BSOD while doing backup

glencoe · 19 Aug 2017

Hi,

My computer is 99% used for my freelance job, so mostly office use. I experience random crashes, which sometimes show me BSOD screens, and other times, the PC just reboots without any warning (and no BSOD indication; all I see in the Windows events is a few critial/errors events leading to nothing special).
BSOD issues never seem to point to the same source, so I'm rather lost.

Yesterday, I had 3 BSOD within 24 hours (IRQL_NOT_LESS_OR_EQUAL twice and SYSTEM_THREAD_EXCEPTION_NOT_HANDLED).

What I do notice is that crashes seem to happen more frequently while my PC is doing a full backup (once a week) with StorageCraft ShadowProtect. I did reach the company, and they went through several diagnostics, but their software doesn't seem to be the culprit.

Now, before considering reformatting (which would be the very last step, as I have loads of data, and it is a big hassle to reinstall everything), I'd like your help and see if I can fix the issues first...

Please find the log in attachment. If anyone can give me some hint, so I know where to check, that'd be amazing!

**axe0** · 20 Aug 2017

Update or reinstall the Realtek LAN driver from ASUS.

Code:

0: kd> lmvm Rt64win7
Browse full module list
start             end                 module name
fffff880`05000000 fffff880`050be000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: Rt64win7.sys
    Image name: Rt64win7.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Oct 25 11:20:09 2012 (50890449)
    CheckSum:         000C14E6
    ImageSize:        000BE000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

glencoe · 20 Aug 2017

[QUOTE=axe0;3351735]Update or reinstall the Realtek LAN driver from ASUS.

Wow, I’m amazed... Could it be that simple? I uninstalled/reinstalled the driver. So far, no crash. I will see over the next days how stable it is! Thanks a lot axe0!

glencoe · 26 Aug 2017

Almost one week and no crash later... I think you found the issue, thanks a lot axe0!

**axe0** · 26 Aug 2017

You're welcome :)