BSOD everytime i install ATI graphic driver


  1. Posts : 4
    Windows 7 Ultimate x64
       #1

    BSOD everytime i install ATI graphic driver


    Hi,
    this has been happening since quite long now, i even tried reinstalling windows.
    this happens every time i install a driver for my AMD graphics card. be it from the official website, direct download or a 3rd party driver installer app.
    when i remove the driver my laptop works fine (though the graphic quality reduces a lot)
    and when i install a new driver it works fine for couple of minutes and then gets stuck at BSOD with atikmpag.sys error.
    also uploading the details.
    Kindly help.

    Laptop : Compaq CQ62
    Graphic card : AMD HD raedon 5430
    Windows 7 Ultimate x64
      My Computer


  2. Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #2

    Hi Anshu114,

    possibly because SP1 is not installed
    run this tool, copy/paste the output

    http://go.microsoft.com/fwlink/?LinkID=52012

    note not all of the required files were in the DMP logs run it again please.


    Roy
      My Computer


  3. Posts : 4
    Windows 7 Ultimate x64
    Thread Starter
       #3

    hello,
    before this OS i was using Windows 10 and that was updated with the latest updates too. but the problem started from there itself.
    I read somewhere that windows 10 may not support old hardware and in that suspicion i downgraded to windows 7, but the problem persisted.
    so i doubt that there's something wrong with my OS.
    There is some problem with my graphic driver which i am not able to resolve.
    Thanks
    and I am uploading another fresh zip file as well as a recent DMP file which also is in a rar file.
      My Computer


  4. Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #4

    As i said
    NO service pack 1 -- you need it

    please copy/paste the report i requested

    Roy
      My Computer


  5. Posts : 4
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-TMVMJ-BBMRX-3MBMV
    Windows Product Key Hash: 55n8g6xdzhe4AOWhmTzdzQoLfa4=
    Windows Product ID: 00426-292-0000007-85045
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {A77ADE2D-1EBF-416A-959C-687F3225B4EE}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A77ADE2D-1EBF-416A-959C-687F3225B4EE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3MBMV</PKey><PID>00426-292-0000007-85045</PID><PIDType>5</PIDType><SID>S-1-5-21-1461943014-3723206041-4177906747</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario CQ62 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.26</Version><SMBIOSVersion major="2" minor="6"/><Date>20101108000000.000000+000</Date></BIOS><HWID>A1B83607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-292-000000-00-1033-7600.0000-2382017
    Installation ID: 018211027314797106357400283883740793209741044294867353
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3MBMV
    License Status: Initial grace period
    Time remaining: 40680 minute(s) (28 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 8/28/2017 7:41:06 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEAeqisJ4B2riJ4GWgmYj0Sq56XGikKQ1xd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC HPQOEM SLIC-MPC
    FACP HPQOEM SLIC-MPC
    HPET HPQOEM SLIC-MPC
    BOOT HPQOEM SLIC-MPC
    MCFG HPQOEM SLIC-MPC
    ASF! HPQOEM SLIC-MPC
    SLIC HPQOEM SLIC-MPC
    SSDT PmRef CpuPm




    okay. i will install sp1 update
      My Computer


  6. Posts : 1,784
    Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
       #6

    If the above doesn't fix things, try installing an older version of the video driver. You could even try a Vista driver, if you can't find a Windows 7 driver that will work. Just make sure it is a 64-bit driver, not a 32-bit driver.
      My Computer


  7. Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #7

    Hi Anshu114,

    The product key in use is a default key, and cannot activate your system unless an exploit is used

    This forum does not support piracy. The rules state that until a genuine product is installed No further help can be provided.
    Suggest you re-install the original OS and use the code on the COA sticker.
    If the problems persist after this we will gladly help you.

    Roy
      My Computer


  8. Posts : 4
    Windows 7 Ultimate x64
    Thread Starter
       #8

    Hi Roy,
    This is the Microsoft product key i have with me pasted with my laptop. So i myself wasn't using a pirated version.
    The problem is. As i told you, i upgraded to windows 10 long back. And now i don't remember which windows 7 version i was using. I reinstalled windows 7 ultimate. But when i entered my key it said it as invalid for windows 7 ultimate. Surely it wasn't ultimate. And i really don't remember what it was.
      My Computer


  9. Posts : 1,784
    Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
       #9

    Go to HP.com, to Support, and enter your serial number. It will tell you exactly what version of Windows was on the computer when you bought it.

    In fact, you could probably purchase a set of factory rebuild disks from HP for this computer.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 01:10.
Find Us