Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Computer can't come out of hibernation. Status: 0xc000009a

14 Aug 2017   #1
Siemen

Windows 7 Professional x64
 
 
Computer can't come out of hibernation. Status: 0xc000009a

Hi guys,

So I've posted a thread on the Lenovo forum regarding this problem but haven't gotten a solution yet so a friendly guy advised me to make a thread here, so here it goes:

Ever since I've had this laptop (Lenovo P50, bought last November) I've been experiencing issues with hibernation mode. When trying to make the computer come out of hibernation mode it gives me a black screen with an error message saying "Computer can't come out of hibernation. Status: 0xc000009a", as shown in attachment. After this step it tries to reboot and then it gives me the option of rebooting with losing my data or trying again to recover the stuff I was doing. When I try to recover it ends up on the same error so I need to restart and lose my data. It doesn't happen always but it has happened enough to make me not use hibernation mode, I always put it to sleep.

There's two other twerks that happen with my laptop as well. When I have that error and reboot it has happened a few times that the programs I pinned on my taskbar are gone. So the taskbar is empty. This doesn't very often but still frustrating.
The second one is when I get the computer out of sleep mode it shows the brightness level bar and it stays there until I press the button to change the brightness of volume. Then it disappears.

I did the Memtest86+ and got no errors after 3 passes which took 6 hours.

Any genius out there that has a clue of what could be wrong here and if I can fix it somehow? Thanks.


My System SpecsSystem Spec
.
15 Aug 2017   #2
axe0

Windows 10 Pro
 
 

Hi Siemen,

Welcome to the 7forums :)

Since Memtest86+ only made 3 passes and the minimum requirement is 8, I may need to ask you to run it again if deemed necessary.

It seems there are some logs missing.
Run this command in an admin command prompt, it'll create some files on the desktop. Select the files, copy them to a zip file and upload the zip.
Code:
copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"
Files that are created:
  • *.dmp,
  • dxdiag.txt,
  • hosts.txt,
  • systeminfo.txt,
  • drivers.txt,
  • msinfo32.nfo,
  • eventlog.txt,
  • uninstall.txt,
  • installed.txt,
  • services.txt,
  • startup.txt
My System SpecsSystem Spec
15 Aug 2017   #3
rvcjew

7 Pro x64, 10 Pro x64
 
 

Thanks Martijn, Siemen really needed some extra help to tackle this one. My P50 I have not had a hibernation issue yet so hopefully this can be resolved.
My System SpecsSystem Spec
.

15 Aug 2017   #4
Siemen

Windows 7 Professional x64
 
 

Hi axe0,

Thanks a lot for your reply.
Yeah I realized that but unfortunately because of my work it's hard to find a moment where I would not need my computer for longer than 8-10 hours. Question. If I let the Memtest run for 4 days, can it cause any harm? Because I'm going on holidays for a few days from next weekend. Perhaps I could do it then.

Here's the zip file.
My System SpecsSystem Spec
15 Aug 2017   #5
axe0

Windows 10 Pro
 
 

MemTest86+ cannot cause any harm to your system, no matter how long you run it.

What are your current pagefile settings?
My System SpecsSystem Spec
15 Aug 2017   #6
Siemen

Windows 7 Professional x64
 
 

Alright, then I'll test the hell out of this thing during those 4 days.

Is it these settings you're talking about?
My System SpecsSystem Spec
17 Aug 2017   #7
axe0

Windows 10 Pro
 
 

Yes, its those settings I'm talking about :)

Did you run a chkdsk on the Windows partition?
If not, run following command in an admin command prompt
Code:
chkdsk /r
It will ask if you want to schedule this task on reboot, because it can't run whilst the partition is mounted, press Y and reboot.
My System SpecsSystem Spec
17 Aug 2017   #8
Siemen

Windows 7 Professional x64
 
 

Alright, I just did the chkdsk /r. Did this create any file or anything from doing this that I should upload?
My System SpecsSystem Spec
18 Aug 2017   #9
axe0

Windows 10 Pro
 
 

My System SpecsSystem Spec
18 Aug 2017   #10
Siemen

Windows 7 Professional x64
 
 

Thank you so much for your help axe0. Here's the log I find with that search term.
Attachment 400442

Attachment 400443
My System SpecsSystem Spec
Reply

 Computer can't come out of hibernation. Status: 0xc000009a




Thread Tools




Similar help and support threads
Thread Forum
How do I query hibernation status
I know how to turn hibernation off, but what I want to do is see if my SSD software is enabling it by doing a query. Can I query hibernation status in win-7?
General Discussion
How do I restore computer to the original status
Hi, I'm using a Sony Vaio Laptop, and was pre installed with windows 7 , I've been using since 2 years now. And suddenly my laptop wasn't starting up... It recommended me to use repair disk and repair . Since I have no repair disk or any backed up disks, I borrowed a windows 7 OS disk from a...
Installation & Setup
Serious error 0xc000009a
My laptop with Windows 7 professional 32 bit has started to show an error every time I try to start op from Hibernation. It comes up with the following message: The computer could not return from hibernation Status: 0xc000009a Information: A serious error occurred during the process of...
General Discussion
Computer refuses to start - Status: 0xc00000e9
(If this is the wrong place to post this, please move, thanks.) Okay, so I was playing a game then suddenly my computer freezes, well not really freeze just my programs all werent responding, including task manager, so i turned power off and back on. I am greeted with a choice of two...
BSOD Help and Support
Cannot start my computer status: 0xc0000001
Have Win7 Ultimate x32, MSI 865G Neo2, Intel Core2 Duo Processor, memory 4 Gb, Video EVGA 512 Geforce 8500 gt Cannot start from DVD_Repair. F8 is working but cannot start with save mode or any other like restore mode. At the beginning every time of reboot “Startup Repair” is started but...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 12:34.
Twitter Facebook Google+