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Windows 7: Blue Screen error - Please help!

10 Sep 2017   #1
Samjustin92

Windows 7 Professional 32-bit
 
 
Blue Screen error - Please help!

Hi All,
I am Using Windows 7 professional, My system reboots automatically due to Blue screen error often. Could someone help/guide me out in fixing this Issue

This is what I had in Event Viewer log during Blue screen error:

Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1:
P2:
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Windows\Minidump\091017-25630-01.dmp
C:\Users\Justin\AppData\Local\Temp\WER-48687-0.sysdata.xml
C:\Users\Justin\AppData\Local\Temp\WEREEC1.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_0_0_cab_0aa0eed0

Analysis symbol:
Rechecking for solution: 0
Report Id: 091017-25630-01
Report Status: 6

I have also attached respective dumps file during this event. Hope I would get my Issue fixed! :):)

Thanks & Regards,
Sam


My System SpecsSystem Spec
.
10 Sep 2017   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Sam,

please follow these instructions,
Blue Screen of Death (BSOD) Posting Instructions - Windows 7 Help Forums

Roy
My System SpecsSystem Spec
12 Sep 2017   #3
Samjustin92

Windows 7 Professional 32-bit
 
 

Hey, Thanks for letting me know the Instructions on how to post BSOD related Issues. Sorry, as I was new I was not aware of this. I followed the Instructions and I have now collected my system dump using instructions in "Blue Screen of Death (BSOD) Posting Instructions - Windows 7 Help Forums". PFA the system Information and dump zipped by file collector. Please let me know if I have to provide any other Information. Thanks for your help in advance!
My System SpecsSystem Spec
.

13 Sep 2017   #4
axe0

Windows 10 Pro
 
 

Why is the system not updated in 2 years?
My System SpecsSystem Spec
14 Sep 2017   #5
Samjustin92

Windows 7 Professional 32-bit
 
 

Hi...That's my PC, I was not in my home for few months. But to be honest, I ran/Installed windows update last week. It was well updated.
My System SpecsSystem Spec
14 Sep 2017   #6
axe0

Windows 10 Pro
 
 

That doesn't appear to be as WU should've installed numberous hotfixes
Code:
Hotfix(s):                 N/A
Please post the report of Windows Genuine and Activation Issue Posting Instruction
My System SpecsSystem Spec
15 Sep 2017   #7
Samjustin92

Windows 7 Professional 32-bit
 
 

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-*****-*****-CWX68
Windows Product Key Hash: Cyz5Q0uI7BO3BemVfhPM4xloYug=
Windows Product ID: 55041-008-1690183-86173
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {9B276B03-49D6-4AA5-9B20-289CE979A6FE}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_ldr.170707-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9B276B03-49D6-4AA5-9B20-289CE979A6FE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-008-1690183-86173</PID><PIDType>6</PIDType><SID>S-1-5-21-2876977410-3764931346-3743747582</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DH55TC__</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>TCIBX10H.86A.0037.2010.0614.1712</Version><SMBIOSVersion major="2" minor="6"/><Date>20100614000000.000000+000</Date></BIOS><HWID>69BA3C07018400FC</HWID><UserLCID>4009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-008-169018-03-16393-7601.0000-2762015
Installation ID: 007562171024409630809190667544283835182822895266120086
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: CWX68
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 15-09-2017 11:01:35 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PAAAAAIABgABAAEAAAADAAAAAgABAAEA6GEWayYMzVB0XfgVkrlidULGgJZeQxzLvFgCB+7pRXSN3lxd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			INTEL 		DH55TC  
  FACP			INTEL 		DH55TC  
  HPET			INTEL 		DH55TC  
  MCFG			INTEL 		DH55TC  
  SSDT			INTEL 		DH55TC  
  ASF!			INTEL 		DH55TC
Hi...here is the MGADiag report that was taken following your instructions!
My System SpecsSystem Spec
15 Sep 2017   #8
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Sam,
The key installed is a Volume license - MAK.
These are obtained via a Business or Educational establishment.

It has not been registered, activated yes.

Please install KB971033
http://go.microsoft.com/fwlink/?linkid=150841
REBOOT

run the tool again post the results.
MAK keys are bulk purchased, if they have all been used, then a different error code will appear,
If its successfull your comp will update.
(if it does it may well clear your BSOD, wait for a day or so and if the problem re-occurs post a new set of logs)


Roy
My System SpecsSystem Spec
16 Sep 2017   #9
Samjustin92

Windows 7 Professional 32-bit
 
 

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-*****-*****-CWX68
Windows Product Key Hash: Cyz5Q0uI7BO3BemVfhPM4xloYug=
Windows Product ID: 55041-008-1690183-86173
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {9B276B03-49D6-4AA5-9B20-289CE979A6FE}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_ldr.170707-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9B276B03-49D6-4AA5-9B20-289CE979A6FE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-008-1690183-86173</PID><PIDType>6</PIDType><SID>S-1-5-21-2876977410-3764931346-3743747582</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DH55TC__</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>TCIBX10H.86A.0037.2010.0614.1712</Version><SMBIOSVersion major="2" minor="6"/><Date>20100614000000.000000+000</Date></BIOS><HWID>69BA3C07018400FC</HWID><UserLCID>4009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-008-169018-03-16393-7601.0000-2762015
Installation ID: 007562171024409630809190667544283835182822895266120086
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: CWX68
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 16-09-2017 03:42:22 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PAAAAAIABgABAAEAAAADAAAAAgABAAEA6GEWayYMzVB0XfgVkrlidULGgJZeQxzLvFgCB+7pRXSN3lxd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			INTEL 		DH55TC  
  FACP			INTEL 		DH55TC  
  HPET			INTEL 		DH55TC  
  MCFG			INTEL 		DH55TC  
  SSDT			INTEL 		DH55TC  
  ASF!			INTEL 		DH55TC
Thanks for your reply!
Post Install and reboot, here is the report.
My System SpecsSystem Spec
16 Sep 2017   #10
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi Sam,

that looks better,

Has it updated at all??

Roy
My System SpecsSystem Spec
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 Blue Screen error - Please help!




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