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Windows 7: BSOD everytime i install ATI graphic driver

28 Aug 2017   #1
Anshu114

Windows 7 Ultimate x64
 
 
BSOD everytime i install ATI graphic driver

Hi,
this has been happening since quite long now, i even tried reinstalling windows.
this happens every time i install a driver for my AMD graphics card. be it from the official website, direct download or a 3rd party driver installer app.
when i remove the driver my laptop works fine (though the graphic quality reduces a lot)
and when i install a new driver it works fine for couple of minutes and then gets stuck at BSOD with atikmpag.sys error.
also uploading the details.
Kindly help.

Laptop : Compaq CQ62
Graphic card : AMD HD raedon 5430
Windows 7 Ultimate x64


My System SpecsSystem Spec
.
28 Aug 2017   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Anshu114,

possibly because SP1 is not installed
run this tool, copy/paste the output

http://go.microsoft.com/fwlink/?LinkID=52012

note not all of the required files were in the DMP logs run it again please.


Roy
My System SpecsSystem Spec
28 Aug 2017   #3
Anshu114

Windows 7 Ultimate x64
 
 

hello,
before this OS i was using Windows 10 and that was updated with the latest updates too. but the problem started from there itself.
I read somewhere that windows 10 may not support old hardware and in that suspicion i downgraded to windows 7, but the problem persisted.
so i doubt that there's something wrong with my OS.
There is some problem with my graphic driver which i am not able to resolve.
Thanks
and I am uploading another fresh zip file as well as a recent DMP file which also is in a rar file.
My System SpecsSystem Spec
.

28 Aug 2017   #4
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

As i said
NO service pack 1 -- you need it

please copy/paste the report i requested

Roy
My System SpecsSystem Spec
28 Aug 2017   #5
Anshu114

Windows 7 Ultimate x64
 
 

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-TMVMJ-BBMRX-3MBMV
Windows Product Key Hash: 55n8g6xdzhe4AOWhmTzdzQoLfa4=
Windows Product ID: 00426-292-0000007-85045
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {A77ADE2D-1EBF-416A-959C-687F3225B4EE}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.110408-1633
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A77ADE2D-1EBF-416A-959C-687F3225B4EE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3MBMV</PKey><PID>00426-292-0000007-85045</PID><PIDType>5</PIDType><SID>S-1-5-21-1461943014-3723206041-4177906747</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario CQ62 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.26</Version><SMBIOSVersion major="2" minor="6"/><Date>20101108000000.000000+000</Date></BIOS><HWID>A1B83607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-292-000000-00-1033-7600.0000-2382017
Installation ID: 018211027314797106357400283883740793209741044294867353
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3MBMV
License Status: Initial grace period
Time remaining: 40680 minute(s) (28 day(s))
Remaining Windows rearm count: 3
Trusted time: 8/28/2017 7:41:06 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEAeqisJ4B2riJ4GWgmYj0Sq56XGikKQ1xd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-MPC
FACP HPQOEM SLIC-MPC
HPET HPQOEM SLIC-MPC
BOOT HPQOEM SLIC-MPC
MCFG HPQOEM SLIC-MPC
ASF! HPQOEM SLIC-MPC
SLIC HPQOEM SLIC-MPC
SSDT PmRef CpuPm




okay. i will install sp1 update
My System SpecsSystem Spec
28 Aug 2017   #6
mrjimphelps

Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
 
 

If the above doesn't fix things, try installing an older version of the video driver. You could even try a Vista driver, if you can't find a Windows 7 driver that will work. Just make sure it is a 64-bit driver, not a 32-bit driver.
My System SpecsSystem Spec
28 Aug 2017   #7
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Anshu114,

The product key in use is a default key, and cannot activate your system unless an exploit is used

This forum does not support piracy. The rules state that until a genuine product is installed No further help can be provided.
Suggest you re-install the original OS and use the code on the COA sticker.
If the problems persist after this we will gladly help you.

Roy
My System SpecsSystem Spec
28 Aug 2017   #8
Anshu114

Windows 7 Ultimate x64
 
 

Hi Roy,
This is the Microsoft product key i have with me pasted with my laptop. So i myself wasn't using a pirated version.
The problem is. As i told you, i upgraded to windows 10 long back. And now i don't remember which windows 7 version i was using. I reinstalled windows 7 ultimate. But when i entered my key it said it as invalid for windows 7 ultimate. Surely it wasn't ultimate. And i really don't remember what it was.
My System SpecsSystem Spec
28 Aug 2017   #9
mrjimphelps

Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
 
 

Go to HP.com, to Support, and enter your serial number. It will tell you exactly what version of Windows was on the computer when you bought it.

In fact, you could probably purchase a set of factory rebuild disks from HP for this computer.
My System SpecsSystem Spec
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 BSOD everytime i install ATI graphic driver




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