.
My System SpecsSystem Spec
21 Aug 2017   #8
Firu

Windows 7 Ultimate x64
 
 

Alright, I've been testing out some things for days now. I tested out the memory modules one at a time (having only one stick in the computer at a time) and still got BSOD's on all of them.

But a couple days ago I got an idea I hadn't thought of before. Since my CPU is an Athlon II x3, I knew it had one extra core that I could unlock with my mb. So just for the heck of it, I unlocked the fourth core and disabled the third core to still keep the cpu a 3 core one, but just with a different core for testing.
And umm...the computer hasn't crashed since. I've done loads of stuff on it for these past couple days, including some heavy photo editing and all kinds of stuff that used to crash the machine.

So, right now it looks like the #3 core in my CPU was the culprit, and disabling the core and unlocking the fourth core instead seems to have bypassed the problem for now. I'll keep playing on the computer for a couple more days to see if this really was the case and then I'll go on and buy another cpu.

Funny thing, though. I did test the CPU with IntelBurn (heavy and very heacvy) and Prime95 and neither showed any problems.
So I guess there still is a slight chance that the BSOD is just avoiding me and I'll go back to square one, but for now it does look good. I'll update here on how it goes after a few days.
My System SpecsSystem Spec
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 BSOD 0x124 when viewing photos on ACDSee, but also playing, videos etc




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