Computer can't come out of hibernation. Status: 0xc000009a

Hi guys,

So I've posted a thread on the Lenovo forum regarding this problem but haven't gotten a solution yet so a friendly guy advised me to make a thread here, so here it goes:

Ever since I've had this laptop (Lenovo P50, bought last November) I've been experiencing issues with hibernation mode. When trying to make the computer come out of hibernation mode it gives me a black screen with an error message saying "Computer can't come out of hibernation. Status: 0xc000009a", as shown in attachment. After this step it tries to reboot and then it gives me the option of rebooting with losing my data or trying again to recover the stuff I was doing. When I try to recover it ends up on the same error so I need to restart and lose my data. It doesn't happen always but it has happened enough to make me not use hibernation mode, I always put it to sleep.

There's two other twerks that happen with my laptop as well. When I have that error and reboot it has happened a few times that the programs I pinned on my taskbar are gone. So the taskbar is empty. This doesn't very often but still frustrating.
The second one is when I get the computer out of sleep mode it shows the brightness level bar and it stays there until I press the button to change the brightness of volume. Then it disappears.

I did the Memtest86+ and got no errors after 3 passes which took 6 hours.

Any genius out there that has a clue of what could be wrong here and if I can fix it somehow? Thanks.

Hi Siemen,

Welcome to the 7forums :)

Since Memtest86+ only made 3 passes and the minimum requirement is 8, I may need to ask you to run it again if deemed necessary.

It seems there are some logs missing.
Run this command in an admin command prompt, it'll create some files on the desktop. Select the files, copy them to a zip file and upload the zip.

Code:

copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

Files that are created:

• *.dmp,
• dxdiag.txt,
• hosts.txt,
• systeminfo.txt,
• drivers.txt,
• msinfo32.nfo,
• eventlog.txt,
• uninstall.txt,
• installed.txt,
• services.txt,
• startup.txt

Thanks Martijn, Siemen really needed some extra help to tackle this one. My P50 I have not had a hibernation issue yet so hopefully this can be resolved.

MemTest86+ cannot cause any harm to your system, no matter how long you run it.

What are your current pagefile settings?

Yes, its those settings I'm talking about :)

Did you run a chkdsk on the Windows partition?
If not, run following command in an admin command prompt

Code:

chkdsk /r

It will ask if you want to schedule this task on reboot, because it can't run whilst the partition is mounted, press Y and reboot.

Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums